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Purpose: The development of service automation continues to underpin the travel, tourism and hospitality sectors providing benefits for both customers and service companies. The purpose of this chapter is to showcase the practice of self-service technology (SST) usage in the contemporary tourism and hospitality sectors and present a conceptual framework of customer SST adoption.

Design/Methodology/Approach: This chapter offers an examination of theory, research and practice in relation to SST usage in tourism, highlighting the benefits and drawbacks arising for both customers and service providers. Since the benefits are achieved only if SSTs gain effective adoption with customers, this chapter focuses on concepts underpinning the study of customer SST adoption. Drawing on SST adoption factors and SST customer roles, a conceptual framework of SST adoption is discussed.

Findings/Practical Implications: This chapter examines the principles and practice underpinning the usage of self-service technologies in the travel, tourism and hospitality sectors, with specific reference to customer SST roles in co-creation. The customer SST roles provide a more detailed and nuanced picture of the customer perspective on SST usage. These nuanced roles are captured in a conceptual framework which seeks to further refine the understanding of customer SST adoption.

Research Implications & Originality/Value: The framework provides a useful foundation for further research with a focus on customer empowerment in SSTs. The future development of service automation will require a balance between the delivery of a personalised and smarter customer experience and technology applications that are unobtrusive and which do not pose any ethical or privacy concerns.

This chapter focuses on the care of our “common home,” emphasizes the complexity of the crisis, and suggests the path to overcome it through renewed environmental, economic, anthropological, and social ecology. Starting from the premise of the Encyclical Letter Laudato Sì (Pope Francis, 2015), the chapter discusses the role of leadership models based on virtues and moral constructs to promote a new business culture. Which leadership models and which business models are necessary to guide companies toward the integral development?

After a review of the Encyclical Letter, the chapter traces the theoretical framework of leadership theories connected with the emergence of a sustainability-oriented business model. The empirical analysis explores three cases of exemplary Italian companies which show how entrepreneurs can promote cultural reorientation, can help others to unlearn the bad habits of “turbo-capitalism,” and place value on humanity, relationships, and the love of the place in which they do business.

This chapter contributes to the development of leadership approaches and models incorporating the orientation toward the common good. Accordingly, it highlights the “roots” of entrepreneurial and managerial behavior which appear to inspire a profound rethinking of business conduct. From the business examples analyzed, the chapter shows models that make integral development possible.

How do citizens who live in municipalities that are in ‘news deserts’ find out about what is happening where they live? Developed in the United States and investigated in Brazil and the United Kingdom, the concept of ‘news deserts’ has aroused the curiosity of scholars and agents involved in the development of public policies in Europe, with the mapping of such areas being the target of a European Commission Call for Proposals to support local media in news-poor communities. The phenomenon of news deserts results from a systemic and wide-ranging crisis that journalism as a whole is facing, with profound effects on the local media. A ‘news desert’ is defined as a community without a local newspaper and also a community whose inhabitants face significantly reduced access to news that feeds the foundation of local democracy. One of the first mappings carried out in Europe, the News Deserts Europe 2022: Portugal Report, revealed that 25.3% of Portugal's municipalities did not have media outlets based in the municipality about which they produced contents, a phenomenon linked to more isolated communities with lower economic activity and smaller. But people somehow obtain information in these news deserts. Studies show that much of the local information in those regions is accessed through social media, such as Facebook pages and groups, which can be sources of disinformation and manipulation. When there is no media covering local affairs, communities are left without a point of reference.

The purpose of this paper is to investigate the effect of laundering on the drape, shear, and bending properties of bottom weight fabrics.

Six bottom‐weight 100 percent cotton fabrics were included. Collier's Drape Tester was utilized to obtain drape values. Bending and shear values were measured on the KES‐F Shear Tester and the Pure Bending Tester. Three laundering cycles (unlaundered, one and five home launderings) following AATCC methods were explored.

Laundry cycle did not have a significant effect on fabric drape, shear or bending properties. However, drape values increased overall, while shear and bending modulus and hysteresis decreased, resulting in a more drapable, pliable fabric after five laundry cycles.

Future research examining a wider variety of fabrics and conducting a greater number of laundry cycles to approximate an average yearly number of laundry cycles is recommended. An expansion of this preliminary study should give more conclusive evidence of the trends observed.

