Search results

1 – 1 of 1
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 June 1997

Jennifer C. Ropeter and Brian H. Kleiner

Examines three different hotel chains in an attempt to determine the characteristics of excellent hotel companies. Presents information gathered through readings, interviews and…

5489

Abstract

Examines three different hotel chains in an attempt to determine the characteristics of excellent hotel companies. Presents information gathered through readings, interviews and individual hotel publications, in order to draw accurate and meaningful conclusions as to the necessary elements in managing and running a successful hotel. The hotels evaluated are Sheraton‐ITT; Marriott; and Hilton. Focuses on service to customers in a clearly service‐oriented industry. Makes recommendations and suggestions as to the successful management and operation of a hotel outfit.

Details

Managing Service Quality: An International Journal, vol. 7 no. 3
Type: Research Article
ISSN: 0960-4529

Keywords

1 – 1 of 1
Per page
102050