Search results

1 – 5 of 5
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 3 April 2007

Jane Kinkus

131

Abstract

Details

Reference Reviews, vol. 21 no. 3
Type: Research Article
ISSN: 0950-4125

Keywords

Access Restricted. View access options
Article
Publication date: 3 May 2011

Jane Kinkus Yatcilla

114

Abstract

Details

Reference Reviews, vol. 25 no. 4
Type: Research Article
ISSN: 0950-4125

Keywords

Access Restricted. View access options
Article
Publication date: 4 May 2010

Jane Kinkus Yatcilla

342

Abstract

Details

Reference Reviews, vol. 24 no. 4
Type: Research Article
ISSN: 0950-4125

Keywords

Access Restricted. View access options
Article
Publication date: 12 June 2009

Jane Kinkus

388

Abstract

Details

Reference Reviews, vol. 23 no. 5
Type: Research Article
ISSN: 0950-4125

Keywords

Access Restricted. View access options
Article
Publication date: 1 April 2006

Matthew Bejune and Jane Kinkus

This paper presents a method of data collection and analysis to inform decisions about when to offer human‐mediated library services.

1728

Abstract

Purpose

This paper presents a method of data collection and analysis to inform decisions about when to offer human‐mediated library services.

Design/methodology approach

The methodology was synthesized from several examples in the literature of metrics collection and evaluation

Findings

Analysis of several sets of data collected from various online resources and services revealed clear patterns of online activity within Purdue University Libraries, which informed a recommendation for expansion of chat reference service hours and then a second expansion of hours based on the results of the first expansion.

Research limitations/implication

The results of this study offer validation for the usefulness of the methodology presented, but further applications of the methodology with other human‐mediated services need to be undertaken.

Practical implications

The basic methodology can easily be tailored to the specific needs of an institution.

Originality/value

Supports with empirical evidence the techniques recommended by others for collecting and analyzing data pertaining to in‐person and online use of library resources and services.

Details

Reference Services Review, vol. 34 no. 2
Type: Research Article
ISSN: 0090-7324

Keywords

1 – 5 of 5
Per page
102050