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This study aims to provide a meaningful comparison of airports’ performance and better understand the differences observed in the analysed airport performance by presenting a model to analyse the relationship between operational and financial performance and airport characteristics.

This study uses a quantitative analysis approach. The Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and entropy weight were utilised to analyse 17 airports in three Airports Council International regions: Asia, Europe and North America. Through operational and financial factors, these sample airports identified the most efficiently operated airports from 2016 to 2019.

Overall, Asian airports were superior in operational and financial efficiency. Unlike operating performance, the sample airport’s financial and total performance results show a similar trend. There were no noticeable changes in operational factors. Therefore, differences in financial variables for each airport may affect the total performance.

This study provides insightful implications for airport policymakers to establish a standardised information disclosure foundation for consistent analysis and encourage airports to provide this information.

The adoption of Earnings Before Interest, Taxes, Depreciation, and Amortisation (EBITDA) to debt ratio and EBITDA per passenger, which had previously been underutilised in the previous study as financial factors, demonstrated differences between airports for airport stakeholders. In addition, the study presented a model that facilitates producing more intuitive results using TOPSIS, which was relatively underutilised compared to other methodologies such as date envelopment analysis.

The purpose of this paper is to study the consideration of uncertainty from analysis modules for aircraft conceptual design by implementing uncertainty-based design optimization methods. Reliability-Based Design Optimization (RBDO), Possibility-Based Design Optimization (PBDO) and Robust Design Optimization (RDO) methods were developed to handle uncertainties of design optimization. The RBDO method is found suitable for uncertain parameters when sufficient information is available. On the other hand, the PBDO method is proposed when uncertain parameters have insufficient information. The RDO method can apply to both cases. The RBDO, PBDO and RDO methods were considered with the Multidisciplinary Design Optimization (MDO) method to generate conservative design results when low fidelity analysis tools are used.

Methods combining MDO with RBDO, PBDO and RDO were developed and have been applied to a numerical analysis and an aircraft conceptual design. This research evaluates and compares the characteristics of each method in both cases.

The RBDO result can be improved when the amount of data concerning uncertain parameters is increased. Conversely, increasing information regarding uncertain parameters does not improve the PBDO result. The PBDO provides a conservative result when less information about uncertain parameters is available.

The formulation of RDO is more complex than other methods. If the uncertainty information is increased in aircraft conceptual design case, the accuracy of RBDO will be enhanced.

This research increases the probability of a feasible design when it considers the uncertainty. This result gives more practical optimization results on a conceptual design level for fabrication.

It is RBDO, PBDO and RDO methods combined with MDO that satisfy the target probability when the uncertainties of low fidelity analysis models are considered.

The purpose of this paper is to compare customer experience (CE) between digital and traditional South Korean bank users and its relationship with customer satisfaction (CS).

A survey of bank customers was conducted, and an ANOVA test was performed to compare the means of CS between digital and traditional bank (TB) users as well as four dimensions of CE, such as usefulness, convenience, employee-customer engagement (ECE) and security. The ordinal regression analysis was also performed to test the moderation effect of digital bank (DB) use on the relationship between CE and satisfaction.

The means of usefulness were higher among DB users than TB users. By contrast, ECE and security means were lower for digital than TB users. The ordinal regression analysis indicated that DB use had a moderating effect on the relationship between convenience and CS and the relationship between ECE and CS. DB use encouraged increased positive relationships between convenience and CS, and moderated the relationship between ECE and CS in a negative direction.

ECE and security for DBs is weak. Therefore, bank executives need to improve these areas through real-time customer services and adding authentication procedures.

Unlike previous studies, this study proposed a model that reveals differences in CE between traditional and DB users. It explored the effects of CE on CS to contribute to the continued development of South Korean DBs.

This study aims to examine how employees' perceptions of organizational actions, such as corporate social responsibility (CSR), affect their compassionate acts in organizations through employee perceptions of organizational justice and affective organizational commitment.

The employees from 87 firms in South Korea were surveyed using a self-administered instrument for data collection. Out of 400 questionnaires, a total of 253 usable questionnaires were obtained after list-wise deletion, for a 63.3 percent response rate. The firms belong to a variety of industries (banking and financial services, manufacturing, hospitals, education, etc.).

