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Describes the operation of a scheme to appraise teaching quality through classroom observation at Bournemouth University during 1993. Outlines the principles, design and evaluation of the scheme.

The following is an annotated list of materials that discuss the ways in which librarians can provide library users with orientation to facilities and services, and instruct them in library information and computer skills. This is RSR's 11th annual review of this literature, and covers publications from 1984. A few items from 1983 have been included because of their significance, and because they were not available for review last year. Several items were not annotated because the compiler was unable to secure them.

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and computer skills related to information gathering. This is RSR's twelfth annual review of this literature and lists items published in 1985. A few references are not annotated because the compiler could not obtain copies of them for the review.

Uncontrollable movement of people across international borders is one of most pressing contemporary challenge encountered by nation-states. Their response to this challenge is often rooted on a reconceptualisation of (in)security from a state-centric to a non-state-centric one. This has been the case with Australia where insecurity from asylum seekers, or what is referred to as the ‘boat people’, dominating the country's discourse on protecting its borders. Such conceptions are rooted on historical anxieties from ‘foreigners’, resulting in exclusionary policies of ‘White Australia’ to recent assertions of exclusive sovereignty over the refugee intake. In this context, while reviewing government documents, reports and other secondary sources, the chapter examines Australia's policy towards asylum seekers domestically as well as at the regional level, while placing them within the broader debate between deterrence and human rights. The chapter is significant as it provides an important case study of the inherent contradictions that come into light in a nation-state's response towards refugees on the one hand and undocumented arrivals, in this case, the ‘boat people’ on the other. This chapter provides analytical support to the primary assertion that while Australia has been an active international player regarding refugee issues, there is bipartisan exclusivity and hard-handedness towards asylum seekers.

In a celebrated article, published in 1990, McSean and Law described CD‐ROM as a ‘transient technology’. This paper provides a starting point for a general discussion on the future role of CD‐ROMs in libraries. An examination of the CD‐ROM market and the range of applications available highlights the popularity of the medium. Technical limitations remain, however, and in some subject areas the lack of currency of the data is a significant drawback. Alternative sources of electronic information, including online, tape leasing, BIDS and storage on hard disc, are explored. Although these alternatives are superior to CD‐ROM in some respects, the latter has a promising future particularly for small full‐text applications, multimedia, and small specialised databases. CD‐ROM should be seen, in general terms, as a replacement for printed material rather than a competitor to other forms of electronic information.

Over the past several decades, there has been a growth in nonstandard professional work. One area where this can be seen is the academy, where tenure-track positions are being replaced by non-tenure-track (NTT) positions such as adjuncts and lecturers. Studies of nonstandard professional workers have found significant variation in job satisfaction, and this is also true for NTT faculty. Why is job satisfaction among NTT faculty so variable, and how can we understand it? Drawing on in-depth interviews with one hundred NTT faculty at two large public research universities, the author argues that NTT faculty vary in two important ways: the role of the income from their NTT job in their family and their pathway to the NTT position. The author develops a typology of NTT faculty based on these two dimensions and argues that these two dimensions intersect in important ways that affect the job satisfaction and job experiences of NTT faculty. The only group of NTT faculty that experiences high job satisfaction are those who prefer a NTT position over a tenure-track one, and who do not rely on the income from this job as the primary source of income for their family. This research has implications for understanding the job satisfaction of other nonstandard professional workers, who may vary in similar ways.

Society’s relations to animals pose possible blind spots in sociological theory that may be revealed and illuminated by studying systems of human‐animal interaction. By investigating whether and how animals enter into key processes that shape self and society we may determine the ways in which animals might be included in the core subject matter of sociology. An earlier discussion of the role of animals in sociology initiated by Weber is reviewed. Issues that debate raised about the extent of linguistically‐mediated human‐animal intersubjectivity are updated. It is in principle difficult to rule out animal languages, and some animals have acquired human language. But sociology may follow a more fecund empirical route by examining successful human‐animal performances produced by enduring interspecies relationships. Following this route, this paper specifically argues that the human self should be seen to take root in the available mixed species community. To show this, the work of G.H. Mead is revisited and corrected in light of recent work on early human development, and conceptual analyses of language, the body, and the self. The formation of the self is not dependent on only linguistic exchanges; a nonverbal nonhuman other can contribute to the self‐reflective sense of being a human self. Based on this reasoning, examples of studies of humans with wild and domestic animals illustrate the potential for a human‐animal sociology.

Leadership initiates cultural shifts before managers and their employees embrace them. Cultural transformation depends upon leaders, managers, and employees recognizing the fundamental impact of their decisions and actions on one another. This chapter explores the intersection of emotional intelligence (EI) and trauma-informed care (TIC) as experiential approaches for fostering healing and transforming organizational dynamics within academic libraries. By drawing insights from recent literature, the chapter offers practical strategies to enhance leaders' and managers' interactions with employees while cultivating a trauma-informed library workforce rooted in compassion and civility. For administrators, EI promotes leadership with the heart and mind, thus cultivating emotional and intellectual engagement, while promoting self-awareness and understanding employee needs. Likewise, TIC enables the realization, recognition, and response to trauma while resisting retraumatization. By employing EI and TIC methodologies, administrators can foster a workplace culture that emphasizes authenticity, allowing every individual to feel acknowledged and valued. Nevertheless, the inherent challenges of the library sector, characterized by volatility, uncertainty, complexity, and ambiguity (VUCA), hinder the development of positive manager–employee dynamics. Furthermore, the exclusion of employees from decision-making processes during top-down changes intensifies feelings of grief, resistance, mistrust, reduced psychological safety, and increased workplace stress and trauma. Effective communication and consensus are vital; however, they need to be enriched with empathy, patience, tolerance, and perseverance. The chapter concludes with actionable recommendations that promote mutual respect and civility.