Search results
1 – 4 of 4This paper aims to provide a new perspective on HR analytics that moves beyond the current narrative of its strategic value for organizations yet oftentimes at the cost of…
Abstract
Purpose
This paper aims to provide a new perspective on HR analytics that moves beyond the current narrative of its strategic value for organizations yet oftentimes at the cost of employee well-being. The paper argues that analytics-enabled employee development can unleash the positive impact of HR analytics on employees, organizations, and society.
Design/methodology/approach
This is a conceptual paper drawing on relevant literature and HR analytics applications.
Findings
Analytics-enabled employee development can help organizations gain employee buy-in by demonstrating the direct positive impact of HR analytics on employees. It contributes to social sustainability by focusing on developing employees' current and future skills, which benefits individuals, communities, and society. Moreover, it enhances organizations' human capital by aligning employees' skills and knowledge with business goals, creating a competitive edge.
Originality/value
This paper affords a new perspective on HR analytics implementation by focusing on the positive impact of analytics-enabled employee development. It provides three rationales for why organizations should invest in analytics-enabled employee development: gaining employee buy-in, contributing to social sustainability, and enhancing human capital.
Details
Keywords
Huihong Feng, Jianxiang Zhao, Jiarui Hou and Huixia Feng
This study aims to investigate the influence of polyepoxysuccinic acid sodium (PESA), a green antiscalant, on the nucleation, crystallization and precipitation of magnesium…
Abstract
Purpose
This study aims to investigate the influence of polyepoxysuccinic acid sodium (PESA), a green antiscalant, on the nucleation, crystallization and precipitation of magnesium phosphate.
Design/methodology/approach
The conductivity method was used to investigate the maximum relative supersaturation of magnesium phosphate across various PESA dosages. Subsequently, a magnesium phosphate scale was prepared using the static scale inhibition method (GB/T16632-1996) and then analyzed via scanning electron microscopy.
Findings
The findings showed that PESA extends the induction period of magnesium phosphate crystallization, reduces crystal growth rate and elevates the solution’s relative supersaturation. Notably, PESA exerts a low dosage effect on inhibition of the magnesium phosphate scale, with the optimal dosage identified at 10 mL. Scanning electron microscopy revealed that PESA dispenses a dispersing effect on the magnesium phosphate scale, generating numerous concave, convex and deeper pores on the scale particles’ surface, and thereby significantly enhancing the surface area, especially when using an antiscalant with variable dosages.
Originality/value
This study sheds new light on the impact of PESA, a green antiscalant, on the crystallization and precipitation of magnesium phosphate, thus paving the way for the development of enhanced and eco-friendly scale inhibition strategies in future applications.
Details
Keywords
Ming Tian, Jiarui Yan and Xiaotong Li
Artificial intelligence (AI) used in service has sparked fundamental changes in how enterprises engage their customers. AI specifically designed for customer service is denoted as…
Abstract
Purpose
Artificial intelligence (AI) used in service has sparked fundamental changes in how enterprises engage their customers. AI specifically designed for customer service is denoted as service-oriented AI. Through the lens of social information processing theory and the pleasure-arousal-dominance (PAD) emotional state model, this study aims to examine the underlying mechanisms for service-oriented AI anthropomorphism to influence customers' propensity for value co-creation.
Design/methodology/approach
Our data were collected from hotel customers who had experienced interactions with service-oriented AI. Through purposive sampling, 350 survey responses were collected. We analyzed the survey data using covariance-based structural equation modeling (CB-SEM).
Findings
This study has two key findings. Firstly, customers' propensity for value co-creation is favorably facilitated by the anthropomorphism of service-oriented AI. Secondly, the anthropomorphism of service-oriented AI can strengthen customers' perceptions of cuteness and service capacity, elicit a sense of novelty, and enhance customers' propensity to collaborate with service-oriented AI to create value. These findings address the research gaps by focusing on customer engagement through service-oriented AI and provide a theoretical basis for subsequent practical endeavors in the field.
Originality/value
Integrating the PAD emotional state model with the social information processing theory, this study explores the effects of service-oriented AI's anthropomorphism on customers' propensity for value co-creation.
Details
Keywords
Achmad Wildan Kurniawan, Suwandi Sumartias, Soeganda Priyatna, Karim Suryadi and Eli Sumarliah
This study seeks to comprehend if political exposure containing disapproval and different values will affect implicit knowledge sharing (KS) amongst colleagues in the…
Abstract
Purpose
This study seeks to comprehend if political exposure containing disapproval and different values will affect implicit knowledge sharing (KS) amongst colleagues in the organization. This research examines participants' responses to a colleague's social-media political exposure and their readiness to perform implicit KS to their colleague.
Design/methodology/approach
Data collection uses an online questionnaire and a vignette approach. Subsequently, data analysis for 316 finished surveys employs structural equation modelling-partial least squares (SEM-PLS).
Findings
The findings show that the perceived-value similarity of political posts of a colleague significantly and indirectly affects workers' readiness to do implicit KS. Besides, likes and trusts also significantly affect workers' readiness to perform implicit KS. While perceived-value similarity strongly shapes likes, likes significantly and positively affect trusts.
Originality/value
Sharing social-media postings associated with political exposure can hinder the implicit KS in organizations and is understudied in the field of knowledge management. Especially, unlike this study which focuses on private companies, previous studies have paid more attention to public enterprises. Besides, this paper's empirical verification is obtained from private organizations in Indonesia, which is also neglected by scholars.
Details