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The purpose of this paper is to obtain perceptions of educated non‐professionals towards people with schizophrenia.

A social distance scale and a schizophrenia knowledge and attitude survey were administered to 330 undergraduates. It was predicted that knowledge and personal family experience would predict tolerance attitudes and social distance comfort towards persons with schizophrenia.

Knowledge about schizophrenia and personal family experience with mental illness had similar effects on tolerance scores. Specifically, those with higher knowledge and family members with schizophrenia reported higher levels of tolerance (i.e. less stigma). Conversely, participants with a family member diagnosed with a mental illness reported less social distance comfort to persons with schizophrenia as opposed to those without mental illness in the family. Finally, gender differences indicated that women held more tolerant attitudes towards schizophrenia compared with men.

Few studies have focused on educated non‐professional perceptions and attitudes towards the mentally ill.

The two year INHALE Project, begun in November 2000 at the University of Huddersfield, is one of forty‐four projects supported nationally by the JISC as part of the DNER (Distributed National Electronic Resource) learning and teaching development programme. This article describes the creation, design, utilization and evaluation of the project’s innovative interactive information retrieval skill materials.

To examine the INHALE Project, completed at the end of February 2003, which evaluated the information‐seeking skills of over 1,600 students and also developed a dynamic database (now known as the INFORMS database) of information skills teaching and learning objects for use across the broad spectrum of subjects taught in higher education (HE)/further education (FE).

This is a follow‐on article to one already published (VINE, Vol. 126 No.1, 2002, pp. 24‐34) and provides an overview of the results of key evaluations undertaken during the project; the factors identified as having an impact on the delivery of effective information skills teaching and learning across an institution; plus the developments of the INHALE (now INFORMS) database of information skills resources.

Reveals that the evaluation of student information seeking behaviour clearly points to the continuing need for information skills teaching within the HE community and for librarians to embrace this need within the evolving information environment.

This article holds useful information for understanding the information‐seeking skills of students and how these can be facilitated.

This study focused on the relationship between 360‐degree (multi‐source) survey feedback to managers and subsequent selection of development goals. We hypothesized that performance ratings would be negatively related to setting development goals, that supervisor ratings would have a greater effect than ratings from peers or subordinates in the selection of developmental goals, and that self‐other discrepancies would be related to goal selection. Data from 2,163 managers showed that multi‐source feedback contributed to the selection of developmental goals. However, contrary to expectations, subordinate ratings were most important to goal setting compared to ratings from any other sources. Direct feedback itself affected goal selection, not its relationship to self‐perceptions. For several goals, the relationship between performance ratings and goal selection was stronger for lower level managers. Implications of the results for the practice of 360‐degree feedback and related research are discussed.

The purpose of this summary is to provide excerpts of selected Financial Industry Regulatory Authority (FINRA) Regulatory Notices and Disciplinary Actions issued in January and February 2011.

The paper provides excerpts from FINRA Regulatory Notice 11‐03, January 2011, Order Audit Trail System (OATS): FINRA Expands the Order Audit Trail System to All NMS Stocks; Notice 11‐06, February 2011, Reporting Requirements: SEC Approves Consolidated FINRA Rule Governing Reporting Requirements; and Notice 11‐07, February 2011, Sanction Guidelines: FINRA Revises the Sanction Guidelines.

Regulatory Notice 11‐03: Effective July 11, 2011, FINRA will begin expanding, in three phases, the order recording and reporting obligations in the OATS Rules to include orders in all NMS stocks, in addition to OTC equity securities. Notice 11‐06: The SEC approved FINRA's proposal to adopt a rule governing reporting requirements for the consolidated FINRA rulebook. The rule requires member firms to: report to FINRA certain specified events and quarterly statistical and summary information regarding written customer complaints; and file with FINRA copies of certain criminal actions, civil complaints and arbitration claims. Notice 11‐07: Advises FINRA firms of modifications to the FINRA Sanction Guidelines, which reflect the experience of FINRA's Departments of Market Regulation and Enforcement in settling and litigating cases, and incorporate the teachings of federal appellate court and SEC precedent in recent FINRA disciplinary cases.

These are direct excerpts designed to provide a useful digest for the reader and an indication of regulatory trends. The FINRA staff is aware of this summary but has neither reviewed nor edited it. For further detail as well as other useful information, the reader should visit: www.finra.org

In this lesson students investigate hoaxes in history, propaganda resulting from them, and how technology and media helped grow them. Reading The Giant and How He Humbugged America by Jim Murphy involves students in examining how hoaxes and propaganda throughout history have affected American life and have changed some people’s thinking.

It has now become a normal part of the consumption journey for consumers to share their positive and negative service encounters with firms on microblogs such as Twitter. There is, however, a limited amount of research on service encounter microblog word of mouth (SEMWOM) and its impact on firm reputation from a receiver’s perspective. This study aims to understand the comparative effects of positive and negative valence SEMWOM on receivers’ perceptions of firms’ reputations and the factors that are particularly salient to receivers’ perceptions of firm reputation upon exposure to SEMWOM.

An experiment exposed 372 Twitter users to positive and negative valence SEMWOM. To determine whether changes in perception of firm reputation occurred on exposure to both positive and negative valence SEMWOM, participants’ perceptions of a range of US airlines were measured before and after exposure to the SEMWOM. To confirm the factors that influence the perception of reputation on such exposure, six structural equation models were created to determine the comparative effects of positive and negative valence SEMWOM among three electronic WOM media as follows: video, photo and text.

Both positive and negative valence SEMWOM affect receivers’ perceptions of airlines’ reputations on exposure. Furthermore, the factors that influence perceptions of reputation on exposure to SEMWOM vary depending on valence and type of media contained in a tweet.

Although consumers now routinely share their positive and negative service encounters with brands on microblogs, scant research has examined receivers of positive and negative valence SEMWOM, important actors in the microblog domain. This study addresses this research gap by empirically investigating the impact of both positive and negative valence SEMWOM on receivers’ perceptions of firm reputation upon exposure to it.

Rates of anxiety, depression, and suicidality have long been known to be elevated among LGBTQ+ communities and it was expected that the COVID-19 pandemic would deepen systemic injustices and inequities in mental health outcomes. However, it remains difficult to document inequities as surveillance systems do not typically capture LGBTQ+-inclusive data necessary to study the impact of COVID-19 on LGBTQ+ population health. This chapter reports on two studies designed to address this gap. The COVID-19 Impacts Study (CIS) documented the early mental health and social impacts of COVID-19 among sexual and gender minority adults, as well as adults with HIV, during the first round of shut-downs and initial economic disruptions. Subsequently, the Youth and Young Adults COVID-19 Study (YYA) measured the impacts of COVID-19 on the mental health outcomes, testing/vaccination behaviors, and stigmatization experiences of LGBTQ+ and BIPOC (Black, Indigenous, People of Color) young people. Several recommendations are discussed – including mandated collection of data on sexual orientation and gender identity in all surveillance systems, policy solutions to better address access and cost barriers, and deep and meaningful engagement that empowers communities.

Use of new technologies, such as virtual reality (VR), is important to corporations, yet understanding of their successful implementation is insufficiently developed. In this paper a case study is used to analyse the introduction of VR use in a British housebuilding company. Although the implementation was not successful in the manner initially anticipated, the study provides insight into the process of change, the constraints that inhibit implementation and the relationship between new technology and work organization. Comparison is made with the early use of CAD and similarities and differences between empirical findings of the case study and the previous literature are discussed.