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Article
Publication date: 4 November 2013

Jacquelyn Boone James, Sharon McKechnie, Jennifer Swanberg and Elyssa Besen

– The purpose of this paper is to explore the relationship between employee perceptions of unfair treatment of older workers and employee engagement.

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Abstract

Purpose

The purpose of this paper is to explore the relationship between employee perceptions of unfair treatment of older workers and employee engagement.

Design/methodology/approach

In a sample of over 4,500 workers, ages 18-94, from a retail workforce across three regions of the USA, the authors examine the relationship between perceptions that older workers are less likely to be promoted and employee engagement, using multilevel mixed effects linear regression models. The authors also examine whether the relationship is different if older workers were seen as fit for promotion, and whether discrimination is: intentional (fit, but less likely to be promoted) or unintentional (unfit, and less likely to be promoted).

Findings

Results indicate that perceived discrimination is related to lower levels of employee engagement among workers of all ages. Findings also suggest that for older workers, there is a more negative relationship between unintentional discrimination and employee engagement, while for younger workers the relationship is more negative for intentional discrimination.

Research limitations/implications

Age discrimination is a critical issue for managerial psychology. While the authors' study is limited to one organization, the idea of unintentional discrimination may make it easier for managers to recognize and challenge discriminatory attitudes and behaviors in less threatening ways.

Originality/value

As older workers of today may not exit the workforce in predictable ways, there is a need to understand potential barriers to continued work. Traditional measures of stereotypes and perceptions of older workers are used here for the first time to construe intentional and unintentional discrimination, which may be one such barrier.

Details

Journal of Managerial Psychology, vol. 28 no. 7/8
Type: Research Article
ISSN: 0268-3946

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Abstract

Details

The Aging Workforce Handbook
Type: Book
ISBN: 978-1-78635-448-8

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Article
Publication date: 12 June 2017

Nadine Hoffman, Susan Beatty, Patrick Feng and Jennifer Lee

This pilot aims to study a way of integrating research and writing support into a university course along with content. Research and writing skills are not taught explicitly in…

2246

Abstract

Purpose

This pilot aims to study a way of integrating research and writing support into a university course along with content. Research and writing skills are not taught explicitly in most university courses, yet these skills are increasingly required both in and outside of the classroom.

Design/methodology/approach

An embedded, collaborative instructional team comprising the instructor, librarians and writing specialists re-designed a first-year inquiry-based learning course, incorporating research and writing instruction throughout, formative and summative assessments and a flipped classroom model. At the end of the course, each member of the team reflected on their collaborative and individual experiences. The team also surveyed students to gauge their perceptions of the research and writing sessions.

Findings

The team learned from this experience and noted a large, but rewarding, time commitment. The flipped classroom model allowed the tailoring of instruction to students’ needs but required more work by librarians to prepare content and to grade. Students indicated appreciation for repeated interactions with librarians and reported confidence to use the skills taught.

Originality/value

Embedding librarians throughout the course with a writing specialist, as well as involvement in grading, is novel – this may be the first example in the literature of “deep integration”. The concept of “embedded librarianship” can be enhanced by expanding librarian and other support roles in a course.

Details

Reference Services Review, vol. 45 no. 2
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 August 2004

Jennifer K. Hartwell, Rosalind C. Barnett and Stephen Borgatti

This paper examines medical managers' beliefs about the impact reduced‐hour career paths for physicians has on organizational effectiveness. The findings of this exploratory…

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Abstract

This paper examines medical managers' beliefs about the impact reduced‐hour career paths for physicians has on organizational effectiveness. The findings of this exploratory inductive study of 17 medical managers at nine medical organizations in the Boston area suggest that managers believe the benefits of reduced‐hour physicians (RHPs) far outweigh the disadvantages. However, many of their reasons appear to be exploitative of RHPs. In particular, managers believe that employing RHPs results in increased managerial control and that RHPs should: work more than they are compensated for; do a disproportionate share of the undesirable work; and remain extra flexible and available to the organization. An interpretation of the findings based on psychological contract theory is offered, and may help to illuminate other results reported in the literature, including some controversial findings that reduced‐hour workers tend to have poor health outcomes.

Details

Journal of Health Organization and Management, vol. 18 no. 4
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 6 May 2014

Jennifer L. Kisamore, Eric W. Liguori, Jeffrey Muldoon and I.M. Jawahar

The purpose of this paper is to investigate the interaction between self-reported proactive personality, competence, and interpersonal conflict in the prediction of supervisor…

1832

Abstract

Purpose

The purpose of this paper is to investigate the interaction between self-reported proactive personality, competence, and interpersonal conflict in the prediction of supervisor ratings of organizational citizenship behaviors directed at individuals (OCBI) and organizations (OCBO).

Design/methodology/approach

Data were obtained from 165 full-time subordinate-supervisor dyads. Employees self-reported personality and control variable information in wave 1 and competence and interpersonal conflict information in wave 2. Data regarding employee OCB performance were collected from supervisors in wave 3.

Findings

Results suggest that OCBs are performed less frequently in stressful circumstances but that proactive personality appears to assuage the effects of stress. Significant two- and three-way interactions suggest the interplay of personal and situational characteristics are more complex in predicting OCBO than OCBI, likely due to its more distal nature.

Practical implications

Results of the current study suggest steps managers may want to take to increase employee performance of OCBs, specifically, selecting proactive individuals, creating training programs to bolster employees’ competence, and minimizing interpersonal conflict at work.

Originality/value

The current study confirms and extends extant research. The current study goes beyond previous work to consider a more complex interaction of factors that are related to employee engagement in OCBs.

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