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The purpose of this paper is to examine the applicability of HACCP within the hospitality industry from the perspective of two qualified and experienced chefs. It is the second article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.

A combination of academic literature and industry materials is used to examine the nature of the hospitality industry, the scale of food safety problems and previous attempts to solve them.

The paper argues that in its traditional form, and in the way that many external bodies have tried to impose it, HACCP does not work for the hospitality industry and has been anything other than a benefit. However, HACCP could be the very catalyst the industry needs to come to terms with the food safety issues of a changing world. To make the principles meaningful they must be developed for the industry by the industry itself. They cannot simply be transferred from other sectors and superimposed by external agencies.

This informed and detailed chefs' perspective on HACCP in the hospitality industry is the first of its kind. It will be valuable reading for industry bodies, academics, enforcers and governments working with HACCP in this industry.

This paper explores the role of accounting in a religious setting and evaluates the sacred‐secular divide developed by Laughlin and Booth who suggested that accounting is antithetical to religious values, embodying the secular as opposed to the sacred. Yet Christian thinkers such as Wesley and Neibuhr reject this position and indicate the accounting and financial issues do not necessarily conflict with religious values.

This paper explores narratives drawn from the Church of Scotland, the life and practices of Charles Wesley and the Christian doctrine of stewardship as a way of determining the verisimilitude of the “accounting as secular” claim.

These accounts and individual perceptions drawn from the Church of Scotland were more consistent with the concept of a jurisdictional conflict between accountants and clergy than a sacred‐secular divide. The life of John Wesley and the doctrine of stewardship show that accounting can be part of practices of spirituality. Sacred or secular accounting was found to be an issue of perception.

There is scope for future research into perceptions of accounting and the role(s) of accounting in sacred spaces.

This paper highlights the sacred role and aspects to accounting.

IN an address at the dedication of Brooks Library, Brattle‐borough, Mellen Chamberlain made the statement that “before 1700 there was not in Massachusetts, so far as is known, a copy of Shakespeare's or of Milton's poems.” In taking account of the cultural background of colonial America, it is both interesting and instructive to compare this statement with Macaulay's appraisal of seventeenth century England, to the effect that “few of the knights of the shire had libraries as good as may now be found in a servant's hall or in the back parlour of a shop‐keeper. An Esquire passed among his neighbours for a great scholar if Hudibras or Baker's Chronicle, Tarlton's Jests and The Seven Champions of Christendom lay in his hall window among the fishing rods and fowling pieces.” In the light of the foregoing, it is not to be expected that the colonies would produce much by way of literature. As a matter of fact, colonial literature is largely disappointing, but the remarkable thing about it is that there is as much of it as there is, and that it is as good as it is.

I HAVE NEVER HAD ANY KIND OF AMBITION to become a sort of biographer general to the library profession. But then, as in other parts of my experience, delightfully unexpected things have happened, praise be! Penny Rate has been the only one of my books which has sold even tolerably well: I even fear that there may be something in the assertion made by one member of my staff when, soon after the formation of the Library Association's Library History Group, she said to me: ‘Whether you like it or not, I am afraid that you will go down in library history as the author of Penny Rate.’ Yet I never intended to write the wretched book at all; I only did it because the L. A. asked me to find someone else to do it for the municipal library centenary of 1950.

THE editor of this journal has asked me to write about “Bookish Scotland,” taking the “broadest view of the subject.” But when I come to think of it, I wonder if there really is any such entity as a “Bookish Scotland.”

A FRIEND of mine, pulling out a book on the Spanish Inquisition from my shelves, remarked casually that, after all, our own age was by far the bloodiest in history. Why bother about the Holy Office? The wars of religion and the Inquisition made only local blots if compared with the general soaking of the earth by modern statesmen, not for God's sake, but in the holy name of Security, Honour, or some other conception. He continued to run a close eye over my books, and at length included the lot, it would be more accurate to say he dismissed the lot, with a wave of his spectacles, which he had unhooked from his face. He chuckled, as sometimes an old man cruelly does when sending to limbo what younger people still desire to cherish.

Within the broad sweep of educational and training processes aimed at the development of people, there is a particular approach to which the label development training has come to be applied. Central to this approach is this cyclical process depicted below:

DTAG is a consortium of long‐established providers — Brathay Hall Trust, Endeavour Training, Lindley Educational Trust, Outward Bound and the YMCA — loosely associated with Project Trident, the National Association of Outdoor Education and formerly with the Industrial Society. Contact can be made through Bertie Everard at 2 Fern Grove, Welwyn Garden City, Herts AL8 7ND.

This study aims to assess how department store websites can add online retail brand equity. A quick, relatively easy and low-cost diagnostic tool for stakeholders (e.g. retailers, investors) is presented.

A content analysis of department store websites in the USA and Latin America was conducted.

The findings show that Latin American and US department store websites exhibit acceptable use of online retail brand equity dimensions related to emotional connection and trust. In contrast, compared to their US counterparts, Latin American department store websites show weak usage on some of the dimensions of responsive service nature, online experience and fulfillment. The results also show that higher online retail brand equity is positively associated with average daily time on site. This indicates the usefulness of this index for developing effective websites to creating online retail brand equity.

This study suggests that Latin American department stores should improve three dimensions of online retail brand equity: responsive service nature, online experience and fulfillment. The online retail brand equity index presented can serve as a diagnostic tool for department store managers to monitor the online retail brand equity they are building on their websites. It is also possible to analyze the websites of competing department stores and monitor the long-term impact of modifications made to their websites and those of competitors.

This paper proposes an easy-to-apply index to assess online retail brand equity through website design partially. In addition, this research is the first to evaluate how Latin American department store websites, compared to those in the USA, are building online retail brand equity.

We often hear questions like “What must that leader have been thinking?” “What possessed her to do that?” “That leader needs to give his head a shake!” or “It is so disappointing to see the pain caused by one wrong-headed and self-serving leader!” This chapter describes how leaders may subtly fall into rationalization, self-justification, foolishness, and callous indifference through maleficent internal narratives. How is it that leaders who have found the favor of others in the service of a great cause (i.e., the education of children and youth) find themselves sucked into clearly wrong or unthinkably bad actions? In this chapter, vicious (non-virtuous) thinking, inner political churnings, unconscious reinforcement of systemic evil, and hurtful ways of influencing others are explored, named, and challenged.