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Article
Publication date: 1 December 1995
Troutt, Jesus A. Ponce de Leo and D.N. Bateman
The employee communication (EC) process plays a potentiallyimportant role in any quality improvement principles (QIP) programme.Addresses the need to apply QIP to the EC process…
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Abstract
The employee communication (EC) process plays a potentially important role in any quality improvement principles (QIP) programme. Addresses the need to apply QIP to the EC process itself, and underscores the role of EC in QIP. Quality measurement is required by most QIP programmes: and is a special challenge for the EC process. Suggests new approaches to this problem.
Details
Benchmarking for Quality Management & Technology, vol. 2 no. 4
Type: Research Article
ISSN: 1351-3036