Janet Tracy and William Dejohn
With recent developments in digital facsimile technology, its use for interlibrary communication is being re‐examined by some librarians. Faster communications speeds, better…
Abstract
With recent developments in digital facsimile technology, its use for interlibrary communication is being re‐examined by some librarians. Faster communications speeds, better quality of reproduction, and increased standardization of equipment are among the advantages of the new generation digital equipment. These two reports from Columbia University's Law Library and the Pacific Northwest Library Facsimile Network focus on different concerns. Tracy's study emphasizes equipment selection criteria while DeJohn's describes operational problems and considerations in actual use.
These articles are arranged by year. The technology developed in 1979 makes pre‐1979 articles rather obsolete; however they might apply to an institution choosing to buy analog…
Abstract
These articles are arranged by year. The technology developed in 1979 makes pre‐1979 articles rather obsolete; however they might apply to an institution choosing to buy analog rather than digital equipment. No citation earlier than 1978 is included.
The purpose of this paper is to present an annotated bibliography of the new poetry volumes from the Poet's House 2008 Poetry Showcase.
Abstract
Purpose
The purpose of this paper is to present an annotated bibliography of the new poetry volumes from the Poet's House 2008 Poetry Showcase.
Design/methodology/approach
The titles were selected from the Poet's House 2008 Poetry Showcase as titles that are both challenging and accessible.
Findings
This list provides the librarian and reader with a guide to collection development in poetry.
Originality/value
This is one of the few lists of its kind showcasing contemporary poetry.
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Sara E. Green, Julia Barnhill, Sherri Green, Diana Torres Hawken, Loretta Sue Humphrey and Scott Sanderson
Purpose – The purpose of this work is to explore ways in which parents of children with disabilities actively seek to create a place for themselves and their children within…
Abstract
Purpose – The purpose of this work is to explore ways in which parents of children with disabilities actively seek to create a place for themselves and their children within supportive communities of others – despite structural and attitudinal barriers.
Methodology – Semi-structured, interactive interviews were conducted with six mothers and six fathers of older teens and young adults with severe impairments. Interview transcripts were analyzed for themes related to barriers to social participation and strategies used to create and sustain communities of supportive others.
Findings – Results suggest that, while there are indeed many barriers to social participation, these mothers and fathers have successfully utilized a variety of strategies in order to create a sense of community for themselves and their children including: garnering support from family; creating enclaves of “wise” individuals; and active social networking. Findings also suggest that children with disabilities can provide opportunities for parental community involvement in unexpected ways.
Limitations, implications and value – The sample is small and selective and the study used retrospective interviews to examine parental memories. Despite these limitations, the narratives of these parents provide a provocative look at the potential role of personal agency in the community experiences of parents of children with disabilities. The stories told by these parents clearly suggest that it takes concerted effort to construct a village in the face of significant barriers to social participation. Once created, however, that village of supportive others can provide life enhancing support for children with disabilities and their families.
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The purpose of this paper is to inspire business leaders with fresh ideas to create a positive work environment that uplifts and motivates their employees in a manner that…
Abstract
Purpose
The purpose of this paper is to inspire business leaders with fresh ideas to create a positive work environment that uplifts and motivates their employees in a manner that increases job fulfillment and business growth.
Design/methodology/approach
The author’s approach to discovering these solutions include putting to use ideas that she has developed over 25 years of working in the corporate environment and being an entrepreneur, with the desire to create highly positive and productive work environments to realize successful businesses and successful lives for everyone involved.
Findings
There are several simple but powerful things that every manager and business leader can do to promote a highly productive and motivated workforce. Mind and body wellness is a foundation for performance and motivation, with a focus on the mind. If managers and business leaders cultivate an open and encouraging work culture, the positive psychology experienced by employees will help to motivate them in both their professional and personal lives.
Originality/value
The author finds that people rarely understand the impact of mind and body wellness on the success of the individual and the organization overall.
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Emma Elizabeth Curry and Panoraia Andriopoulou
The aim of this study is to explore the dual-experiences of AN recovered service providers. Prognoses for anorexia nervosa (AN) and anorexia nervosa-like (AN-like) presenting…
Abstract
Purpose
The aim of this study is to explore the dual-experiences of AN recovered service providers. Prognoses for anorexia nervosa (AN) and anorexia nervosa-like (AN-like) presenting patients remain poor, and notably, no current treatment approach is reliably successful. Past research into AN has focused on singular experiences, those of either AN patients or those of practitioners providing treatment, but has yet to explore the experiences of recovered AN service users now working as AN service providers.
Design/methodology/approach
In this study, four UK-based female participants shared their dual experiences of treatment for AN or AN-like presentations through individual semi-structured interviews. Data collection and analysis were conducted in accordance with an Interpretative Phenomenological Analysis methodology.
Findings
Analysis revealed four primary themes, including barriers to accessing services; the impact of treating professionals’ approaches; displacement of responsibility for treating AN; and the value of dual-experience of AN.
Research limitations/implications
This study focuses on AN and AN-like presentations and does not address the other eating disorders. Additionally, only female-identifying individuals volunteered their participation. As such, this study is notably lacking the voices of individuals of other genders.
Practical implications
Participant narratives suggest that improvements in the treatment of AN lie in improving professionals’ understanding of – and compassion towards – this patient group to optimise the power of the therapeutic relationship across all AN-treating professions.
