This paper reports the results of a survey of library staff members working with a library makerspace or with makerspace-related technologies. The purpose of this paper is to…
Abstract
Purpose
This paper reports the results of a survey of library staff members working with a library makerspace or with makerspace-related technologies. The purpose of this paper is to identify who is working with library makerspaces, what methods of training they have used, what training methods they prefer, and what topics they would like to see included in professional development and continuing education.
Design/methodology/approach
A 17-question survey was posted to two library makerspace-related listservs for two weeks.
Findings
The survey results found a varied array of job title of individuals working with library makerspaces. It also identified the preferred training methods, as well as the varied topics requested for professional development, showing a large need for a makerspace training in library staff.
Originality/value
This is the first study conducted about the preferred methods and topics of professional development and continuing education of library staff members working with makerspaces or makerspace-related technologies.
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Rodoula H. Tsiotsou, Sertan Kabadayi, Jennifer Leigh, Julia Bayuk and Brent J. Horton
This paper seeks to deepen and improve our understanding of business ethics in services by developing a typology that reconciles and integrates disparate and often conflicting…
Abstract
Purpose
This paper seeks to deepen and improve our understanding of business ethics in services by developing a typology that reconciles and integrates disparate and often conflicting ideas and viewpoints while providing practical guidance for ethical decision-making.
Design/methodology/approach
The paper examines current theoretical approaches in ethics to provide an understanding of the ethical theories, how they have been applied and how they have evolved in businesses and marketing. It discusses conceptual issues related to ethical dilemmas and the available typologies.
Findings
Based on the axioms of the Triple-A Framework for Ethical Service Research, the Typology of Ethical Dilemmas in Services (TEDS) is proposed. The typology identifies three types of dilemmas based on four dimensions considering all service interactions guided by normative ethics (virtue, deontological and consequentialism).
Practical implications
The proposed DILEMMAS process illustrates the practical application of TEDS.
Originality/value
This paper extends the ethics and services literature by offering a novel theoretical and practical approach to addressing ethical dilemmas. TEDS is authentic, advances our knowledge and applies to all service organizations that aim to manage ethical dilemmas effectively.
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Sarah E. Scales and Jennifer A. Horney
Prior to the onset of the COVID-19 pandemic, women did nearly three-quarters of the world’s unpaid work. As institutional supports, including in-person school and community-based…
Abstract
Prior to the onset of the COVID-19 pandemic, women did nearly three-quarters of the world’s unpaid work. As institutional supports, including in-person school and community-based care for children, the elderly, and the disabled vanished early in the pandemic, many women’s caregiving responsibilities increased. In some cases, opportunities for paid employment disappeared due to layoffs and furloughs, while in others, paid work was no longer possible without access to the missing institutional supports. Either way, access to needed supports – financial, practical, and social – was diminished. The lapse of needed supports also had severe impacts on subgroups of women, including pregnant and post-partum women. A range of considerations – vaccine safety, social interaction and infection risk, disease severity – have posed serious challenges for pregnant and post-partum women. Across the board, women’s need for continuous access to better social, financial, and practical supports at home, in the community, and in the workplace was made even more evident by the COVID-19 pandemic.
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Caryn Conley and Jennifer Tosti-Kharas
The purpose of this paper is to evaluate the effectiveness of a novel method for performing content analysis in managerial research – crowdsourcing, a system where geographically…
Abstract
Purpose
The purpose of this paper is to evaluate the effectiveness of a novel method for performing content analysis in managerial research – crowdsourcing, a system where geographically distributed workers complete small, discrete tasks via the internet for a small amount of money.
Design/methodology/approach
The authors examined whether workers from one popular crowdsourcing marketplace, Amazon's Mechanical Turk, could perform subjective content analytic tasks involving the application of inductively generated codes to unstructured, personally written textual passages.
Findings
The findings suggest that anonymous, self-selected, non-expert crowdsourced workers were applied content codes efficiently and at low cost, and that their reliability and accuracy compared to that of trained researchers.
Research limitations/implications
The authors provide recommendations for management researchers interested in using crowdsourcing most effectively for content analysis, including a discussion of the limitations and ethical issues involved in using this method. Future research could extend the findings by considering alternative data sources and coding schemes of interest to management researchers.
