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The purpose of this paper is to investigate the types of roles that Twitter played in digital libraries (DLs) and their relationships in building DL online communities.

A mixed method analysis of DLs’ tweets was conducted to identify the usage, roles of Twitter in DL communities and relationships among the roles. Twitter data from 15 different DLs for one year were extracted, and an open coding analysis was performed to identify types of Twitter roles. Pearson correlation coefficient was applied to examine the relationships among the roles based on word similarities.

The results present 15 types of Twitter roles representing five main categories identified from DL tweets, including information, promotion, related resources, social identity and social connection. Moreover, word similarities analysis identifies more strong relationships among the roles in four main categories (promotion, related resources, social identity and social connection) but less with roles in information.

Characteristics of DL online communities are discussed and compared with physical library communities. Suggestions are proposed for how tweets can be improved to play more effective roles. To build a strong community, it is critical for digital librarians to engage with followers.

This study is a pioneering work that not only analyzes Twitter roles and their relationships in building DL online communities but also offers recommendations in terms of how to build a strong online community and improve Twitter use in DLs.

The purpose of this paper is to investigate the applications of social media in digital libraries and identify related problems.

A total of ten institutions were selected from the following cultural institution types – public libraries, academic libraries, museums, government, and international organisations – to represent a variety of digital libraries developed or sponsored by different types of organisations. The social media applications were examined with regard to the following aspects: types of social media, placement of social media, updating social media, types of interactions, and types of functions.

This study presents the types of social media applications in the selected digital libraries and further characterises their placements, update frequency, types of interactions between digital librarians and users, as well as various types of roles they played. In the process of analysis the authors also identified problems related to lack of standards, creating two-way communication channels, and the lack of education functions.

Further research needs to expand the selection of institutions and digital libraries to have more representative sampling, in particular institutions that are outside North America and Europe. It is also important to perform in-depth content analysis of social media to identify patterns and functions that social media perform. Moreover the authors will compare specific social media tools, such as Twitter, Facebook, etc., across institutions. In order to explore fully the reason why certain social media tools are implemented in digital libraries, it is important to survey or interview digital librarians of digital libraries in different types of cultural institutions. In addition users can be interviewed to solicit their perspectives about their usage of social media in digital libraries.

This study not only examines the current status and problems of social media application in digital libraries but also offers suggestions on making good use of social media to connect users and digital libraries.

The authors explore complex adaptive systems (CAS) theory as an updated theoretical perspective for managing product returns that better matches the chaotic nature of recent consumer behaviors. CAS theory highlights the importance of agents who create and self-organize to help systems adapt in unpredictable environments.

This research utilizes data collected from return managers in an online survey and applies regression analyses to estimate the influence of the focal variables.

Empirical evidence of the firm flexibility–firm adaptability link is established, and return processor creativity positively relates to this link. The firm flexibility–firm adaptability link fully mediates the relationship between return processor creativity and returns management performance and partially mediates the relationship between return processor creativity and relationship quality. Nonmediated effects were observed for turnover and revenue size.

Managers of returns who embrace an adaptability approach become facilitators of returns by supporting processor creativity. Enhancing the autonomy of processors in their day-to-day work increases the knowledge-creation capabilities of the firm, which helps the firm move forward and adapt in an uncertain environment.

This research presents empirical evidence of the underlying mechanisms of CAS theory in the product returns context by studying processor agents and argues that CAS theory better fits the current dynamics of the product returns environment. Further, this paper extends work by Espinosa et al. (2019) and Nilsson (2019) by studying how a specific human characteristic – creativity – impacts product returns management.

Due to the diversity of academics engaging with research into higher education, there is no single methodological approach or method that would embody higher education research. In this chapter, we put forward the case that this is a good thing and argue that higher education research can benefit from fusing existing methodological and theoretical paradigms with more creative, playful and artistic approaches, more commonly associated with sociological or anthropological research and performance-based disciplines. In order to frame this attitude of creativity, playfulness and openness, we start by providing a brief delineation of the research field and methods of higher education research. In this context we introduce the Deleuzoguattarian concept of rhizomes and assemblages to provide the grounding for what we mean by creativity and playfulness, which leads to our proposal of a renewed approach to research into higher education. We draw upon our own work on embodied academic identity and trainee teachers’ perceptions of their placement experiences in order to critically explore the benefits and potential pitfalls of incorporating this creativity and playfulness into higher education research.

