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Sustainability initiatives typically operate for a limited time period, but it is often unclear whether they have lasting effects. The purpose of this paper is to examine a laboratory fume hood campaign, in order to identify factors that might contribute or detract from long‐term change persistence.

The University of Toronto Sustainability Office ran a fume hood sash‐closing campaign in one building for a four‐month period. The campaign had two components: awareness‐raising, where the safety and energy benefits of sash‐closing were explained through posters, presentations, and a website; and a competition where participants received raffle tickets when their sashes were in compliance during unannounced inspections. Sash heights were recorded six and a half months before the campaign, throughout the campaign itself, and eight months after the campaign. Surveys and focus groups were used to assess participant attitudes and experiences.

The campaign was effective in substantially reducing sash heights while it was in effect. Several months after the campaign, it appeared that sash‐closing behaviours had mostly – but not entirely – reverted to pre‐campaign levels.

This research does not examine differences in responses across users, and it is possible that the campaign was very effective in persuading some individuals.

When running short‐term behaviour‐change campaigns, attention should be given to strategies that enhance or detract persistence of changes. Competitions and prizes could, perhaps counter‐intuitively, reduce long‐term effectiveness.

Persistence is often overlooked in the design of sustainability campaigns. This paper offers important insights into what does not create lasting change and what might.

Indigenous peoples are often alienated from their lands and culture. This has arguably resulted in Indigenous peoples figuring disproportionately in the social and economic statistics. The right of self-determination is often touted as a panacea to these statistics. The focus of this paper is to rethink the notion of self-determination and examine whether the process afforded by the United Nations Decolonization Committee can assist or whether the sway of State politics and State power impedes this right for Indigenous peoples.

This chapter presents the topic of the ‘new generation’ of upgrading initiatives in informal settlements in Latin America and the rationale for this book, its objectives and research questions, focusing on the issues of spatial justice and public open spaces in informal settlements. It also provides a short insight into the research setting, i.e. the social, economic and physical characteristics of the case study location, Comuna 13 in Medellín, including short descriptions about the three spaces that were investigated in detail. It also provides a brief overview of the research methodology applied.

This study aims to explore barriers and pathways to a whole-institution governance of sustainability within the working structures of universities.

This paper draws on multi-year interviews and hierarchical structure analysis of ten universities in Canada, the USA, Australia, Hong Kong, South Africa, Brazil, the UK and The Netherlands. The paper addresses existing literature that championed further integration between the two organizational sides of universities (academic and operations) and suggests approaches for better embedding sustainability into four primary domains of activity (education, research, campus operations and community engagement).

This research found that effective sustainability governance needs to recognise and reconcile distinct cultures, diverging accountability structures and contrasting manifestations of central-coordination and distributed-agency approaches characteristic of the university’s operational and academic activities. The positionality of actors appointed to lead institution-wide embedding influenced which domain received most attention. The paper concludes that a whole-institution approach would require significant tailoring and adjustments on both the operational and academic sides to be successful.

Based on a review of sustainability activities at ten universities around the world, this paper provides a detailed analysis of the governance implications of integrating sustainability into the four domains of university activity. It discusses how best to work across the operational/academic divide and suggests principles for adopting a whole institution approach to sustainability.

Conversational agents are natural language interaction interfaces designed to simulate conversation with a real person. This paper seeks to investigate current development and applications of these systems worldwide, while focusing on their availability in Canadian libraries. It aims to argue that it is both timely and conceivable for Canadian libraries to consider adopting conversational agents to enhance – not replace – face‐to‐face human interaction. Potential users include library web site tour guides, automated virtual reference and readers' advisory librarians, and virtual story‐tellers. To provide background and justification for this argument, the paper seeks to review agents from classic implementations to state‐of‐the‐art prototypes: how they interact with users, produce language, and control conversational behaviors.

The web sites of the 20 largest Canadian libraries were surveyed to assess the extent to which specific language‐related technologies are offered in Canada, including conversational agents. An exemplified taxonomy of four pragmatic purposes that conversational agents currently serve outside libraries – educational, informational, assistive, and socially interactive – is proposed and translated into library settings.

As of early 2010, artificially intelligent conversational systems have been found to be virtually non‐existent in Canadian libraries, while other innovative technologies proliferate (e.g. social media tools). These findings motivate the need for a broader awareness and discussion within the LIS community of these systems' applicability and potential for library purposes.

This paper is intended for reflective information professionals who seek a greater understanding of the issues related to adopting conversational agents in libraries, as this topic is scarcely covered in the LIS literature. The pros and cons are discussed, and insights offered into perceptions of intelligence (artificial or not) as well as the fundamentally social nature of human‐computer interaction.

This paper describes the sustainability partnership between the City of Vancouver and the University of British Columbia (UBC) and, in particular, the co-curricular Greenest City Scholars graduate student internship program, which has been developed by the two organizations. Through the program, UBC graduate students work on projects at the City that help to advance sustainability targets. The paper aims to explore the successes, challenges and lessons learned from the program.

This case study uses literature and document review, observations, program participant evaluation surveys and project impact survey feedback.

The Greenest City Scholars program model has contributed to the sustainability goals at UBC and the City of Vancouver and has supported the partnership between the two organizations. The program has grown over its five-year history and is considered to be a central part of the partnership. Breadth of student participants from across the university and high participation from City departments have been achieved. The model is now being adapted to be delivered within other partnerships.

The experiences presented in this case study can help other higher education institutions understand how a co-curricular graduate student work experience program could help to bolster their own sustainability partnerships.

This paper makes a contribution by providing insight into the use of a graduate student program to advance the goals of a university–community sustainability partnership.