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Article
Publication date: 11 September 2024

Yixing Yang and Jianxiong Huang

The study aims to provide concrete service remediation and enhancement for LLM developers such as getting user forgiveness and breaking through perceived bottlenecks. It also aims…

Abstract

Purpose

The study aims to provide concrete service remediation and enhancement for LLM developers such as getting user forgiveness and breaking through perceived bottlenecks. It also aims to improve the efficiency of app users' usage decisions.

Design/methodology/approach

This paper takes the user reviews of the app stores in 21 countries and 10 languages as the research data, extracts the potential factors by LDA model, exploratively takes the misalignment between user ratings and textual emotions as user forgiveness and perceived bottleneck and uses the Word2vec-SVM model to analyze the sentiment. Finally, attributions are made based on empathy.

Findings

The results show that AI-based LLMs are more likely to cause bias in user ratings and textual content than regular APPs. Functional and economic remedies are effective in awakening empathy and forgiveness, while empathic remedies are effective in reducing perceived bottlenecks. Interestingly, empathetic users are “pickier”. Further social network analysis reveals that problem solving timeliness, software flexibility, model updating and special data (voice and image) analysis capabilities are beneficial in breaking perceived bottlenecks. Besides, heterogeneity analysis show that eastern users are more sensitive to the price factor and are more likely to generate forgiveness through economic remedy, and there is a dual interaction between basic attributes and extra boosts in the East and West.

Originality/value

The “gap” between negative (positive) user reviews and ratings, that is consumer forgiveness and perceived bottlenecks, is identified in unstructured text; the study finds that empathy helps to awaken user forgiveness and understanding, while it is limited to bottleneck breakthroughs; the dataset includes a wide range of countries and regions, findings are tested in a cross-language and cross-cultural perspective, which makes the study more robust, and the heterogeneity of users' cultural backgrounds is also analyzed.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 21 March 2023

Jianxiong Tang, Liping Xie, Qiao Sun and Xian Liu

Given the growing preference for internet celebrity restaurants, it is crucial to explore how internet celebrity restaurants can maintain customer loyalty. Therefore, this study…

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Abstract

Purpose

Given the growing preference for internet celebrity restaurants, it is crucial to explore how internet celebrity restaurants can maintain customer loyalty. Therefore, this study aims to examine the connections between brand cognition [emotion value, brand symbol (BS) and brand experience (BE)], brand resonance (BR) and revisit intention.

Design/methodology/approach

In this paper, the authors use a theoretical model to test the relationship between cognition and intention. A total of 366 volunteers were recruited to participate in this research. Hypothesis testing and a moderated mediation model were used to measure the results.

Findings

BR acts as a mediator in the interaction between emotion value, BS, experience and repurchase intention (RI). Surprisingly, the authors also discover that electronic word-of-mouth (e-WOM) acceptance negatively modifies the relationship between brand cognition and BR. Internet exposure (IE) helps consumers perceive BE and BSs more favorably.

Practical implications

Managers should be aware of how internet celebrity BR is built. Specifically, they can use cultural or emotional elements to maintain relationships with consumers. Furthermore, to lessen the negative consequences of e-WOM, managers should work to maintain positive WOM consistency.

Originality/value

The research advances our knowledge of RI in internet celebrity restaurants settings. This study pioneers an investigation of how brand cognition is related to RI through BR’s mediating effect. It enriches this research perspective of the emerging restaurant literature. By analyzing the boundary impact of internet transmission on resonance, it also advances the literature.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 12
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 4 July 2018

Yanjun Lu, Li Xiong, Yongfang Zhang, Peijin Zhang, Cheng Liu, Sha Li and Jianxiong Kang

This paper aims to introduce a novel four-dimensional hyper-chaotic system with different hyper-chaotic attractors as certain parameters vary. The typical dynamical behaviors of…

Abstract

Purpose

This paper aims to introduce a novel four-dimensional hyper-chaotic system with different hyper-chaotic attractors as certain parameters vary. The typical dynamical behaviors of the new hyper-chaotic system are discussed in detail. The control problem of these hyper-chaotic attractors is also investigated analytically and numerically. Then, two novel electronic circuits of the proposed hyper-chaotic system with different parameters are presented and realized using physical components.

Design/methodology/approach

The adaptive control method is derived to achieve chaotic synchronization and anti-synchronization of the novel hyper-chaotic system with unknown parameters by making the synchronization and anti-synchronization error systems asymptotically stable at the origin based on Lyapunov stability theory. Then, two novel electronic circuits of the proposed hyper-chaotic system with different parameters are presented and realized using physical components. Multisim simulations and electronic circuit experiments are consistent with MATLAB simulation results and they verify the existence of these hyper-chaotic attractors.

Findings

Comparisons among MATLAB simulations, Multisim simulation results and physical experimental results show that they are consistent with each other and demonstrate that changing attractors of the hyper-chaotic system exist.

Originality/value

The goal of this paper is to construct a new four-dimensional hyper-chaotic system with different attractors as certain parameters vary. The adaptive synchronization and anti-synchronization laws of the novel hyper-chaotic system are established based on Lyapunov stability theory. The corresponding electronic circuits for the novel hyper-chaotic system with different attractors are also implemented to illustrate the accuracy and efficiency of chaotic circuit design.

Details

Circuit World, vol. 44 no. 3
Type: Research Article
ISSN: 0305-6120

Keywords

Article
Publication date: 29 April 2021

Yuan-pei Kuang, Jia-li Yang and Meseret-Chanie Abate

The multidimensional effects of farmland transfer in China have been profoundly unstudied. The purpose of this paper is to provide insights on the effects of the intermediary role…

Abstract

Purpose

The multidimensional effects of farmland transfer in China have been profoundly unstudied. The purpose of this paper is to provide insights on the effects of the intermediary role of agricultural total factor productivity (TFP) of farmland transfer on agricultural economic growth in China.

Design/methodology/approach

Based on the agricultural data of 30 provinces in China over the period 2005–2018, this paper uses the intermediary effect model to test the relationship between farmland transfer, agricultural TFP and agricultural economic growth. This paper employed an intermediary effect test model to investigate the intermediary role of agricultural TFP in the influence of farmland transfer on agricultural economic growth.

Findings

The findings indicated that farmland transfer has a significant effect on promoting agricultural economic growth. There is a significant “inverted U-shaped” relationship between farmland transfer and agricultural TFP. The sample value of 84.3% of farmland transfers in China is still within the TFP promoting effect range. In addition, farmland transfer has an indirect impact on agricultural economic growth through the channel of agricultural TFP. Agricultural TFP plays a significant intermediary role, but the effect is relatively low

Originality/value

This paper is the first to provide fundamental evidence on the impact of farmland transfers on agricultural economic growth in China, driven by agricultural TFP as an intermediary factor. Agricultural TFP can reduce the involution effect of farmland transfer and promote an indirect effect on agricultural economic growth.

Details

China Agricultural Economic Review, vol. 14 no. 1
Type: Research Article
ISSN: 1756-137X

Keywords

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