Social implications
Participants revealed a pervasive misunderstanding of AN among treating professionals that is hindering patients’ treatment and suggested that lived experience can be an asset in a professional context.
Originality/value
Individuals with dual experiences of AN can provide a unique and reflective insight into experiences of treatment through their combined personal and professional expertise and elucidate the experiences that both helped and hindered their own recovery.
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Stephen Chi-Tsun Huang and Tsui-Ju Huang
The purpose of this paper is to discuss four main research questions which are as follows: how does a consumer turn into a devoted fan? How does a devoted fan react to the…
Abstract
Purpose
The purpose of this paper is to discuss four main research questions which are as follows: how does a consumer turn into a devoted fan? How does a devoted fan react to the expansion of a human brand? What kind of strategies does a devoted fan take when facing challenges encountered by a human brand? And are devoted fans homogeneous, or can they be further divided into different subgroups?
Design/methodology/approach
The basis of grounded theory process is intensive depth interviews with 14 devoted fans of a famous Taiwanese pop singer in a qualitative manner along with content analysis of messages from online fan clubs.
Findings
Using the metaphor of kingdom to parallel the phenomenon of fandom, the research also explicates the importance of initial brand position, and the construction and expansion from the core castle – the core positioning of the human brand – to become a kingdom where devoted fans swear to be loyal to the human brand and cross-buy the derivative products of the latter. Five fan’s subgroup and a theoretical framework are obtained.
Originality/value
The theoretical framework derived in this study explicates how consumers’ initial perceptions of the human brand are formed and reinforced and how they become different kinds of fans which in turn influence the strategies they take in the face of the expansion or withdraw of the human brand.
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The purpose of this paper is to describe how the customer‐service centre at Fairbairn Private Bank (FPB) was transformed by a training initiative that led to a string of awards.
Abstract
Purpose
The purpose of this paper is to describe how the customer‐service centre at Fairbairn Private Bank (FPB) was transformed by a training initiative that led to a string of awards.
Design/methodology/approach
Details the origins of the training initiative, how it was delivered and the training outcomes.
Findings
Reveals that the training has enabled FPB to exceed targets for reducing serious justified complaints, financial errors and account closures. New accounts are being opened at almost twice the rate seen in 1999. A client survey has shown 98 percent of respondents are more than satisfied with the standard of service, and 99 percent with the speed of answering telephones. Client referrals now account for 80 percent of business introductions and new accounts outnumber closures four to one.
Practical implications
Highlights the powerful combination of in‐house expertise and external trainers to design and deliver training in the financial‐services sector.
Originality/value
Emphasizes the importance of bespoke training in an area where no appropriate accreditation was available and the bank had to chart its own progress.
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Tolu O. Oyesanya, Gabrielle Harris Walker, Callan Loflin and Janet Prvu Bettger
The purpose is to explore experiences transitioning home from acute hospital care from perspectives of younger traumatic brain injury (TBI) patients, family caregivers and…
Abstract
Purpose
The purpose is to explore experiences transitioning home from acute hospital care from perspectives of younger traumatic brain injury (TBI) patients, family caregivers and healthcare providers (HCPs).
Design/methodology/approach
The authors conducted 54 qualitative interviews (N = 36: 12 patients, 8 caregivers, 16 HCPs) and analyzed data using conventional content analysis.
Findings
The transition from hospital to home was described as a negotiation, finding a way through these obstacles: (1) preparing for discharge home during acute hospital care; (2) navigating transitions in healthcare and health; (3) addressing recovery concerns, and (4) setting goals to return to normal. Factors influencing the negotiation process included social support, health-related knowledge or training, coping mechanisms, financial stability, and home environment stability.
Originality/value
Younger TBI patients and caregivers have unique needs during the transition home from the hospital. Needed support from HCPs was inconsistently provided. Findings are foundational for integrated care research and practice with TBI.
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Philip Gendall, Janet Hoek, Tracy Pope and Karen Young
The purpose of this paper is to report the results of two experiments designed to examine the effect on consumers of the way in which price discount messages are expressed, or…
Abstract
Purpose
The purpose of this paper is to report the results of two experiments designed to examine the effect on consumers of the way in which price discount messages are expressed, or “framed”.
Design/methodology/approach
Both studies involved stated‐preference choice modelling experiments. The aim of the first experiment was to test the hypothesis that a price reduction framed in dollar terms is more effective for high‐priced items, whereas a price reduction framed as a percent discount is more effective for lower‐priced items. The aim of the second experiment was to determine which of four alternative ways of expressing the same 33 per cent price discount – cents off, percent discount, or one of two volume discounts – is most effective.
Findings
For two “low‐priced” items, potato chips and cola drinks, the framing of a price discount had little or no effect. However, for two ”high‐priced” items, stereos and computers, framing a discount in dollar terms was significantly more effective than expressing it as a percent off discount. For three fast moving consumer goods the most effective framing of the same price discount depended on whether the product concerned was amenable to stockpiling. For tinned spaghetti, which is relatively cheap and easy to store, volume discounting was more attractive than a monetary discount, whereas for bottled water and semi‐soft butter, which are more expensive and bulkier, the opposite was true.
Originality/value
For high‐priced products, it is better to express price discounts as dollars or cents off than as a percentage off; the opposite may be true for low‐priced products, but this is much less certain. However, if using a volume promotion, “buy x get one free” is likely to be more effective than “y for the price of x”.