Jianfei Li, Mengxia Sun, Li Ren and Bei Li
The advent of the new retail era witnessed the consumers’ demand shift from on the traditional product quality to on the full supply chain service quality, and product service and…
Abstract
Purpose
The advent of the new retail era witnessed the consumers’ demand shift from on the traditional product quality to on the full supply chain service quality, and product service and service manufacturing is gradually taking shape. The purpose of this paper is to propose whether there is a “quality bridge” in the dynamic evolution process of retail service supply chain (RSSC) and discuss the system role, steady-state characteristics and dynamic evolution mechanism of service quality in this dynamic evolution process.
Design/methodology/approach
This paper proposes the dissipation system structure of the RSSC under the steady-state quality constraint, constructs a Markov chain model (MCM) for the evolution of the service quality of RSSC, and tests the objective existence of the steady-state distribution of the service quality by taking Chinese HJ retail enterprises as samples.
Findings
The research value of this study is summarized as follows. The research finds that the evolution of service quality of RSSC is a dynamic and non-linear growth process, which has significant characteristics of complex adaptability and steady-state convergence. The study finds that the quality evolution process of the RSSC is a steady-state convergence process, and there is a steady-state distribution of quality in its co-evolution, in which different process input levels have a significant positive impact on the stable level of quality state. The study finds that the steady state of quality plays a crucial role in the collaborative evolution of the RSSC, that is, when the service quality reaches a certain steady state distribution, the operating efficiency and profit level of the whole chain will show an “explosive” growth trend.
Originality/value
Quality bridge, an original concept in this paper, represents the role of quality steady-state in the operation of RSSC. Based on Markov chain and system simulation tools, this paper verifies the existence of steady-state service quality and its positive effect on the co-evolution and sustainable development of RSSC. When the service quality reaches a certain steady distribution, the operating efficiency and income level of the whole chain will show n trend of explosive growth.
Details
Keywords
Mingke Ouyang, Jianfei Li, Bei Li, Kun Tang and Fuhua Huang
In the new retail era, the supply chain synergy produced by quality integration has become the new direction of service supply chain research. The purpose of this paper is to…
Abstract
Purpose
In the new retail era, the supply chain synergy produced by quality integration has become the new direction of service supply chain research. The purpose of this paper is to study how to promote the sustainable development of the retail service supply chain (RSSC) by comparing and analyzing the optimal quality behavior, optimal returns, and the combination of conditions and strategies of the participating members of the RSSC.
Design/methodology/approach
From the perspective of quality function development and service quality concern, this paper considers RSSC as a two-level supply chain structure composed of functional service provider and retail service integrator. In this paper, a dynamic optimization model of quality input-cooperation-coordination of RSSC is proposed under two quality cooperation modes of decentralization and integration. This paper adopts the differential game method to compare and analyze the optimal quality behavior, optimal income, forming conditions and strategic combination of the participating members of the RSSC in different situations.
Findings
(1) Compared with quality dispersion, quality integration has more significant Pareto improvement effect on quality behavior and optimal revenue of RSSC. (2) In the case of quality integration, the optimal revenue obtained by the service sharing model is generally better than that obtained by the retail alliance collaboration model. (3) Benefit distribution ratio and quality cost allocation determine the optimal quality behavior of participating members of the RSSC, and also become the key factors for participating members to choose the collaborative mode in the case of quality integration.
Originality/value
Based on the quality function development of RSSC, this paper introduces the concept of steady service quality, and discusses the relationship between the quality cooperation stability and the mode selection of RSSC. This provides a theoretical basis for how to build a RSSC with efficient operation and stable quality.
Details
Keywords
Jianfei Li, Bei Li, Kun Tang and Mengxia Sun
Based on the analysis of the dissipative structure of the retail service supply chain (RSSC), this paper divides the system into two internal and external dissipative mechanisms…
Abstract
Purpose
Based on the analysis of the dissipative structure of the retail service supply chain (RSSC), this paper divides the system into two internal and external dissipative mechanisms, including the internal performance dissipation mechanism and the perceived quality dissipation mechanism outside the system. Based on the prediction of RSSC performance, this paper aims to discuss the application of Hidden Markov Model (HMM) in this field and puts forward a set of complete process of forecasting the service supply chain (SSC) performance based on HMM model.
