Robert W. Zmud, James P. Sampson, Robert C. Reardon, Janet G. Lenz and Terry Anthony Byrd
Theoretical constructs serve important roles in facilitating informationand knowledge flows among, between and within information systemsresearchers and practitioners. In order…
Abstract
Theoretical constructs serve important roles in facilitating information and knowledge flows among, between and within information systems researchers and practitioners. In order for the benefits of constructs to be fully exploited, they must be appropriately applied and operationalized. Describes a controlled field study, examining users′ satisfaction with a decision support system, undertaken to point out the dangers of misapplying constructs and their measurement scales. Particular consideration is given to the risks associated with the use of general instruments in situations where more narrowly focused and context‐specific instruments are preferred.
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Jessica Lütgens and Yağmur Mengilli
This chapter provides a critical analysis of a case study of a self-managed informal collective and leftist house project in Germany, the Political Cultural Centre (PCC), drawing…
Abstract
This chapter provides a critical analysis of a case study of a self-managed informal collective and leftist house project in Germany, the Political Cultural Centre (PCC), drawing on observations, group discussions and biographical interviews conducted between June and December 2016. Formed in 2015 by a group of art students and left-wing activists as an alternative space housed in an old building, the PCC consisted of about 30 young people, ranging in age from 18 to 40 years of age, with the majority between 20 and 25 years at the time of our research. This chapter analyses the group’s experiences of alternative-space life through the lens of (counter)politics, focusing on how these young people dealt with the challenges of self-performative contradictions through practices of coping. In so doing, this chapter reflects on the complexities that arise from the (counter-)hegemonic idea of the centre as a political project and reconstructs the power relations and the temporality of doing counter-hegemonic politics within a capitalist society. Based on this analysis, the chapter compares the PCC experience with case studies of other social movements, specifically the Manchester-based young feminists and socialists (Chapters 5 and 6, respectively).
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Andy Hargreaves and Michael Fullan
This article revisits three classic findings from Dan Lortie's 1975 book Schoolteacher, in the context of the coronavirus pandemic and its possible aftermaths. These findings are…
Abstract
Purpose
This article revisits three classic findings from Dan Lortie's 1975 book Schoolteacher, in the context of the coronavirus pandemic and its possible aftermaths. These findings are that teachers and others base their ideas about teaching on the long apprenticeship of observation as students; they derive their satisfaction from the psychic rewards of teaching – the emotional satisfaction and feedback that teachers got from students; and they work in conservative cultures of individualism.
Design/methodology/approach
The article appraises Lortie's foundational text in relation to contemporary public domain surveys and op-ed articles about the impact of the pandemic on teaching and learning.
Findings
COVID-19 created conditions that undermined traditional psychic rewards, weakened the tenuous student–teacher relationship as more students found schooling less engaging, began to give parents distorted observations of teaching online and made teacher collaboration more difficult.
Research limitations/implications
Due to the current nature of the pandemic and the shortage of just-in-time original data, the research relies on rapid responses and op-ed perceptions rather than on an established body of literature and database.
Practical implications
The postpandemic agenda holds out three ways to modernize Lortie's agenda in ways that advance the presence and impact of professional capital. These ways comprise new psychic rewards for students and not just teachers, a more open professionalism that is actively inclusive of parents and collaborative professionalism that has greater strength and depth.
Social implications
Educational reform in the postpandemic age must be transformational and not seek to return to normal.
Originality/value
The paper gives new meaning to Lortie's original ideas on COVID-19 circumstances
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In a world in which “England's green and pleasant land” sets the standard for garden excellence, gardeners in much of the United States will struggle in vain to adapt the British…
Abstract
In a world in which “England's green and pleasant land” sets the standard for garden excellence, gardeners in much of the United States will struggle in vain to adapt the British style to their own volatile climates. American regional gardening literature offers a new vision to help gardeners throughout the United States select plants suited to their climates (especially native plants) and use techniques to prevent losses to cold, heat, humidity, or drought. The resulting gardens may not always resemble the traditional English her baceous border, but their beauty and vigor will enhance the often monotonous American suburban landscape.
Janet Siantz Tyler and Ronald C. Savage
Educators are faced with a number of unique challenges when programming for students with TBI. Issues of widespread lack of recognition of TBI among educators and differing…
Abstract
Educators are faced with a number of unique challenges when programming for students with TBI. Issues of widespread lack of recognition of TBI among educators and differing medical and educational classification systems complicate identification of this population of students. Once students are properly identified, the challenge of developing appropriate programs for individual students with TBI is compounded by the lack of research based instructional and behavioral intervention strategies designed specifically for this student population. However, despite these challenges, effective educational programs can be developed for students with TBI if educators recognize the features that distinguish this population of students from other disability groups, address the functional needs of individual students, and adhere to specialized planning procedures. An understanding of the influence of age at time of injury and typical patterns of functioning following TBI provides educators with requisite information with which to begin planning. Identification of specific needs of individual students coupled with the selection of effective teaching strategies to meet such needs enables educators to design effective intervention plans. Additionally, observance of specialized procedures, such as early and ongoing collaborative planning between health care and school systems, frequent IEP reviews, and extensive transition planning, as well as adequate teacher training further ensures the educational success of students with TBI.
Solimun Solimun and Adji Achmad Rinaldo Fernandes
The purpose of this paper is to investigate the mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix…
Abstract
Purpose
The purpose of this paper is to investigate the mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty, in a study in Telkomsel-Indonesia. The product used in this research will take the telecommunication service product categories with a number of products available in the market. In this research, the telecommunication service products of Telkomsel with various features as the research objects were studied.
Design/methodology/approach
The population of this research is Telkomsel customers who use the products of Halo, As and Simpati, domiciled in Malang, 2016. Since it was impossible to get the exact number of customers, the population in this study is infinite. The study had a sample size of 200 respondents. This research uses the structural equation modeling (SEM) analysis techniques along with AMOS methods.
Findings
The quality of service, service orientation, and strategy marketing mix applied by the company are not all variables can directly affect customer loyalty, but must first going through satisfaction. Which means that companies must first need to understand what the customer needs through variable service quality, service orientation, and marketing mix strategy so that the customers feel loyal when the level of satisfaction is resolved. The service quality provided by the telecommunications industry needs to be improved in order to improve customer satisfaction and loyalty of telecommunications services, especially for Telkomsel in Malang.
Originality/value
Originality for this paper shows: mediation effect (using the Sobel test) customer satisfaction on the effect of service quality, service orientation and marketing mix strategy to customer loyalty; location of the study (no previous research for this relationship): telecommunication services in Malang, Indonesia.