Originality/value
Scholars have begun to explore whether crowdsourcing can assist in academic research; however, this is the first study to examine how crowdsourcing might facilitate content analysis. Crowdsourcing offers several advantages over existing content analytic approaches by combining the efficiency of computer-aided text analysis with the interpretive ability of traditional human coding.
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Jasmina Ilicic and Stacey M. Brennan
The purpose of this paper is to introduce and examine the effect of a celebrity’s eye gaze on self-celebrity connection. A celebrity’s direct (vs averted) eye gaze can be used as…
Abstract
Purpose
The purpose of this paper is to introduce and examine the effect of a celebrity’s eye gaze on self-celebrity connection. A celebrity’s direct (vs averted) eye gaze can be used as a tactic in social media posts to increase self-celebrity connection and behavioral intentions. Examining the effectiveness of a celebrity’s eye gaze is important, as celebrities regularly use social media to manage their brand image and to build a relationship with consumers.
Design/methodology/approach
Study 1 examines the effect of a celebrity’s eye gaze (direct vs averted) on self-celebrity connection. Study 2 investigates the role of celebrity authenticity in explaining the effect of a celebrity’s eye gaze on consumer–celebrity brand relationships. Study 3 examines the moderating role of a non-Duchenne smile (fake, social smile) in diluting the effect of a celebrity’s direct eye gaze on self-celebrity connection and the downstream consequences on behavioral intentions.
Findings
The findings from Study 1 indicate that a celebrity’s direct (averted) eye gaze strengthens (weakens) self-celebrity connection. Study 2 provides evidence of celebrity authenticity as the explanation for stronger consumer–celebrity connection when a celebrity is featured with a direct eye gaze. The results of Study 3 show that a fake smile in a celebrity’s social media posts can weaken relationships with and behavioral intentions toward celebrities with a direct eye gaze.
Research limitations/implications
This paper is limited, as it focuses only on eye gaze and smiles as non-verbal cues depicted in celebrity images on social media.
Practical implications
This paper has important implications for celebrities, celebrity brand managers (including digital/social media marketing managers and public relations professionals) and advertisers. Celebrities, celebrity brand managers and advertisers should develop social media posts that can strengthen consumer–celebrity relationships and positively influence behaviors toward the celebrity through: 1) ensuring that photographs are taken with the celebrity looking directly into the camera at the target (audience); and 2) avoiding posting images of a celebrity’s direct eye gaze with a non-Duchenne (fake) smile.
Originality/value
This paper introduces and provides evidence of a celebrity’s direct eye gaze–self-celebrity relationship effect. Tactics, such as eye gaze, can strengthen consumer–celebrity relationships, which is crucial in building brand equity and in increasing financial value for the celebrity.
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Elizabeth McCall Bemiss, Jennifer L. Doyle and Mary Elizabeth Styslinger
This paper aims to explore alternative literacy instruction with incarcerated youth, add to the body of existing literature documenting the literacy of those incarcerated and…
Abstract
Purpose
This paper aims to explore alternative literacy instruction with incarcerated youth, add to the body of existing literature documenting the literacy of those incarcerated and investigate the construction of book clubs through a critical lens.
Design/methodology/approach
This qualitative case study answered the following research questions: What can a critical book club reveal about the literacy lives of these incarcerated youth? What can we learn from incarcerated youth through a critical book club? Data were collected through participant observation and in-depth interviews and analyzed using a critical literacy framework.
Findings
Findings indicate students used text connections to critically reflect on selves and schools. They questioned issues of power, particularly the power of literacy in their own lives as well as the power of schools, teachers and curriculum. The paper concludes with the authors’ critical reflection on both the findings and process which results in implications for future book clubs in settings with incarcerated youth.
Social implications
As educators, administrators and community members living in the “age of incarceration” (Hill, 2013), there is a social responsibility to design curriculum and pedagogy that expands instruction in correctional facilities.
Originality/value
The need for expanded literacy instruction in juvenile detention centers has been widely documented and supported; however, conventional methods of teaching literacy are not always successful for youth who may not have had positive experiences with traditional schooling. This study expands and explores literacy instruction with incarcerated youth through book clubs, an alternative literacy structure which challenges traditional curricula, pedagogical practices and culturally irrelevant texts which often contribute to the alienation and disempowerment of many students. Book clubs can facilitate new understandings through a critical lens.
