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The purpose of this paper is to examine the factors that influence e‐government adoption in Cambodia as one of the Association of Southeast Asian Nations (ASEAN) member states.

This study uses the technology acceptance model (TAM), the extended TAM (TAM2), the diffusion of innovations (DOI) theory, and trust to build a parsimonious yet comprehensive model of user adoption of e‐government. The authors test the model with an empirical study. Data are collected from a total of 112 public officers in 12 ministries in Cambodia. The research model is then assessed with multiple regression analyses.

The findings in this study show that the determinants of the research model (perceived usefulness, relative advantage, and trust) are support. At the same time, the important determinants of perceived usefulness include image and output quality.

The study would help government policy decision makers design and implement policies and strategies to increase the adoption of e‐government services in Cambodia as well as in other countries, particularly ASEAN member states that have a similar situation.

This paper is one of a few studies on e‐government adoption in ASEAN and the first study on e‐government adoption in Cambodia.

The purpose of this paper is to investigate factors influencing end‐user acceptance and use of government administration information system (GAIS).

A conceptual structural model of end‐user acceptance and use of the GAIS was developed with technology acceptance model as a theoretical background and tested using a structural equation modeling with partial least squares (PLS) approach on a data collected from a survey among 112 public officers in 12 ministries in Cambodia.

The results indicate that the factors influencing end‐user adoption of the GAIS are significantly affected by perceived usefulness, relative advantage, and trust. Perceived usefulness of the GAIS is directly affected by subjective norm, image, output quality, and perceived ease of use.

The results are of practical significance to all those interested in this area, mainly the government policy makers and practitioners in Cambodia's public services.

The paper is the first to investigate end‐user adoption of the GAIS. It is unique to Cambodia. It adds to the limited literature in e‐government in Cambodia. Simultaneously, the PLS approach use in this study is quite unique with government information system research. As such, it contributes to the methodology development in the government information system research field.

To understand how parents make the decision to implant their deaf young children with cochlear implants, focusing specifically on the concepts of normality, medicalization, and stigma.

I conducted 33 semi-structured interviews with the hearing parents or parent of children with cochlear implants. In all but two families I interviewed the primary caretaker which in all cases was a mother. In the remaining two interviews, I interviewed both parents together. Because of the relative scarcity of families with children with cochlear implants, and the difficulty in connecting with these families, I used a convenience sample, and I did not stratify it in any way. The only requirement for parents to be interviewed is that they had at least one deaf child who had been implanted with at least one cochlear implant. Although this is a small sample, the findings are transferable to other families with the same sociodemographic characteristics as those in my study.

Parents in the study focused on three key concepts: normality, risk analysis, and being a good parent. Dispositional factors such as the need to be “normal” and the desire for material success for one's children appeared to moderate the cost-benefit calculus.

This interview project concentrated on hearing families who had implanted their deaf children with cochlear implants; it does not include culturally Deaf parents who choose to use American Sign Language (ASL) with their Deaf children. Understanding how Deaf families understand the concepts of normality, medicalization, and stigma would shed light on how a distinctly “abnormal” group (by a statistical conception of normal) – ASL-using Deaf people-explain normality in the face of using a non-typical communication method. One can learn a lot by studying the absence of a phenomena, in this case, not implanting children with cochlear implants. It is possible that the existential threat felt by some Deaf people, specifically the demographic problem presented by cochlear implants, led Deaf educators or parents to resist being the subject of research.

Overwhelmingly the sample was female, and white. Only two participants were male, and none of the participants were non-white. The lack of diversity in the sample does not necessarily reflect a lack of diversity of children receiving cochlear implants. Medicaid, which disproportionately covers families of color, covers cochlear implants in most cases, so low SES/racial intersectionality should not have affected the lack of diversity in the sample. However, the oral schools are all private pay, with few scholarships available, so low SES/racial intersectionality in the sampling universe (all children who attend oral schools), may have played a part in the lack of racial diversity within the sample.

Parents in this study were very specific about the fact that they believed cochlear implants would lead to academic, professional, and personal success. They weaved narratives of normality, medicalization, and stigma through their stories. Normality is an important lens from which to see stories about disability and ability, as well as medical correction. As medical science continues to advance, more and more conditions will become medicalized, leading to more and more people taking advanced medical treatments to address problems that were previously considered “problems with living” that are now considered “medical problems” that can be treated with advanced science.

This chapter's contribution to the sociological cochlear implant literature is it's weaving of narratives about normality, stigma, and medicalization into parental stories about the cochlear implant decision-making process. Most literature about the cochlear implant decision-making process focus on cost-benefit analysis, and logical decision-making processes, whereas this paper focuses on decision-making factors stemming from bias, emotions, and values.

This paper aims to develop a quality evaluation model for artificial intelligence (AI)-based products/services that is applicable to startups utilizing AI technology. Although AI-based service has risen dramatically and replaced many service offerings, in reality, startups are rarely to develop and evaluate AI services. The features of AI service are fundamentally different from the properties of existing services and have a great influence on the customer's service selection.

This paper reviews startups' development process, existing quality evaluation models and characteristics of services utilizing AI technology, and develops a quality evaluation model for AI-based services. A detailed analysis of a survey (application of the model) on customer satisfaction for AI speakers is provided.

This paper provides seven key features and 24 evaluation items for evaluating AI-based services.

This paper contributes to the growing need for methodologies that reflect the new era of AI-based products/services in quality evaluation research.

This paper examines the ways in which the concepts of “quality”, “productivity” and “business performance” are dealt in the literature to exhibit that terms used within these fields are vaguely defined and poorly understood. The purpose of this paper is to define quality, productivity and business performance along with their linkages for home-based brassware manufacturing units.

This paper reviews related academic literature mostly since past ten years.

This paper clarifies meaning and linkages of quality, productivity and business performance in home-based brassware manufacturing units.

The meaning and interpretations of quality, productivity and business performance may differ for other manufacturing units.

This paper highlights determinants of quality, productivity and business performance using key performance areas as applied explicitly for home-based brassware manufacturing units. The systems approach has been applied to understand productivity.

This paper creates terminologies that reduce the existing confusion with the field for applications in academia and brassware industry.