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To meet a perceived need for information professionals engaging in projects on document and knowledge management, a new course on enterprise information portals (EIP) and intranets has been established at the Royal School of Library and Information Science (RSLIS). The aim of the course has been to provide the graduates with a better understanding of fundamental theoretical, methodological and practical aspects of developing and implementing an EIP. This paper addresses the theoretical, methodological and pedagogical aspects of developing the course and how or whether the expected learning outcome has been reached.

A theoretical approach, describing the factors which may affect the service quality related to communication through intelligent interfaces. Considers service quality in general and points out quality factors and requirements in relation to the information search process with respect to the formulation of information need. Quality is judged by the user according to the agreement between his or her expectations and experience in the actual search situation, but influenced by: interactive service quality, physical quality, institutional quality and factors related to cognitive authority and technical user‐friendliness.

The purpose of this paper is to investigate how four international students at a Danish university cope with their study-related and everyday information needs, behaviorally as well as affectively, and how their information seeking blends with their cross-cultural adaptation.

Each of the four participants contributed ten diaries and took part in three interviews during the first semester of their stay.

International students’ information needs and seeking behavior are shaped by their host university but also by cross-cultural, personal and situational issues. While the cross-cultural issues set international students apart from domestic students, the personal and situational issues create individual differences that call for more individually tailored support. The studied international students lacked information about both study-related and everyday issues. These two types of issues were intertwined and experienced as equally stressful. However, study-related information needs were more important, whereas everyday information needs were more difficult to resolve. In addition, participants tended to feel on their own when it came to finding needed information, but studying abroad also had elements of personal growth in meeting life’s challenges.

More participants are needed to investigate how international students’ information seeking evolves over time.

This study contributes detailed information about international students’ study-related and everyday information seeking during their first semester abroad. The study has implications for everyday-life studies of international students’ information behavior and the international classroom in general.