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The purpose of this paper is to explore the managerial and governance issues that impact on service delivery in public libraries in Nigeria. Within many countries this seems to be a challenge often resulting in an ineffective service delivery resulting in underutilisation thereof. This study was conducted among administrators and managers of public libraries in Nigeria to establish the current status quo concerning governance and management issues impacting on service delivery.

A qualitative study using interviews was used to illicit data from three permanent secretaries, six public library directors, and six heads of rural community libraries, purposively selected for the study.

The findings show that variables such as relevant academic qualifications, years of experience, and designation of the administrators and managers of public libraries affect service delivery. A huge dependency on government bodies for decision making and funding was established. Impediments to good management of the libraries were found to be inadequate funding; lack of involvement of stakeholders in public library administration; and inappropriate public library legislation.

The study recommends the promulgation of a public library-specific act in order to regulate the administration and management of this public unit, involve stakeholders in public library administration, as well as the provision of alternative forms of funding in order to alleviate the dependence on governmental budgets.

With very little research available on these issues in Nigeria, this paper will create awareness among all stakeholders of specific governance and managerial issues impacting on effective service delivery to public library users so that it can be addressed.

The purpose of this paper is to determine how the caregivers of orphans and vulnerable children in Namibia seek information to ensure their own and the children's survival.

The research was conducted through focus group discussions in the Ohangwena (rural) and Khomas regions (urban). Purposive sampling was used to identify key informants with the assistance of social workers and community leaders.

Disparities between rural and urban areas in terms of information access and use were found. For example, the rural dwellers expressed need for information on educational support, psychological and counselling services, childcare, and job opportunities. In urban areas, educational support and the establishment of small businesses featured as prominent needs. Radio, traditional leaders, regional councillors, friends and relatives were identified as channels of information in Ohangwena, while in Khomas, friends and relatives, community leaders, and regional councillors were most popular. Various challenges were identified such as, lack of transport and funding to access it, getting information too late to respond timeously, and a lack of accessible information channels.

Only two regions in Namibia were covered in this paper, i.e. Ohangwena (rural) and Khomas (urban). It was assumed that the information needs of caregivers in all the other rural or urban areas would be the same as those identified in the sampled areas.

Literature on the topic is scarce and, therefore, the paper gives important insight into how to assist caregivers with their information needs.

The purpose of this paper is to present challenges and opportunities of e‐government implementation in South Africa with special reference to service delivery and implications for libraries.

The paper is based on an in‐depth literature review from government documents, presidential state of the nation addresses, global and nation reports on e‐government, and reports on service delivery concerns in South Africa.

The Government of South Africa has put in place enabling policies, poverty alleviation programmes, ICT infrastructures and regulatory frameworks which as yet have not been effectively leveraged to enhance service delivery to its citizens. Furthermore, libraries have yet to make any attempts to benefit from the emergence of e‐government in South Africa.

There is a need to infuse an e‐government ethos in poverty alleviation programmes in order to enhance service delivery. At the moment there is a lack of synergy between the two in South Africa. Additionally, South African ICT infrastructure is under‐utilised to enhance service delivery. Libraries have the opportunity using e‐government infrastructure to improve the provision of information services to the people.

Service delivery remains a priority for the post‐apartheid South African government, and the paper reveals that a disconnect exists between the e‐government vision and the poverty alleviation programmes aimed at enhancing the standard of living of the people. Libraries in South Africa have yet to leverage e‐government to provide information services and the paper may assist them in doing so.

Traces the relationship between democracy and access to information among parliamentarians. Investigates the South African parliamentary situation concerning information‐seeking patterns among parliamentarians, as well as their ability to trace information sources. The paper concludes that democracy can only be sustained if information is freely available, and utilised to its fullest potential by the legislators so as to be enabled to actively participate in all the parliamentary functions.

This paper presents the complete findings from the Academic Reading Format International Study (ARFIS), the world's largest study of tertiary students' format preferences and behaviors. The analysis of ARFIS proceeded in two stages. This paper reveals results from the second stage for the first time and compares them with the earlier results. The authors then present and discuss the results from the combined datasets of 21,266 students in 33 countries.

A total of 44 members in the ARFIS research team distributed an online survey composed of 22 Likert-style, multiple choice and open-ended questions to tertiary students on their format preferences and behaviors. Inferential statistical analysis was used on participant responses, and descriptive statistics analysis was used on the combined amalgamated dataset.

Majorities of students in all countries consistently show preference for reading their academic texts in print. However, variations of preferences do occur between countries. Overall, the language of a reading does not affect reading format preferences, but national scores on this question are greatly diverse.

ARFIS is the largest study of its kind created through a collaboration of researchers in countries on six continents, collecting data in more than 20 languages. The sample size, rigorous statistical analysis and consistency of results strengthen the reliability of the findings. Analysis of the first dataset has received widespread recognition, but this paper is the first to publish the second dataset and the complete amalgamated results.