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Article
Publication date: 26 June 2009

Jennifer A. Rooney, Benjamin H. Gottlieb and Ian R. Newby‐Clark

The purpose of the current study is to test a model of the psychological processes that mediate the impact of managerial supportive and unsupportive behaviors on employees'…

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Abstract

Purpose

The purpose of the current study is to test a model of the psychological processes that mediate the impact of managerial supportive and unsupportive behaviors on employees' job‐related attitudes and strain.

Design/methodology/approach

Data were collected using a cross‐sectional, online survey of employees working in a human services organization who were asked about their managers' support and attitudes toward various aspects of their jobs. The employees included direct service providers, agency administrators, and managers.

Findings

Structural equation modeling revealed that perceived job autonomy and perceived manager sentiment explained the relationship between managerial behaviors and job satisfaction, job strain, and turnover intentions. Although job self‐efficacy was significantly related to both supportive and unsupportive managerial behaviors, it did not explain the relationship between managers' support‐related behaviors and the outcomes of interest.

Research limitations/implications

Since these data are based on self‐reports, common method bias may have inflated the relationships among the variables. Also, ratings of supervisor behaviors and work‐related perceptions may have been confounded with other unmeasured individual differences, such as neuroticism, and optimism. In addition, the generalizability of the theoretical model is unknown because it was tested in one organization.

Practical implications

Managerial and leadership development programs can draw on the study findings about particular managerial behaviors that are linked to employees' perceptions of control and to their managers' sentiments about them, which in turn influence how they feel about their jobs and organizations.

Originality/value

Three original contributions of the study are that: it capitalizes on a detailed, inductively‐derived behavioral measure of managerial support; it examines the effects of both supportive and unsupportive managerial behaviors; and it responds to the call for studies investigating the mechanisms whereby support influences job‐related attitudes and strain.

Details

Journal of Managerial Psychology, vol. 24 no. 5
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 1 March 2006

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

3052

Abstract

Purpose

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Followers of popular music still marvel at Madonna's reinvention after 20 years of changing musical styles, personas and even fan bases. Every new album (if that word still has currency in musical circles) brought a new look and a new sound embracing some emerging trend not yet in the mainstream. In the process, the “material girl” has embraced spirituality, the American icon become an English country lady – well almost!

Practical implications

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.

Details

Strategic Direction, vol. 22 no. 3
Type: Research Article
ISSN: 0258-0543

Keywords

Available. Content available
Book part
Publication date: 22 August 2023

Free Access. Free Access

Abstract

Details

Urban Planning for the City of the Future
Type: Book
ISBN: 978-1-80455-216-2

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Article
Publication date: 10 April 2009

Jennifer Nguyen, David Geiger, Dan Rooney and Dongkai Shangguan

The purpose of this paper is to consider PTH solder joint reliability, particularly on the PTH solder joints with partial hole‐fill and without pin protrusion. Also, the impact of…

450

Abstract

Purpose

The purpose of this paper is to consider PTH solder joint reliability, particularly on the PTH solder joints with partial hole‐fill and without pin protrusion. Also, the impact of voiding on the solder joint reliability is discussed.

Design/methodology/approach

Thermal cycling tests for samples of different hole‐fill percentages and voiding were conducted, and cross‐sections of the PTH solder joints were performed to evaluate the solder microstructure, intermetallic formation, via hole‐fill, and the condition of the PTH metallization and PCB dielectric prior to thermal cycling and at different times during thermal cycling.

Findings

Different failure mechanisms were observed for solder joints with and without pin protrusion. PTH components with pin protrusion had better through hole‐fill and less voids than PTH components without pin protrusion.

Originality/value

The paper discusses in detail the effect of hole‐fill percentage and voiding on PTH solder joint reliability.

Details

Soldering & Surface Mount Technology, vol. 21 no. 2
Type: Research Article
ISSN: 0954-0911

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Article
Publication date: 6 April 2012

Isabelle Bartkowiak‐Theron and Jennifer Robyn Sappey

The research technique of shadowing is the most in‐depth type of systematic, direct observation in situ of behaviours within a particular organisational or social setting, and…

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Abstract

Purpose

The research technique of shadowing is the most in‐depth type of systematic, direct observation in situ of behaviours within a particular organisational or social setting, and yet, it crucially lacks documentation and critical analysis. The origins of the under‐documenting, coupled with the mutation of the scientific method of shadowing through its adoption by many industries as a means of on‐the‐job training, have led to a misunderstanding of shadowing as a scientific technique. This is problematic at several levels for academics deeply involved in qualitative methodology. The purpose of this paper is to address, in part, this gap in the literature.

Design/methodology/approach

By defining shadowing, considering the reasons why shadowing has had little critique from social science scholars and then exploring the problems of it as a research technique, particularly within the current context of ethics regimes, the authors wish to proactively help to avoid unintentional yet delicate fieldwork situations, in which misunderstanding may happen due to the lay use of “shadowing” as a passive (non‐obtrusive) observation.

Findings

The authors argue that the research practice of shadowing implies specific systematic techniques and extensive self‐discipline by the researcher. It also caters for a need in data collection that oversteps traditional observation‐and‐interviewing techniques, by adding a new hermeneutical layer to the information gathered. It becomes an essential tool in the evaluation of public policy initiatives and programmes and in the understanding of not only the mechanics, but of the motivations behind actions and behaviours.

Originality/value

This paper addresses part of a gap in the literature and paves the way for more critical analysis of the dynamics that emerge during the shadowing of a research participant.