Socio-economic, health and environmental turbulences experienced during the past decades have caused major value chain disruptions, triggering multinational enterprises (MNEs) to rethink the footprints of their global operations and redesign for resilience. These developments have fueled a rapidly expanding scholarly literature on resilience. Yet, its conceptual understanding and practical utility remain highly fragmented, cross-disciplinarily disconnected and ambiguous. This study explores the intellectual structure of resilience research in business and management, relying on a systematic literature review approach based on bibliometric techniques and content analysis. A unique database consisting of 545 peer-reviewed articles published in 65 leading Academic Journal Guide (AJG) journals are analyzed. Based on the findings, three leading research communities dominate the resilience discussion in business and management. Moreover, the intellectual structure of the field through the most productive authors and top cited journal articles is discussed. Based on the results, five potential research avenues are suggested.

The use of mental health treatment requirements (MHTRs) has not proven to be successful at meeting the mental health needs of the probation population in the UK, largely through underuse of the requirement or lack of available services. The paper aims to discuss this issue.

This paper investigates a method of meeting those needs without the use of MHTRs by embedding third sector services within the probation environment.

Results indicate a significant impact after a six-month follow-up in symptomology across measures of depression, anxiety, general distress and social functioning; also indicated is a significant result on recidivism, with 74 per cent of participants committing no further offences in the 12 months following treatment.

These results represent the only evaluation of embedded, third sector mental health services in a probation environment in the UK, and highlight a further need to embed specialist mental health services within the probation environment and generalise that practice to other forms of service structure and therapeutic methodology.

The purpose of this study is to provide detailed information about the shopping behaviors and brand/product preferences of college students. To accomplish this purpose the following objectives were proposed: to identify college student segments’ underlying clothing shopping orientations; to profile these consumers by demographics and brand/product preferences; and to use apparel expenditures to further characterize the market segments.

A survey of college students at a major university was conducted. After adopting the listwise deletion method, 185 useable questionnaires were available for analysis. For data analysis, descriptive statistics, K‐means cluster analysis, Chi‐square, ANOVA, and Dunnett T3 tests were employed. Results showed that three segments were identified (i.e. apathetic price‐forward shoppers, hedonic fashion‐forward shoppers, involved price‐forward shoppers), and the three hypotheses were supported.

The paper shows that the three segments can be characterized by distinct profiles of demographics and brand/product preferences. Marketing and merchandising strategies for retailers are provided.

Few studies have examined college students’ specific brand/product preferences even though information about these consumer preferences can be directly and practically utilized by apparel retailers for their merchandise planning. There is also a lack of studies that examined college students' clothing behavior based on their major. With the increasing importance of brand as a marketing tool, this information is important to academic researchers and retailers.

Purpose – Research finds that youths who are able to align their educational and occupational ambitions are better able to realize both. In this chapter, we describe when and how the educational, occupational, and family aspirations and expectations of a subgroup of youth often marginalized in traditional status attainment research are aligned.

Methodology/approach – We use qualitative data from the Gautreaux Two program in Chicago, which gave vouchers to families in existing public housing to move to low-poverty and racially diverse areas. Our sample includes in-depth qualitative interviews with 93 children in 57 of the families included in the study.

Findings – Our results show that there are two groups of youths – one group whose educational, family, and occupational ambitions are aligned and one whose ambitions are misaligned. Many of the narratives of the youths whose ambitions are at odds reflect the ways in which competing ideologies of success for inner-city children can lead to misaligned aspirations. Both groups of youths also discuss their awareness of the difficulties they face in realizing even their aligned ambitions.

Research limitations/implications – This research provides implications for policies and programs seeking to improve youths' experiences both in housing mobility programs and disadvantaged neighborhoods and schools.

Originality/value of paper – This chapter adds to previous research by considering how youths' family plans intersect with their educational and occupational ambitions. Also, we explore the alignment of ambitions among a group of youths who may be considered socially marginalized, those who have grown up in urban housing developments.

This paper considers how knowledge has been organized about museum objects and belongings at the Museum of Anthropology, in what is now known as British Columbia, and proposes the concept of historical or provenance warrant to understand how cataloguing decisions were made and are limited by current museum systems.

Through interviews and archival research, we trace how cataloguing was done at the museum through time and some of the challenges imposed by historical documentation systems.

Reading from the first attempts at standardizing object nomenclatures in the journals of private collectors to the contemporary practices associated with object documentation in the digital age, we posit that historic or provenance warrant is crafted through donor attribution or association, object naming, the concept of geo-cultural location and the imposition of unique identifiers, numbers and direct labels that physically mark belongings.

The ultimate goal and contribution of this research is to understand and describe the systems that structure and organize knowledge, in an effort to repair the history and terminologies moving forward.

March 12, 1969 Revenue — Selective employment tax — Qualifying activities — Vermin destruction — Company engaged in destruction of vermin — Employees working on farms and in other establishments — 25 per cent. of turnover from work done on farms — Whether employees engaged wholly or mainly in “ancillary activities” to farming — Selective Employment Payments Act, 1966 (c.32), s.2(1)(2X3) — Standard Industrial Classification, 001.1.