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Consulting work aims to bring about changes in organizational performance. In OD‐consulting practices, changes are to be sought through conversational settings created for these purposes. The purpose of this paper is to take a discursive approach to change work and ask how interactional change is constructed and managed during multi‐party consulting conversations.

A case episode from an authentic consultation event is presented. By combining ideas from discursive psychology and conversational analysis, it is shown that a consulting conversation may be socially sensitive and face‐threatening for all concerned.

The paper shows how such a “tricky situation” is not to be avoided but to be actively constructed for facilitating change. The use of different discursive strategies for managing criticism and blame is demonstrated.

Tricky situations involving criticism and blame can be used in facilitating interactional change. The consultant's role is to invite personal and focused criticism and to utilize a meta‐perspective and to anchor the conversation in the present situational interaction.

The paper takes an interaction perspective on OD‐consulting (process consulting) using naturalistic data and shows in detailed analysis the activity of the consultant and the clients.

The purpose of this paper is to explore the discursive practices used when the agenda for a consultation process was negotiated in a contract meeting. The paper illustrates the role of sensitivity in meaning making practices, that is, how displays of sensitivity were intertwined with topic development.

The paper offers an in‐depth analysis of naturally occurring conversation in a meeting between a consultant and two client managers. The audio‐recorded data is analyzed by utilizing methodology introduced and developed in the traditions of Ethnomethodology and Conversation Analysis (CA).

The authors show how both the consultant and the clients displayed markers of sensitivity when introducing various meaning potentials relevant to the topics under discussion, and how they eventually ‘negotiated’ meanings through formulations and reformulations of the topics.

The findings suggest that indirect and complex discursive practices were functional in that they afforded the participants the possibility to exhibit prospectively threatening meaning potentials of the issues under discussion, while suspending a more thorough topic penetration. The study sheds light on the importance of the details at the early stages of a consulting relationship and the consultant's specific role at the beginning.

The paper illustrates real life practices in process consultation. This sort of data is seldom used in research.

This study examines the relationship of principals’ systems thinking (PST) to student outcomes of academic achievement and school violence. The investigation relies on the contingency theory, according to which effective leadership is contingent on the nature of the situational influences to which managers are exposed. Specifically, the study investigates the influence of school structure – bureaucratic vs organic – on the relationship between PST and student outcomes of academic achievement and school violence after accounting for students’ socioeconomic backgrounds and principals' demographics.

A three-source survey design with self-reported and non-self-reported data was used, with a sample of 423 participants from 71 elementary schools in Israel. The sample included senior management team members and teachers. The data were aggregated at the school level of analysis.

Hierarchical regression analyses showed that organic school structure moderates the relationship between PST and student academic achievement, and bureaucratic school structure moderates the relationship between PST and school violence beyond the impact of students’ socioeconomic backgrounds.

This study provides important evidence for the benefits of aligning PST with school structure for improving student outcomes beyond the impact of students’ socioeconomic backgrounds. In addition, the study suggests principal system thinking leadership to achieve effective student outcomes that circumvent the effects of inequality on disadvantaged student groups.

The paper is about a specific part of the Swedish governing system: the municipality, which has the responsibility of implementing national school goals. The starting point is an identified local governing chain including the chairman of the politically elected school board, the superintendent, principals and head teachers. It is the first link in this chain which is in focus, between chairmen and superintendents. The purpose of this paper is to investigate their role understanding and enactment: what roles do they have, formally and enacted? Is it a clear or blurred line between them? What can be seen as causing conflict or success?

The paper is part of a larger research project focussing on what happens when national policy meets local governing structures. The project as a whole has a mixed method design and includes surveys with superintendents, politicians and principals. It also includes interviews with chairmen of local school boards, superintendents and principals. In this paper the focus is on interviews made with politicians and superintendents in six (of 290) municipalities followed over time (including a political election between the authors visits). The municipalities are spread over the country, with shifting political majorities.

The authors identify that there seem to be a shared formal role understanding in that politicians are responsible for the what-side and superintendents for the how-side of the local work. The roles are, however, enacted in a blurred zone with role intrusion as an active component. What causes a conflict or not is if the two have a shared understanding of how to play the game. This makes the local work sensitive to changes on the positions. Success comes from a relationship built on trust and where there is a mutual understanding of how to work.

The study is built on a small selection of municipalities and must be complemented by further ones to be able to generalize the results. What it can say something about is, however, how actors in six different local settings enact the same kinds of assignments and if there are similarities and differences between their role enactment.

Although the study is built on a small selection of municipalities it is unique in that it follows interlinked actors over time, making it possible not only to discuss municipality stereotypes but study human relationships over time. This also makes it possible to discuss new aspects of governing chains.