Details

Qualitative Research Journal, vol. 12 no. 1
Type: Research Article
ISSN: 1443-9883

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Article
Publication date: 18 July 2008

Jennifer Rowley and Paul Gibbs

Although the notion of wisdom confronts the economic rationale of business organizations, this paper aims to argue that organizations are coming under increasing pressure not only…

7421

Abstract

Purpose

Although the notion of wisdom confronts the economic rationale of business organizations, this paper aims to argue that organizations are coming under increasing pressure not only to learn, change and adapt, but also to take actions that are ethically acceptable and respond to the expectations of multiple stakeholders, or in other words to act wisely. Accordingly this article seeks to progress the debate on the relationship between organizational learning, learning organizations and wisdom, in pursuit of a new version of the model of the learning organization, the practically wise organization.

Design/methodology/approach

First, the literature on the learning organization and organizational learning is reviewed with a view to the identification of useful models and concepts. The paucity of reference to wisdom in that literature is noted. The following sections develop the theme of practical wisdom and, the essence of the practically wise organization, respectively. Finally a model for the practically wise organization that is both a virtuous and a learning organization is proposed.

Findings

The paper finds that a practically wise organization is a learning organization whose learning architecture is based on the principles of practical wisdom. Such an organization manages the processes associated with the seven pillars of wisdom: understanding dynamic complexity; developing personal wisdom competency; deliberating towards ethical models; refreshing shared sustainable vision; group wisdom dynamics; deliberated praxis; and embodied learning.

Originality/value

The article is a first step towards extending the theory and practice associated with the learning organization and organizational learning to embrace the multi‐stakeholder, ethically and morally informed perspectives embedded in the notion of practical wisdom.

Details

The Learning Organization, vol. 15 no. 5
Type: Research Article
ISSN: 0969-6474

Keywords

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Book part
Publication date: 2 May 2023

Natalie Glynn

Abstract

Details

Youth Transitions Out of State Care: Being Recognized as Worthy of Care, Respect, and Support
Type: Book
ISBN: 978-1-80262-487-8

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Article
Publication date: 27 December 2021

Jennifer Hendricks and Gertrud Schmitz

As other actors in the service ecosystem often have a pivotal role in value creation for actors experiencing vulnerability, this paper aims to explore caregiving customer value…

669

Abstract

Purpose

As other actors in the service ecosystem often have a pivotal role in value creation for actors experiencing vulnerability, this paper aims to explore caregiving customer value co-creation in services for animal companions.

Design/methodology/approach

Study 1 follows a two-step procedure, using two different qualitative approaches (interviews and observations) to identify caregiving customer value co-creation activities. Study 2 serves to empirically test a higher-order structure of caregiving customer participation behaviour in value co-creation and test for differences regarding customer and service characteristics (questionnaire survey; n = 680).

Findings

The results reveal the existence of various value co-creation activities towards the service provider (e.g. cooperation under consideration of the animal companion’s needs) and animal companion (e.g. emotional support). Significant differences in individual caregiving customers’ activities were found regarding gender, age, type of service and animal companion. Caregiving customer value co-creation is influenced by emotional attachment and has a positive effect on value outcomes for both the caregiving customer and the animal companion.

Originality/value

This study extends and enriches customer value co-creation literature by providing innovative findings on various such caregiving activities and value outcomes in services for (non-human) actors experiencing vulnerability. It also adds knowledge by showing differences in customer value co-creation behaviour regarding specific customer and service characteristics.

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Book part
Publication date: 2 May 2023

Natalie Glynn

Abstract

Details

Youth Transitions Out of State Care: Being Recognized as Worthy of Care, Respect, and Support
Type: Book
ISBN: 978-1-80262-487-8

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Article
Publication date: 18 February 2022

Corrie Stone-Johnson and Jennie Weiner

In response to the proliferation of neoliberal reforms and a “new professionalism” (Evetts, 2009, 2011), researchers argue that school leaders, like teachers, have experienced a

691

Abstract

Purpose

In response to the proliferation of neoliberal reforms and a “new professionalism” (Evetts, 2009, 2011), researchers argue that school leaders, like teachers, have experienced a form of “de-professionalization” (Keddie, 2017) and that the principalship may even be an “emergent profession” (Stone-Johnson and Weiner, 2020). Such framing assumes school leaders are indeed part of a profession. And yet, while research abounds regarding teaching as a profession (Ingersoll and Collins, 2018; Sachs, 2016; Torres and Weiner, 2018), no parallel literature exists about school leaders. Such information is critical to ensure educators receive the appropriate professional development and support (Sachs, 2016) and move the field forward and thus motivated the authors to ask how principals view their work and whether it can be seen as part of a discrete profession.

Design/methodology/approach

The authors utilized an interpretative phenomenological approach (IPA) drawing on qualitative interviews with sixteen elementary school principals in two US states.

Findings

The authors find administration, and specifically the principalship, exists adjacent to, but distinct from, teaching. Additionally, the authors find school leadership is an “emergent” profession, with aspects of the work that indicate leadership is a profession but others that do not.

Originality/value

This study extends early work (Stone-Johnson and Weiner, 2020) on the impact of the COVID-19 pandemic on principals' professionalism to shed light on the larger and more long-standing features of principals' work that support and hinder its development as a profession and the implications of such designation on attracting and retaining school leaders, as well as underscoring that because school leadership and teaching can be considered discrete professions, teachers need not leave their classroom to be true professionals.

Details

Journal of Educational Administration, vol. 60 no. 4
Type: Research Article
ISSN: 0957-8234

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