Alireza Ardalan, Jack Hammesfahr and James Pope
Defines the significant role of the repair facility in customersatisfaction. Defines elements of the repair cost and discussesalternative repair strategies. Illustrates the…
Abstract
Defines the significant role of the repair facility in customer satisfaction. Defines elements of the repair cost and discusses alternative repair strategies. Illustrates the relationship between repair strategies and total cost of repair and determines the strategy that provides the highest repair quality at a minimum total cost. Provides guidelines for implementing the optimal strategy.
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R.D. Jack Hammesfahr, James A. Pope and Alireza Ardalan
Capacity is generally considered only in one sense – toprovide the means for producing a product or service. Defines capacityas serving two functions – to provide the means for…
Abstract
Capacity is generally considered only in one sense – to provide the means for producing a product or service. Defines capacity as serving two functions – to provide the means for producing a long‐run, stable level of a good or service, and to provide the means to adapt to fluctuations in demand over the short run and intermediate runs. Given this definition, develops the implications for strategic capacity planning and offers a model for firms to carry out this planning. Presents examples of where this model has been followed and discusses the implications.