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Andrew Franklin Johnson, Katherine J. Roberto, Christopher J. Hartwell and Jennifer F. Taylor
The social media (SM) engagement framework consists of dimensions of employee privacy expectations and organizations' social media orientation. Further, the social media privacy…
Abstract
Purpose
The social media (SM) engagement framework consists of dimensions of employee privacy expectations and organizations' social media orientation. Further, the social media privacy orientation model provides better understanding of complexities of selection and retention created by the social media landscape.
Design/methodology/approach
Organizations are increasingly seeking talent to support burgeoning social media strategies. Qualified employees may be expected to have related professional experience and an active personal social media presence. In contrast to this evolving demand, prevailing guidelines suggest applicants minimize their social media activity altogether. These restrictive guidelines may be better suited for organizations that prefer or require high levels of discretion on social media given the differing engagement expectations across firms and among individuals.
Findings
How the congruence between an employee's expectations of privacy on SM and the organization's expectation of employees' SM usage affects applicant attraction to organizations and employee retention is outlined. Propositions are offered to foster research in this area.
Practical implications
Social media congruence is an important consideration for human resource (HR) policies and associated training.
Social implications
Public policies toward the use of social media in recruitment and privacy should consider social media congruence.
Originality/value
The model advanced in the paper provides organizations and applicants with a stronger understanding of the complexities surrounding the use of SM in selection and retention decisions.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2021-0260
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Neal Ryan, Trevor Williams, Michael Charles and Jennifer Waterhouse
The purpose of this paper is to assist public sector organizations to carry out better change management strategies and thus achieve better change processes and also to provide a…
Abstract
Purpose
The purpose of this paper is to assist public sector organizations to carry out better change management strategies and thus achieve better change processes and also to provide a critique of top‐down change strategies, especially when employed by public sector agencies. Furthermore, the paper uses the case of one such public sector organization to highlight the need to complement top‐down change strategies with other approaches.
Design/methodology/approach
The paper used a three‐year longitudinal case study approach to ascertain the efficacy of top‐down change in a large public sector organization. Data were collected by means of a series of employee focus groups and interviews with key management personnel. This was supplemented by organizational communication outputs.
Findings
The paper finds that a top‐down change strategy needs to be coupled with other change strategies for change to become successfully embedded in the organization. Organizational factors and processes can limit the effectiveness of communicating top‐down change and prevent information from filtering through the organization in the expected way.
Practical implications
The paper shows that genuine consultation and meaningful two‐way communication must be established for top‐down change strategies to function effectively together with other techniques.
Originality/value
The paper complements previous literature on top‐down change and corroborates earlier findings. In addition, it highlights the vital importance of middle managers in communicating organizational change and the need to establish a genuine two‐way communication flow.
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Jennifer Bonham and Anne Wilson
Purpose – The research reported in this chapter focuses on understanding the experiences of women who had decided to return to cycling in adulthood. It was anticipated these…
Abstract
Purpose – The research reported in this chapter focuses on understanding the experiences of women who had decided to return to cycling in adulthood. It was anticipated these experiences could assist other women contemplating taking up cycling as well as cycling lobbyists, policy makers and planners.
Methodology – The research targeted women returning to cycling in the city of Adelaide, South Australia. It was conducted using qualitative research methods including in-depth interviews, helmet-mounted video cameras and diary entries. Forty-nine women participated in the study ranging in age from early 20s to mid-70s.
Findings – Respondents learned to cycle between the ages of 5 and 12 and most stopped in the early years of secondary school. Almost half the respondents had returned to cycling several times through the life course while another significant group had cycled occasionally up to the time of the interview. Women returned to cycling through a combination of circumstances but women in their early 20s emphasised the importance of social relationships while women in their late 30s (and older) stressed concerns about health and fitness. Becoming mothers or grandmothers was given as a reason for both taking up and giving up cycling. Although there was no pattern in the specific trigger that shifted women from ‘thinking about cycling to getting on a bike’, knowing someone who cycled – partner, family member, work colleague or acquaintance – featured in most women's experiences.
Research implications – The findings suggest further research into mobility through the life course will be productive.