Jennifer Barron and Jim Hollingshead
Companies that want to create truly global brands must first take three steps: develop a different process for coordinating brand development, revise consumer research…
Abstract
Companies that want to create truly global brands must first take three steps: develop a different process for coordinating brand development, revise consumer research methodology, and clearly define the relationship between the center and the regions. Using a different approach to understanding consumers goes a long way toward facilitating agreement across markets and alignment of the brand against common consumer segments.
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Emphasizes that without management that is active and astute, brand “intent” will not translate into what might be called the “customer experience” – the feelings and thoughts of…
Abstract
Emphasizes that without management that is active and astute, brand “intent” will not translate into what might be called the “customer experience” – the feelings and thoughts of people who learn, buy and purchase etc. Recommends four fundamental blueprints for building a solid internal foundation: create the brand intent; align the organization; deliver the customer experience; and measure and refine. States in summary that, when a company makes and fulfils its promises re its brands, customers will stick with that company, such as Heineken, Wal‐Mart, Dell Computers, Audi, FedEx and Wendy’s, which are all at the top of their categories’ growth in sales.
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Tonya L. Horn and Jennifer S. McCleary
Karen people from Burma are a new population in resettlement countries. While research increasingly documents their health needs, few studies describe how health-care providers…
Abstract
Purpose
Karen people from Burma are a new population in resettlement countries. While research increasingly documents their health needs, few studies describe how health-care providers adapt their practices to serve this group. The purpose of this study was to explore the experiences of providers who work with Karen patients/clients in health settings, documenting the challenges they face, how they adapt their practice and recommendations.
Design/methodology/approach
This study used a qualitative survey and one phone interview with a total of 20 providers who had first-hand experience caring for Karen people in health settings. Data were analyzed using qualitative content analysis.
Findings
Two main categories described challenges providers faced in working with Karen people in health settings: system-level challenges and interpersonal communication challenges. Five main categories described specific strategies and support needed to adapt practice for Karen patients in health settings: strategies for improving communication and mutual understanding; partnering with Karen staff, interpreters and cultural brokers; strategies for building trust and rapport; addressing needs related to case management, care coordination and social determinants of health; recommendations for provider training.
Originality/value
This paper contributes suggestions for adapting practice to meet the health needs of Karen people from the perspective of health-care providers in a location that is nationally recognized for its excellence in refugee health.
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This paper provides a quantitative review of the literature on the repercussions of idiosyncratic information on firms’ cost of equity (CoE) capital. In total, I review the…
Abstract
This paper provides a quantitative review of the literature on the repercussions of idiosyncratic information on firms’ cost of equity (CoE) capital. In total, I review the results of 113 unique studies examining the CoE effects of information Quantity, Precision and Asymmetry. My results suggest that the association between firm-specific information and CoE is subject to moderate effects. First, the link between Quantity and CoE is moderated by disclosure types and country-level factors in that firms in comparatively weakly regulated countries tend to enjoy up to four times greater CoE benefits from more expansive disclosure—depending on the type of disclosure—than firms in strongly regulated markets. Second, a negative relationship between Precision and CoE is only significant in studies using non-accrual quality proxies for Precision and risk factor-based (RFB)/valuation model-based (VMB) proxies for CoE. Third, almost all VMB studies confirm the positive association between Asymmetry and CoE, but there is notable variation in the conclusions reached when ex post CoE measurers are used.
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Nick Smith, Ann-Marie Towers, Grace Collins, Sinead Palmer, Stephen Allan and Jennifer Beecham
Research in care homes requires the co-operation of care home managers. Noting the challenges faced by the care home sector, the purpose of this paper is to consider ways in which…
Abstract
Purpose
Research in care homes requires the co-operation of care home managers. Noting the challenges faced by the care home sector, the purpose of this paper is to consider ways in which research studies can encourage care home managers and their homes to participate in research.
Design/methodology/approach
The discussion is informed by two research projects which are used to explore methods of encouraging managers of care homes to participate in research. One of the studies included interviews with care home managers to understand their reasons for taking part in research.
Findings
This paper outlines and assesses three strategies for encouraging care home managers to participate in research: working in partnership, providing payment and providing personalised feedback on findings. Whereas all the strategies have the potential to encourage care home managers’ participation in research, partnership working in particular was found to be fraught with difficulties.
Research limitations/implications
This paper suggests that the research projects could employ any of these strategies to encourage managers of care homes to participate in research. It also suggests that proactive measures could help ameliorate the pitfalls of partnership working.
Originality/value
This paper shows the advantages and disadvantages of using a combination of strategies for encouraging the participation of care home managers in research.
