Muhammad Ali Asadullah, Jean Marie Peretti, Walid Derbel and Sarra Rajhi
The purpose of this paper is to explore the underlying asymmetries in training evaluation practices of call centre (CC) firms based on their “in-house” and “subcontractor”…
Abstract
Purpose
The purpose of this paper is to explore the underlying asymmetries in training evaluation practices of call centre (CC) firms based on their “in-house” and “subcontractor” ownership heterogeneity.
Design/methodology/approach
The data for this qualitative inquiry were collected from key informants of 13 different CCs in Pakistan through semi-structured interviews.
Findings
The findings revealed various asymmetries in training evaluation practices among in-house and subcontractor CCs based on five different dimensions of two renowned training evaluation frameworks.
Practical implications
Training evaluation professionals can benefit from training evaluation methods identified in this study for measuring training evaluation practice and advancing future research.
Originality/value
This study has theoretically contributed to the existing research on firm heterogeneity and human resource management by focussing on training evaluation practices in CCs.
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Jean‐Luc Cerdin and Jean‐Marie Peretti
The demographics and the legal and political characteristics of the French environment impact strongly on HR practices in France. Career management, recruitment, training and…
Abstract
The demographics and the legal and political characteristics of the French environment impact strongly on HR practices in France. Career management, recruitment, training and compensation are chosen in order to highlight some French specificities. An evaluation of the HR function indicates that it should move towards a strategic role. A move towards people management is also perceived. At the beginning of the 2000s, HRM in France exhibits five main trends summed up in this article.
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Muhammad Ali Asadullah, Jean Marie Peretti, Arain Ghulam Ali and Marina Bourgain
The purpose of this paper was to test the mediating role of training duration in relationship between firm characteristics and training evaluation practices. In this paper, the…
Abstract
Purpose
The purpose of this paper was to test the mediating role of training duration in relationship between firm characteristics and training evaluation practices. In this paper, the authors also investigated if this mediating effect differs with respect to the size of the firm.
Design/methodology/approach
The authors collected data from 260 professionals of 90 call centers.
Findings
The authors found that training duration mediates the relationship between firm size and training evaluation. The authors also found that indirect effect of firm size on training evaluation through training duration differs across different levels of firm size but not across different levels of ownership.
Research limitations/implications
This is a cross-sectional study that emphasized on training evaluation practices only.
Practical implications
The study has implication for both evaluation researchers and practitioners in terms of designing training evaluation policies and practices.
Originality/value
This is the first study in its nature that explains the intervening role of training duration in relationship of firm characteristics and training evaluation practices.
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Béchir Ben Lahouel, Jean-Marie Peretti and David Autissier
This paper aims to explore the power of one of the primary organizational stakeholders (shareholders) in the development of a corporate social performance (CSP) score. Few…
Abstract
Purpose
This paper aims to explore the power of one of the primary organizational stakeholders (shareholders) in the development of a corporate social performance (CSP) score. Few research works in the CSP empirical literature have studied the relationship between stakeholder power and CSP.
Design/methodology/approach
Stakeholder theory is used as a theoretical framework to explain how shareholder voting power can influence the CSP level of French publicly listed companies. Stakeholder theory is tested through the operationalization of Ullmann’s (1985) three-dimensional model. Hypotheses related to shareholder voting power, strategic posture and financial performance are formulated through a literature review. A Data Envelopment Analysis approach was presented as a strong tool to measure CSP level. Multiple linear regressions were undertaken to test the hypotheses in a sample of 129 French companies between 2006 and 2007.
Findings
The results indicate that companies with dispersed ownership and high proportion of institutional shareholders record a high score of CSP. Strategic posture measured by the implementation of environmental certification standard was positively and significantly related to CSP. Financial performance does not affect significantly the level of CSP.
Originality/value
This paper is the first to empirically analyse the relationship between Ullmann’s three-dimensional model and CSP level in the French context. It offers to managers a better understanding of the power that certain stakeholders can use to acquire satisfaction.