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The topic of user profiling appears to be neglected in the records management literature although there is more on profiling in other fields, especially in education. An efficient and effective records management system is one which meets the needs of its users and therefore the techniques of user profiling would seem highly relevant to the records manager. In this article the author investigates what is meant by a profile of users of a Records Management System (RMS) and explains why and when it is needed. Drawing on general experience of local government and particular experience gained in undertaking a user survey as part of a computer security audit throughout Gateshead MBC, she goes on to explore how such a profile could be produced, using Tynedale DC Planning Department as an example.