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Lisa Hinson, Jennifer Wu Tucker and Diana Weng
The rule change for segment reporting in 1998 has arguably made segment reporting more relevant through the adoption of the management approach. Meanwhile, the management approach…
Abstract
The rule change for segment reporting in 1998 has arguably made segment reporting more relevant through the adoption of the management approach. Meanwhile, the management approach has resulted in a decrease in the comparability of segment income. We introduce firmspecific measures of changes in relevance and comparability due to the rule change. Our treatment firms experienced an increase in the relevance of segment reporting but a large decrease in the comparability of segment income; our benchmark firms barely experienced any changes in relevance and comparability. We examine earnings forecasts before vs. after the rule change issued by financial analysts—a major user group of segment reporting. Relative to benchmark firms, treatment firms’ analyst forecast error reductions around the segment disclosure event are not significantly different after the rule change than before the rule change, but treatment firms’ forecast dispersion reductions around the segment disclosure event are significantly larger after the rule change than before the rule change. These results suggest that despite the decrease in comparability, the new segment reporting rule has increased the decision usefulness of segment information by decreasing disagreement among analysts.
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Jennifer W. Keller and Chris Keller
Most larger companies and corporations who own or lease multiple locations face challenges in designing, tracking and managing property. The following case study examines the work…
Abstract
Most larger companies and corporations who own or lease multiple locations face challenges in designing, tracking and managing property. The following case study examines the work of the Facilities Design and Planning Group at Dow Jones & Co. The study follows the group’s efforts to improve the strategic efficacy of its operations by expanding its implementation of its computer‐aided facility management (CAFM) system and by developing some novel CAFM tools. These technologies are intended to reduce management costs by creating a central and comprehensive resource of facilities information. Both facilities professionals and those seeking facilities‐related information can then use this resource. These tools support day to day facilities operations, from master planning to project design and budgeting, from construction to lease management. Such technology increases accuracy through data validation, but remains flexible in reporting and inquiry. This paper documents both the evolution of these tools, and the decisions that guided their development. It aims to describe in detail the particular business circumstances that influenced Dow Jones’ efforts as well as expose the setbacks in using and expanding various aspects of the technology.
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Thomas Corcoran, Jennifer Abrams and Jonathan Wynn
As a method in sociology, urban ethnography is rather straightforward: it conducts participant observation in cities. In essence, urban ethnographers study place, and yet how…
Abstract
As a method in sociology, urban ethnography is rather straightforward: it conducts participant observation in cities. In essence, urban ethnographers study place, and yet how place is portrayed is too often absent from ethnographic descriptions. Indeed, place is always present in the lives of people, but it becomes difficult to understand how place works in an ethnographic context. To reflect upon this puzzle, the following text offers a language for how we may make better sense of place as urban ethnographers and the role of place as a central actor in urban life. By revisiting classic and current ethnographies, we consider how place is constructed as an object of analysis, reflective of social phenomenon occurring within a city. Further, in identifying six tensions (in/out, order/disorder, public/private, past/present, gemeinschaft/gesellschaft, and discrete/diffuse), we demonstrate how descriptions of place are either present or absent in these ethnographies. To understand these tensions as they depict place, we maintain, it is to better understand how place is represented within ethnographies claiming to be urban. In conclusion, we present future directions for urban place-based ethnography that may offer more robust interpretations of place and the people who inhabit it.
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Annie Williams, Hannah Bayfield, Martin Elliott, Jennifer Lyttleton-Smith, Honor Young, Rhiannon Evans and Sara Long
Using a mixed methodology comprising interviews, case file analysis and descriptive statistics, this study aims to examine the experiences of all 43 young people in Wales subject…
Abstract
Purpose
Using a mixed methodology comprising interviews, case file analysis and descriptive statistics, this study aims to examine the experiences of all 43 young people in Wales subject to secure accommodation orders between 1st April 2016 and 31st March 2018.
Design/methodology/approach
Children in the UK aged 10–17 years who are deemed to be at a significant level of risk to themselves or others may be subject to a secure accommodation order, leading to time spent in a secure children’s home (SCH) on welfare grounds. Following a rise in the number of children in Wales referred to SCHs for welfare reasons, this paper describes these young people’s journeys into, through and out of SCHs, giving insight into their experiences and highlighting areas for policy and practice improvements.
Findings
Findings indicate that improvements in mental health support and placement availability are key in improving the experiences of this particularly vulnerable group of young people throughout their childhood.
Practical implications
Other practical implications of the study’s findings, such as improvements in secure transport arrangements, are also discussed.
Originality/value
While the findings are limited by the reliance on self-report methods and the size of the study, namely, the small number of young people with experience of SCHs who were able to participate, the findings build on the existing knowledge base around children’s residential accommodation and provide new insights into how best to support these children.