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The purpose of this paper is to investigate similar and different wayfinding strategies used by novice and expert patrons at an academic library.

The study employed a usability study approach. In total, 12 people, places, or things were identified as important for students to be able to locate within an academic library. Students from one of three groups (high school, freshmen, and seniors) were randomly assigned a scenario requiring them to find the indicated person, place, or thing. Student researchers video recorded participants and took field notes during the wayfinding activity and conducted an interview about participant’s experience following the exercise.

Total and average time needed to locate the person, place, or thing indicated in the scenario were determined for each group. In addition, wayfinding tools (signs, maps, help desks, technology, and experience) used by participants were identified.

The research compares novice and expert wayfinding strategies. It is unique in its use of student researchers as part of a sociology class project, to collect and analyze the data.

This study aims to examine how lay persons’ perceived usefulness and ease of use of chatbots influence their intention to use one in an eyewitness interviewing setting, while considering trait anxiety, trust in police and prior experience in chatbots use.

Dutch citizens (N = 183) completed a survey consisting of scales measuring chatbot-related perceived usefulness, chatbot-related perceived ease of use, trait anxiety, trust in the police and prior experience in chatbot use.

Perceived usefulness and ease of use were found to significantly influence chatbot use intention during investigative interviews. Social anxiety moderated the relationship between ease of use and chatbot use intention, where higher anxiety reduced the likelihood of adoption. Trust in police and prior experience in chatbot use had no moderating effect.

Psychological factors play an important part in using technological tools to collect information from eyewitnesses. Further research is needed to explore how other psychological factors and different levels of interaction with chatbots may affect their use in investigative contexts.

These findings address the importance of perceived use and social anxiety in improving chatbot integration in investigative interviews, enhancing resource efficiency in police work.

This paper highlights that eyewitnesses might display individual preferences based on psychological determinants. Taking these into account may help improve reporting conditions and, therefore, reporting quality.

This study pioneers the application of the Technology Acceptance Model in the context of chatbot-aided eyewitness interviews, highlighting the crucial role of societal and psychological factors in technology acceptance within legal and investigative settings.

The purpose of this study was to examine the influence of participating in an eight‐week physical training (ie. balance or weight training) on psychosocial outcomes for independently living healthy older adults. Eighteen older adults (65 years old or older) voluntarily participated in this study. Participants were randomly and evenly distributed in three different groups such as balance, weight or control group; six participants in each. Fear of falling and social activity levels were statistically tested by evaluating questionnaires validated in previous studies. Psychological factors improved in all groups after eight weeks (P < 0.05). Social interaction levels did not improve in any of the three groups, although all participants exhibited improvements in being physically independent (P < 0.05). Results suggested that being physically active as well as being socially active could result in being less fearful of falls, more confident of leaving residency, being more independent, and being more active.

To meet a perceived need for information professionals engaging in projects on document and knowledge management, a new course on enterprise information portals (EIP) and intranets has been established at the Royal School of Library and Information Science (RSLIS). The aim of the course has been to provide the graduates with a better understanding of fundamental theoretical, methodological and practical aspects of developing and implementing an EIP. This paper addresses the theoretical, methodological and pedagogical aspects of developing the course and how or whether the expected learning outcome has been reached.

Mothers play important roles in their families' lives. When they are high performance athletes, they need specific supports that will enable them to excel in their roles as mother athletes. The feminist qualitative research in this chapter is based on data from two studies drawn from semi-structured interviews with elite female distance runners: 14 in 2013–2014 and 11 in 2021. We address two questions: (1) what are the considerations that elite female distance runners make around planning their pregnancy(ies) and family lives? and (2) how have experiences shifted between athlete interviews in 2013–2014 and a new cohort of athletes in 2021? In order to address these questions, we drew on three complementary theoretical approaches: liberal feminism, radical feminism, and strategic essentialism. Further, we then used thematic analysis and generated three broader themes about elite female distance runners that aligned with both cohorts of athletes. First, athletes are forced to plan/strategize their pregnancies around finances, competitions, contracts, and spousal supports due to the lack of support from athletic governing bodies or corporate sponsors. Second, female athletes who choose to have children experience stress and uncertainty in their athletic careers that their male counterparts do not. Third, elite female athletes are demanding that further change occur to address these inequalities, and participants offered a number of potential solutions to improve supports for these athletes. Although solid progress has been noted in the timeframes of our two cohorts, further commitment from athletic governing bodies and corporate sponsors is needed to work toward gender equity in athletics.