Design/methodology/approach
Based on the theory of dissipative structure, this paper selects the RSSC as the research object, analyzes the system characteristics of the dissipation structure of RSSC from three aspects, such as system opening type, distance from equilibrium state and nonlinear order and describes the quality fluctuation process of RSSC as a Hidden Markov process. Taking the RSSC of J Company as an example, this paper makes use of the observed state value of customer perceived service quality from 1997 to 2016, predicts the performance status of the enterprise's RSSC.
Findings
The research results show that: RSSC is a dissipative structure system, and its performance is the internal entropy flow of the system, and the customer perceived service quality is external, their interaction determines the dynamic evolution of the system dissipation structure, and the Markov property between supply chain performance and perceived service quality. There is a Markov property between supply chain performance and perceived service quality. Using the perceived service quality observation state data of the external consumers of the system can effectively predict the implicit state of RSSC performance. Based on this prediction result, the strategy adjustment and optimization of the action mechanism of internal and external entropy flow in the dissipative structure system can be carried out to promote the sustainable development of the RSSC.
Originality/value
This paper thinks that RSSC is a dissipative structure system and the SSC performance and customer perceived service quality are the internal and external entropy flow of the system, which determines the dynamic evolution of the system dissipation structure. There is a Markov property between supply chain performance and perceived service quality. The hidden state of SSC performance can be predicted effectively by using a hidden Markov model and observing state data of perceived service quality from consumers outside the system.
Details
Keywords
Xin Huang, Yuxing Peng, Jianfei Li, Guiju Zhu and Han Peng
This article aims to elaborate on the current relevant policies, research literature and technical applications of administrative intelligent decision-making in major countries in…
Abstract
Purpose
This article aims to elaborate on the current relevant policies, research literature and technical applications of administrative intelligent decision-making in major countries in the world, to summarize the current focus areas of international competition in administrative intelligent decision-making and to provide references and insights for other countries.
Design/methodology/approach
The knowledge graph tool CiteSpace was used to conduct a quantitative analysis of the field of administrative intelligent decision-making, using the two dimensions of research literature and technology patents to analyze the basic status and evolution process of artificial intelligence applied to administrative decision-making.
Findings
Over the past 30 years, theoretical research on administrative intelligent decision-making has primarily centered on countries like the United States of America, China and Japan. The main themes include leveraging artificial intelligence (AI) technology to enable digital government transformation, enhance administrative efficiency and promote public value through service-oriented initiatives. Countries like South Korea, China and the United States of America have demonstrated significant advantages in technology development and patent applications, focusing on e-government systems, intelligent government auditing, addressing policy mismatches between supply and demand and integrating online and offline administrative services. The international competitive landscape in this field is shaped by three key factors: foundational theories, technological advancements and practical scenario applications.
Originality/value
Despite the rapid advancements in AI technology and the acceleration of enterprise digital transformation, discussions on the intelligent transformation of administrative decision-making leveraging next-generation information technology remain limited. This study summarizes the development trajectory of administrative intelligent decision-making in major countries worldwide, analyzes the international competitive landscape of its theoretical and application research and highlights key focus areas. These findings offer valuable insights for advancing the construction of administrative intelligent decision-making systems in other nations.
Details
Keywords
Jianfei Zhao, Thitinan Chankoson, Wenjin Cheng and Anan Pongtornkulpanich
A green innovation strategy is an important step for enterprises to balance economic and environmental. As the executors of strategic decisions, the attitude and capabilities of…
Abstract
Purpose
A green innovation strategy is an important step for enterprises to balance economic and environmental. As the executors of strategic decisions, the attitude and capabilities of senior managers determine the effectiveness of implementing green innovation. Therefore, this paper aims to explore the relationship between executive compensation incentives and green innovation.
Design/methodology/approach
Based on the data of heavily polluting enterprises listed in China's A-share market from 2015 to 2020, this study constructs an OLS model with fixed effects of time and industry, and uses the mediation three-step method to verify the correlation between executive compensation incentives, innovation openness and green innovation. Meanwhile, the grouping regression was used to test the moderating effect of environmental regulation on executive compensation incentives.
Findings
The empirical results show that executive salary incentives promote green innovation and equity incentives inhibit green innovation; the openness breadth partially mediates the relationship between salary incentives, equity incentives and green innovation, while the openness depth only partially mediates the relationship between equity incentives and green innovation; and environmental regulation positively moderates executive incentives.
Research limitations/implications
Due to sample selection and variable measurement, the study lacks certain generality. Therefore, future research needs to further analyze the internal factors affecting green innovation from multiple dimensions.
Practical implications
This study provides a new evidence for analyzing how executive compensation measures affect green innovation, and further enhances the mediating mechanism of open innovation.
