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This paper seeks to show how three university libraries (Rhône‐Alpes, France) decided to switch their proprietary software for the Open‐ILS Koha, with particular focus on how they organized themselves to pool their technical skills, human resources and costs.

The chronological approach permits one to show how the three libraries first installed Koha, then tested the software, wrote common specifications and finally determined which developments could be carried out in‐house and which required outsourcing to a software specialist.

The paper provides information for acquiring knowledge and expertise in an Open‐ILS, and to minimize costs by cooperating.

This paper suggests a new way to acquire an open‐ILS that meets collective expectations while responding well to institutional needs.

The purpose of this paper is to focus on consumers’ behaviours in a new trend of grocery retailing, called the drive-through format. It investigates the influence of logistics service quality and product quality (freshness of the product and the product in general) on consumers’ reactions (satisfaction, average basket expenditure and shopping frequency) through the mediation of satisfaction. This work also examines whether convenience moderates the relation between perceived quality and consumer satisfaction.

This study tests these relationships with both path and structural models using a data set of grocery drive-throughs in France, gathered during 2015–2016. To confirm the validity of each construct, this paper has based and purified variables using various scales established in previous studies by conducting exploratory and confirmatory analysis.

Logistics service quality and perceived product are effective drivers of consumer satisfaction. As well, the results reveal a positive relationship between quality perceptions and behaviour (average basket expenditure and shopping frequency) through the mediating function of consumer (overall) satisfaction. Thus, the findings indicate that the positive effects of the interaction terms between convenience and both the perceived quality of service and the perceived quality of fresh products on satisfaction can lead to a higher purchase incidence in drive-throughs. However, the degree of consumer convenience does not alter the influence of product quality in general with regard to the formation of satisfaction in connection with drive-throughs.

Despite the growth of the drive-through format, few studies have investigated customer satisfaction within grocery retailing, nor its consequences and drivers, especially logistics service quality.

Integration is a key element of supply chain management (SCM) and a lot of research has been executed within the field of supply chain integration (SCI). The purpose of this paper is to particularly identify the intellectual research front and foundation of SCI and how they developed over time.

The authors examined more than 1,700 peer-reviewed academic papers that were published between 1995 and 2019 in nearly 40 relevant peer-reviewed academic journals (all indexed in Web of Science). The authors analysed the structure of more than 55,000 individual references with the R-package bibliometrix and used VOSviewer for visualization.

The SCI research front is characterized by papers that show the effects of SCI on the firm performance, the consequences of SCI on SCM in general and present the enablers of SCI. The research front is embedded within the resource-based, transaction cost and contingency theory. The intellectual foundation refers to conceptual modelling, definitional clarification and integration dimensions. The research identifies Frohlich and Westbrook’s (2001) paper as the central reference for this research area. The dynamic evolution of the intellectual foundation of SCI changed from theorising in Phase 1 (1995–2006) towards empirical testing in Phase 2 (2007–2019).

The results refer to the SCI discussion within a preselected number of peer-reviewed academic journals and to the data quality as provided by the Web of Science.

The study explored the research front and intellectual foundation of SCI. It reveals the most important papers and journals of this area by using bibliometric tools such as bibliometrix, biblioshiny and VOSviewer. The paper shows trends in research themes, theories and methodological developments.