Evaluates care plans documented in two different ways, using controlled and randomised studies of consecutive acutely admitted medical patients. Within 24 hours after admission, a care plan was made for the hospital stay, specifying active problems, a plan of action and a time‐schedule. In study 1, patients had care plans written directly into their medical records during the intervention period, while the normal admittance procedure was followed in the control period. In study 2, all patients had a care plan made on a planning form and in the medical record. Patients were randomised either to have the form stay in the medical record or to have it removed. Study 1 results showed that care plans were associated with earlier recognition of patients’ active problems, whereas the tendency to initiate solutions to active problems earlier was insignificant. Length of stay (LOS) and risk of readmission remained unchanged. In study 2, planning forms were associated with a 1.5‐day lower LOS and higher accuracy of planned LOS. Risk of readmission and accomplishment of plans of action were unaltered.

Despite the abundant literature on CSR, the implementation of social responsibility in public sector organizations is still underexplored. And this despite the fact that, as illustration, the public sector accounts for more than one-third of the economic activity in Belgium. Moreover, public sector organizations have an example function toward other societal actors, and by implementing social responsibility themselves, they are likely to provide a strong signal to the market. In this chapter, we approach the example role of public organizations in CSR implementation by doing a qualitative research of 14 (out of 19) municipalities in Brussels and focus thereby on the implementation of a social responsibility proxy, “Local Agenda 21” (LA21). We find that political support, through key political figures and the opposition, are very important for the success of the implementation of social responsibility in municipalities. We were surprised to learn that municipalities are experiencing competition amongst each other regarding LA21 implementation. However, the most unexpected result of our study was that municipalities reported that their involvement in LA21 seems to have only a limited impact on the private sector. Therefore, the argument of government institutions “leading by example” requires further investigation.

The population of older people in the UK is expected to rise rapidly over the next 20 years and therefore identification of effective interventions that prevent functional decline and disablement is a public health priority. This review summarises the evidence for interventions in community settings that aim to prevent or delay disablement in later life.

A search of review‐level literature was conducted for the period September 1999 and 2009 of Ovid MEDLINE, EMBASE and CINAHL databases. It included interventions that aimed to prevent disablement of community dwelling older people (50+ years old). It excluded interventions carried out in institutional care and those focused on specific disease. The reviews were screened using the AMSTAR assessment tool.

The search identified 62 reviews of complex interventions (preventative home visits (n=9), integrated service delivery/case management and comprehensive geriatric assessment (n=6), falls prevention (n=17), exercise (n=15), nutritional needs (n=3), medication review (n=2), telecare/telehealth (n=5), social integration interventions (n=3) and vision screening (n=2).

The review identified many areas of unknown effectiveness, partly due to unstandardised use of outcomes and poor experimental design. The most promising complex interventions include: assessment of risk factors; and direct referral to an easily accessible, comprehensive range of interventions that are tailored to need and include long‐term follow up. There is consistent evidence that exercise can be beneficial, particularly in preventing falls, but overall, the evidence‐base for other specific interventions is limited.

The purpose of this paper is to explore what kinds of communication challenges management teams (MTs) experience and to suggest ideas for developing competent communication practices.

Working according to the principles of qualitative research, a total of seven MT members from seven different international companies were interviewed. The thematic in-depth interviews were analyzed by first looking at all references of communication challenges, and then grouping them into six different dimensions.

Most of the communication challenges facing MTs are related to the teams’ meetings, where issues of leadership, decision making and participation may well be intensified. The meetings were experienced as formal communication forums, where MT members do not always express their true opinions either because other team members prevent it or because they are unable to do so. Informal communication plays a pivotal role in facilitating trust and competent communication practices.

MTs need to be mindful of how they communicate and develop a reflective practice in order to develop competent communication practices.

The study illustrates the essential themes that the MT members experience and perceive as central in MT communication and teamwork. Studying MTs from a communication perspective adds a valuable contribution to MT research.