Objective measurement of drape and fabric mechanical properties related to drape after laundry treatments would assist the apparel manufacturer in developing laundry recommendations based on the fabric's performance and in selecting fabrics which maintain their drape characteristics, mechanical properties, and dimensional stability with use. Higher quality garments with increased consumer satisfaction would result.

This study examines the effects of a firm’s corporate social responsibility (CSR) initiative on its employees’ organizational attachment and intent to leave. We propose that employees’ perceived authenticity of their firm’s CSR activity mediates the effects of a firm’s CSR initiative on employees’ attachment to the firm and intent to leave. We also hypothesize that employees understand the authenticity of their firm’s CSR initiative based on internal and external attribution mechanisms. We propose that internal attribution enhances authenticity, while external attribution reduces it.

We surveyed a sample of 450 employees from 38 Korean companies that were included in the 2009 Dow Jones Sustainability Index Korea (DJSI Korea). To test the theoretical model, we employed a linear structural equation modeling which allows the causal estimation of theoretical constructs after taking into account their measurement errors.

As predicted, internal attribution significantly increases employees’ perceptions of their firm’s CSR authenticity, whereas external attribution significantly reduces such perceptions. Employees’ perceptions of authenticity, in turn, increase their affective attachment and decrease their intent to leave. In addition, the effects of the two attribution mechanisms on organizational attachment and intent to leave were mediated by employees’ perceptions on authenticity.

Research on authenticity has been case studies or narrative ones. This is one of the first studies investigating the role of authentic management empirically.

We demonstrate that a firm’s CSR initiative is a double-edged sword. When employees perceive inauthenticity of their firm’s CSR initiative, the CSR initiative could be detrimental to employees’ attachment to the firm. This study calls attention to the importance of authentic management of CSR.

Informational transparency through social network services become the foundational reality to the contemporary management. To maintain competitive edge in this changing world, every stakeholder of a firm including managers, employees, customers, shareholders, government, and communities should collaborate and help each other live the principle of authenticity.

While corporate social responsibility (CSR) has been gaining support for the role it plays in employee outcomes, such as organizational identification (OID), the view of CSR from a social identity perspective is underdeveloped. This conceptual chapter explores the role of social identity processes grounded in organizational justice to develop a model of CSR attributions and the moderating role these attributions play in organizational member outcomes. CSR is understood as the relational processes happening with stakeholders, and these relationships engage specific organizational identity orientations. The social identity process flows from there, resulting in CSR attributions including strategic, relational, and virtuous. Using social identity, organizational identity, and organizational justice, this chapter makes two specific contributions: a CSR attribution typology grounded in organizational justice and the moderating impact of these attributions between activated justice dimensions and resulting organizational member outcomes.

This paper introduces a new way of classifying clothing fabrics objectively. Representative apparel fabrics were collected and measured by the Kawabata Evaluation System for Fabrics (KES‐FB). The disjoint clustering method was used to divide fabrics into four clusters, each representing particular fabric performance and end‐use characteristics. These classified clusters were further analyzed applying the method of principal‐component analysis to acquire factor patterns that indicate the most important fabric properties for characterizing different fabric end‐use. Extracted information from the instrumentally obtained data in terms of fabric physical properties is useful to fabric and garment producers, apparel designers, and consumers in specifying and categorizing fabric products, in insuring proper fabric use, and in controlling fabric purchase.

To provide researchers with the details of developments in instruments to measure fabric drape and review the literature related to fabric drape.Design/methodology/approach – In recent years, there has been a renewed interest in investigating the aesthetic behavior of fabrics due to the developments in objective evaluation techniques. To understand drape behavior, it is essential to know how drape is measured quantitatively. This paper reviews research related to drape characteristics of fabrics, two‐dimensional instruments and analysis of drape by measuring stiffness, three‐dimensional instruments developed to measure drape, fabric mechanical properties and their influence on drape measurement, and the latest developments in the field including image analysis, the dynamic drape tester and other related research.Findings – Many instruments for measuring drape have been developed including the earliest that assessed stiffness of fabrics, later versions of drape meters and recent innovative instruments for capturing complex drape information. Even though extensive detail for simple geometric forms such as circles and squares can be provided by the newest methods, measurement of the drape characteristics of complex forms needs the consideration of researchers to extend the work on drape measurement to garments. It was also noted that there are some contradictory conclusions regarding the properties influencing fabric drape.Originality/value – This paper is offered as a concise reference for individuals beginning research in the area of fabric drape.