The results indicate that employees' perceptions of CSR positively relate to compassion at work through organizational justice perceptions (i.e. perceptions of distributive justice, procedural justice, and interactional justice), and affective organizational commitment, in a sequential manner, in addition to their direct effects on compassion at work.

This study sheds new light on both the compassion and the CSR literature due to its attempt to bridge the macro concept of CSR with micro research in compassion. This is, apparently, one of the first pieces of research in the management literature to specifically address compassion as a consequence of employees' CSR perception.

Rotor performance analysis and design are complex due to the wide variation in flow characteristics. Design tools that can rapidly and accurately compute aerofoil data are needed for rotorcraft design and analysis purposes. The purpose of this paper is to describe a process which has been developed that effectively automates the generation of two‐dimensional (2D) aerofoil characteristics tables.

The process associates a number of commercial software packages and in‐house codes that employ diverse methodologies, including the Navier‐Stokes equation‐solving method, the high‐order panel method and Euler equations solved with the fully coupled viscous‐inviscid interaction (VII) method. The paper describes the development of a general automated generation method that extends from aerofoil shape generation to aerofoil characteristic analysis. The generated data are stored in C81 aerofoil characteristics tables for use in comprehensive rotorcraft analysis codes and rotor blade design. In addition, the methodology could be easily applied for fixed‐wing analysis and design, especially for transonic aircraft.

The method is demonstrated to achieve aerofoil characteristics quickly and accurately in automated process. Calculations for the SC1095 aerofoil section are presented and compared with existing experimental C81 data and previous studies.

The development of C81 tables is of interest to industry as they seek to update their airfoil tables as new designs. Automated processes to achieve this are helpful and applicable.

The paper presents an effective automated process to generate aerofoil characteristics tables quickly, and accurately.

The purpose of this research is to develop an integrated model for composite rotor blade manufacturing cost estimates at the conceptual design stage. The integrated model seeks to provide a rapid and dynamic feedback based on evaluating the manufacturing cost estimate for a new product design at the conceptual design stage. This paper describes the automated estimating process for design to manufacturing cost of composite rotor blade.

An integrated approach is implemented for evaluating the manufacturing cost estimates. The paper develops each module of the computer‐aided parametric model generation, time estimation models for composite manufacturing processes and decision support system. Finally, process flow data integration is done for all the modules. An example for a complicated geometric rotor blade is shown in this research paper. The results are compared in different design parameters and discussed.

The data integration for this approach was built by using ModelCenter^® software. It is easier and more robust to apply than the other proposed methods. The selection of design, material and manufacturing parameters is achieved by integrated model within a short period of time.

This paper provides an integrated concurrent approach for manufacturing cost evaluation of composite rotor blade. Manufacturing factors could be considered at the early stage of product development phase.

This paper suggests an effective and efficient way of evaluating the manufacturing cost at the conceptual stage of the design process. The concurrent engineering and integrated product process development approaches were addressed.

The purpose of this paper is to develop an integrated rotorcraft design and virtual manufacturing framework. The framework consists of two major sub‐frameworks which are e‐design and virtual manufacturing frameworks. This paper aims to describe the process of generating a specific framework for helicopter design and manufacturing in general, and a method for main rotor blade design.

The e‐design process integrates a pre‐conceptual, conceptual and preliminary design phases and includes many high accuracy physics‐based analysis tools and in‐house codes. The development of analysis programs and integration of flow data are discussed under the e‐design process. The virtual manufacturing process discusses physical three‐dimensional (3D) prototypes using rapid prototyping, virtual process simulation model development using Delmia Quest, virtual machine tool simulation and process‐based cost model. Vehicle geometry is modelled parametrically in computer‐aided 3D interactive application (CATIA) V5 to enable integration between the e‐design and virtual manufacturing processes, and then saved in Enovia SmartTeam which is commercial software for product data management (PDM). Data saved in Enovia SmartTeam are used as a database for the virtual manufacturing process.

The integration framework was constructed by using Model Center software. A multi‐disciplinary design optimization loop for rotor blade considering manufacturing factors is discussed to demonstrate the robustness and efficiency of the framework.

The manufacturing (practical factors) could be considered at an early stage of the rotor blades design.

The gap between theoretical (engineering design: aerodynamic, structural, dynamic, design, etc.) and practical aspects (manufacturing) is bridged through integrated product/process development framework. The modern concurrent engineering approach is addressed for helicopter rotor blade design throughout the case study.