Francisco Javier Carrillo, Bo Edvardsson, Javier Reynoso and Egren Maravillo
This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts.
Abstract
Purpose
This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts.
Design/methodology/approach
This conceptual study introduces three key KM concepts, namely, object, agent and context to SDL; thus, deepening the understanding of how resources are becoming when actors are engaged in co-creating value-in-context.
Findings
This paper extends understanding of actors’ uses of knowledge in their efforts to co-create value. Paradoxically, SDL takes a phenomenological approach to understanding value co-creation, whereas KM embraces a realist-phenomenological view. Emphasizing knowing rather than knowledge reveals that there is no object without an agent, no agency without context and no knowledge without value-alignment. Thus, the paper contributes to theorizing about resource integration through SDL by identifying the need for effective alignment between relevant objects, capable agents and meaningful contexts for value to emerge. The paper also contributes with four facilitators of object-agent-context alignment: tacit knowledge contextualization, collective sensemaking, shared values among engaged actors and feedback on alignment effectiveness.
Originality/value
It advances current conceptualizations of resource integration and value co-creation in SDL by paying explicit attention to a KM perspective.
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The purpose of this paper is to identify viable demarcation criteria for knowledge based development (KBD) with reference to current concepts and practices, as an introduction to…
Abstract
Purpose
The purpose of this paper is to identify viable demarcation criteria for knowledge based development (KBD) with reference to current concepts and practices, as an introduction to the JKM 2009 annual special issue on KBD.
Design/methodology/approach
Outlines viable demarcation criteria for KBD with reference to current concepts and practices.
Findings
A synthetic demarcation based on collective knowledge capital mapping and balancing, together with an analytic demarcation based on three continua: territoriality, discreteness and knowledge‐intensity may help characterize and manage all KBD categories. Such demarcation includes conceptual categories such as models and units of analysis as well as practical categories such as policies, programs, publications and events.
Originality/value
Synthetic demarcation may contribute to clarify the nature of KBD and systematically differentiate research and practice belonging to the field. Analytic demarcation may contribute to develop a systematic taxonomy of conceptual and practical KBD categories.
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To introduce the 2007 annual special issue on knowledge‐based development (KBD), from the perspective of the institutionalization of KBD as a field of study and practice, followed…
Abstract
Purpose
To introduce the 2007 annual special issue on knowledge‐based development (KBD), from the perspective of the institutionalization of KBD as a field of study and practice, followed by an outline of the contents.
Design/methodology/approach
The approach is a discussion of the issues involved.
Findings
The consolidation of KBD and knowledge cities as a distinctive field of R&D, as well as professional practice, becomes apparent when considering structural elements such as affluents, issues, cases, sources, events, organizations and initiatives. This consolidation seems to underlie the progression of contributions through this special issue and prior ones on the same subject.
Originality/value
This special issue may contribute to raise new questions and stimulate further research into knowledge cities, regions and countries.
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The purpose of the paper is to introduce the 2008 annual special issue on knowledge‐based development (KBD), from the perspective of the construction of an R&D agenda relevant to…
Abstract
Purpose
The purpose of the paper is to introduce the 2008 annual special issue on knowledge‐based development (KBD), from the perspective of the construction of an R&D agenda relevant to the international community of knowledge‐based development (KBD) practitioners and researchers.
Design/methodology/approach
The papers in the special issue are introduced and discussed.
Findings
A number of preliminary exercises around the world show a trend towards building a common KBD research and innovation agenda able to diversify into specialized topics such as urbanism, economics and geography, while maintaining a distinctive set of core issues.
Originality/value
This paper introduces a volume that may contribute to raise new questions and stimulate further research into the potential of knowledge as a leverage to the social and economic development of cities, regions and countries.
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Leonardo Shapiro, Javier Carrillo and Ciro Velázquez
Evolution of collaborative distance work at the Monterrey Institute of Technology, ITESM, is discussed and analyzed. ITESM’s location, geographic distribution, organizational…
Abstract
Evolution of collaborative distance work at the Monterrey Institute of Technology, ITESM, is discussed and analyzed. ITESM’s location, geographic distribution, organizational structure, development strategies and recent expansion throughout the Americas are described. The evolution of the institution’s networking capability from a national and intra‐institutional network of 26 campuses to a complex array of over a thousand inter‐institutional entities of various kinds across the continent is reconstructed. This evolution is reviewed in light of ITESM’s pursuit of an aggressive transformation strategy that includes a shift towards distributed and participative teaching as well as a strong outward‐looking, international approach. The paper discusses some relationships between the deployment of an IT platform and change management of core university processes. Some lessons are drawn from ITESM’s experience, concluding with the unavoidable challenge the higher education establishment faces worldwide to redefine itself as an instrument designed for the knowledge society.
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Inscribed in third generation KM schemes, this paper aims to collect the resulting experience of facilitating an international consultation process on knowledge‐city topics…
Abstract
Purpose
Inscribed in third generation KM schemes, this paper aims to collect the resulting experience of facilitating an international consultation process on knowledge‐city topics, called the Most Admired Knowledge City (MAKCi) Awards.
Design/methodology/approach
The paper draws together the experiences gained through facilitating an international consultation process.
Findings
The paper reports on observations of the MAKCi point of convergence within the knowledge‐based development (KBD) community. It recounts the experience of a group of KBD experts who have undertaken a learning journey into knowledge‐generative collaborative research. Linked to a globally based community of practice, the MAKCi exercise clearly fosters a research and learning space through a network of practice (NoP) within the greater global KBD community that is worth exploring from multiple standpoints.
