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This paper aims to address the methodological and conceptual challenges arising from the use of activity theory as a theoretical framework in empirical studies of work.

To grasp the relationship between situated action and activity development, the authors build upon the concept of perspective and suggest that perspectives are grounded on salient configurations, which are both emergent in situ and collectively elaborated cultural resources. Empirical evidence for these theoretical considerations is provided through a two-year ethnographic study of the organizational change and collective activity at an inbound call centre for a number of mutual health insurance companies. This research used several data collection techniques such as ethnographic observation, video recordings and interviews.

The presented results highlight that seemingly unskilled routine practices such as opening and sorting the mail rely upon a complex set of informational resources that only have “value” and meaning in a broader relational context, that of the activity.

The originality of this paper is the use of salient configurations as a basis for the operationalization of the notion of perspective and open new avenues of thought (and action) on situated work practices as embedded within activities.

This paper aims to focus on activity-based workplaces, which offer a diversity of typologies and configurations which, instead of being attributed to users, are shared according to the needs of their activities. Indeed, this paper questions the way these activity-based workplaces configure the ways in which individuals and collectives carry out their activity.

To do so, this paper established a two-phase methodology. Three days of observation amid three different units evolving in activity-based workplaces have helped us to identify the uses that emerged from these spatial typologies. Then, a set of two interviews with eight participants have been conducted based on the four dimensions of the situated acceptance model (Bobillier Chaumon, 2013) and on picture elicitation.

The results allow us to understand how activity-based workspaces can be considered as artefacts for the activity that needs to be appropriated to allow the worker to realise his activity.

The results provide an overview of the social and psychological consequences of activity-based workspaces on workers, their work collective and their activity. Thus, the conclusions can be mobilised in activity-based real estate projects, for example, during the design stage.

This research conducted with a situated approach based upon the study of the development of the activity proposes a change from the usual managerial approach about these activity-based workplaces, which prescribe an ideal way of working within the workplace.