Originality/value
This study has significant theoretical implications for examining the intra-firm factors that affect green innovation.
Details
Keywords
Li Jiang, Xuhui Mao, Jianfei Yu and Fuxing Gan
The purpose of this paper is to study corrosion behavior and corrosion mechanism of carbon steel in natural freshwaters with humic acid (HA).
Abstract
Purpose
The purpose of this paper is to study corrosion behavior and corrosion mechanism of carbon steel in natural freshwaters with humic acid (HA).
Design/methodology/approach
The weight‐loss method, electrochemical measurements and surface analysis technique were used to study the corrosion behavior of carbon steel in freshwaters with HA.
Findings
General corrosion occurred when carbon steel was exposed to test solutions (fresh lake water with and without HA). The presence of HA in test solution can accelerated the corrosion rate of carbon steel.
Originality/value
There have been few reports on the effect of HA on the corrosion behavior of carbon steel. In this study, it is clearly shown that the presence of HA in fresh lake water can accelerate the corrosion rate of carbon steel. This research not only can offer theoretical guidelines for the prevention of pipelines and facilities from corroding, but also can provide a reference for suitable material selection and the further protection of carbon steel in hydraulic engineering.
Details
Keywords
Jianfei Yu, Li Jiang and Fuxing Gan
This paper aims to study the corrosion behavior of carbon steel and stainless steel in white oil with naphthenic acid under high temperature.
Abstract
Purpose
This paper aims to study the corrosion behavior of carbon steel and stainless steel in white oil with naphthenic acid under high temperature.
Design/methodology/approach
The weight‐loss method and surface analysis were used to study the corrosion behavior of steel in white oil with naphthenic acid.
Findings
Naphthenic acids corrosion rates were directly related to experimental temperature, immersion time and total acid number (TAN). The activation energy was calculated and the process kinetics could be represented by Arrhenius‐type equation. The relationship between the isothermal line in liquid phase and that in vapor phase at different TAN values had a significant distinction with the change of temperature.
Originality/value
The findings have important implications for assessing the corrosivity of crude oils with high TAN value from various resources.
Details
Keywords
Li Jiang, Xuhui Mao, Jianfei Yu, An Lin and Fuxing Gan
The aim of this paper is to study the corrosion behavior and corrosion mechanism of carbon steel in polluted freshwaters with organophosphorus pesticide (OP).
Abstract
Purpose
The aim of this paper is to study the corrosion behavior and corrosion mechanism of carbon steel in polluted freshwaters with organophosphorus pesticide (OP).
Design/methodology/approach
The weight‐loss method, electrochemical measurements and surface analysis technique were used to study the corrosion of carbon steel in polluted freshwaters with OP.
Findings
General corrosion occurred when carbon steels were exposed to test solutions (freshwaters with and without OP). The presence of OP in test solutions can accelerate the corrosion rate of carbon steel.
Originality/value
The aim of this work was to evaluate the effect of a single OP (diethyl phosphite) on the corrosion of carbon steel. Until now, there was little research to report on this aspect. It was found that the presence of diethyl phosphite at low concentrations could accelerate the corrosion rate of carbon steel in freshwaters. This research not only can offer theoretical guidelines for the prevention of pipelines and facilities from corroding, but also can provide reference for suitable material selection.
Details
Keywords
Tian-Yu Wu, Jianfei Zhang, Yanjun Dai, Tao-Feng Cao, Kong Ling and Wen-Quan Tao
To present the detailed implementation processes of the IDEAL algorithm for two-dimensional compressible flows based on Delaunay triangular mesh, and compare the performance of…
Abstract
Purpose
To present the detailed implementation processes of the IDEAL algorithm for two-dimensional compressible flows based on Delaunay triangular mesh, and compare the performance of the SIMPLE and IDEAL algorithms for solving compressible problems. What’s more, the implementation processes of Delaunay mesh generation and derivation of the pressure correction equation are also introduced.
Design/methodology/approach
Programming completely in C++.
Findings
Five compressible examples are used to test the SIMPLE and IDEAL algorithms, and the comparison with measurement data shows good agreement. The IDEAL algorithm has much better performance in both convergence rate and stability over the SIMPLE algorithm.
Originality/value
The detail solution procedure of implementing the IDEAL algorithm for compressible flows based on Delaunay triangular mesh is presented in this work, seemingly first in the literature.
Details
Keywords
Anna Visvizi, Miltiadis D. Lytras, Wadee Alhalabi and Xi Zhang