Originality/value
The paper discovers how knowledge‐intensive research work could depend on community links and networks to gain the necessary perspectives and paths to learn and make sense of the changing world. The MAKCi exercise appears a challenging case of networked knowledge‐sharing experience through a connected expertise that brings a group of individuals together to create integrated knowledge, regardless of geographical or time constraints. The second part of the paper concentrates on bringing further understanding as to how learning and knowledge creation is possible through networks, by conveying higher levels of knowledge co‐creation at a global scale, so relevant in knowledge‐based development contexts. The paper advances some applications on how emerging models of knowledge‐intensive networks such as NoPs foster tacit knowledge conversion into explicit scholarly knowledge.
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Francisco Javier Carrillo, Kostas Metaxiotis and Tan Yigitcanlar
The purpose of this paper is to introduce the JKM 2010 annual special issue on knowledge based development (KBD) with reference to the multi‐level analysis characteristic of the…
Abstract
Purpose
The purpose of this paper is to introduce the JKM 2010 annual special issue on knowledge based development (KBD) with reference to the multi‐level analysis characteristic of the field.
Design/methodology/approach
A description of the knowledge management approach at ESOC (European Space Operations Centre of the European Space Agency) is provided first. At the core of this approach is the breakdown of knowledge in individual technical domains followed by coverage analysis and criticality assessment. Such a framework becomes the reference for best knowledge acquisition, transfer and storage locus identification and subsequent knowledge management practices and guidelines.
Findings
KBD provides an integrated framework to account for multidisciplinary analyses and multilevel practices in knowledge capital generation, distribution and utilization.
Originality/value
The collection of papers included in the annual special issue on KBD provides a representative, composite view of the research topics and applications concerns in the field. Involving a number of disciplines and levels of analysis, issues ranging from the technological gatekeeper to global knowledge flows show the interdependence of KBD concepts and tools.
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The purpose of this paper is to present results of a four‐year qualitative research project on the dynamics of skill development strategies in e‐learning workplace environments.
Abstract
Purpose
The purpose of this paper is to present results of a four‐year qualitative research project on the dynamics of skill development strategies in e‐learning workplace environments.
Design/methodology/approach
A potential knowledge city, Greater Manchester relies on its human (individual and collective) capitals, put to work in knowledge engines such as its universities. Such context has become a complex and uncharted territory for research. Research analysis within knowledge‐based higher education territory clearly demands knowledge‐based tools. Therefore, the research behind this paper has adopted Carrillo's generic system of capitals, an integrative KM3 taxonomy. Such framework has been instrumental in identifying contextual aspects, drivers and rooted strategies of k‐facilitators' adaptation to emergent learning environments.
Findings
The grounded model reported here further conceptualised how Mancunian e‐learning practitioners seemingly follow an embedded process of adaptation. Practitioners actually develop strategies to adapting in emerging learning spaces while they adapt to swiftly changing conditions in their workplace environments. The skill developments facilitators undertake seemingly allow them to link and connect to learning spaces, as well as to the existing university social systems and networks of learning. Those systems and networks are integrated to the city's knowledge capitals, and beyond.
Originality/value
By exploring Greater Manchester (UK) universities' e‐learning strategies, this paper contributes to KM theoretical understanding of how facilitators develop their knowledge‐based skills in emergent higher education learning spaces.
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Kostas Ergazakis, Kostas Metaxiotis, John Psarras and Dimitrios Askounis
The concept of knowledge cities (KCs) offers advantages to any urban region. Many cities globally claim themselves as being already KCs, while other cities have elaborated…
Abstract
Purpose
The concept of knowledge cities (KCs) offers advantages to any urban region. Many cities globally claim themselves as being already KCs, while other cities have elaborated strategic plans in order to integrate this concept into their operational structures. The examination of their approaches reveals however that these initiatives are fragmented. The purpose of this paper is to present a multi‐dimensional and integrated decision support model for a KC's strategy formulation.
Design/methodology/approach
Reference is made to a methodological approach (KnowCis) for the integrated development of a KC, consisting of five main phases and taking into account nine different dimensions. The strategy formulation phase is a particularly complex procedure for any authority (e.g. local government or city's development agency). The reasons for this complexity are related to the amplitude of the KC concept, to the variety of the factors to be considered as well as to the challenge for balancing the needs and interests of different target groups.
Findings
The proposed model consists of the following building blocks: identification of the appropriate actions (based on the KnowCis methodology), modeling of the city's current status as a KC (via the development of related indicators), assessment of actions' necessity (based on the indicators' outcomes and through the benchmarking of other successful KCs cases), selection of the most appropriate form for each proposed action (based on their efficiency during the last reference period) and, finally, prioritisation of the proposed actions (based on a multi‐criteria approach).
Research limitations/implications
The main suggestion for future research is the development of an intelligent information system which will incorporate the building blocks of the proposed model.
Originality/value
The originality and value of the paper is that the proposed model can be a really helpful decision support tool for any city which is developing a knowledge‐based strategy.
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The process of differentiating KM both as a business practice and a discipline is in a reflexive situation: it is happening amidst a major transformation of established criteria…
Abstract
The process of differentiating KM both as a business practice and a discipline is in a reflexive situation: it is happening amidst a major transformation of established criteria for the social recognition of a knowledge field. Awareness of this fact by stakeholders in the systematic and sustainable evolution of KM may lead to a conscious management of its current and future identity. An attempt to develop a systemic perspective of the field of Knowledge‐based Value Systems at the Center for Knowledge Systems (CKS), an R&D unit at Instituto Tecnologico de Monterrey, Mexico, is introduced.