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Article
Publication date: 1 June 1992

J.G.A. Rijnierse

Explains what makes a good manager in the words of the managingdirector of the largest catering firm in The Netherlands and leader in afast growing market. In 1991 Van Hecke…

4721

Abstract

Explains what makes a good manager in the words of the managing director of the largest catering firm in The Netherlands and leader in a fast growing market. In 1991 Van Hecke served 250,000 meals a day at 750 different staff restaurants. Since catering is people′s business and management centres on people, good leadership is essential for Van Hecke – it implies an open mind, charisma, natural authority, dominance and vision. Within Van Hecke, leadership is not only a skill, but an attitude. Conclusion: it is a matter of character.

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International Journal of Service Industry Management, vol. 3 no. 2
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 June 2002

Barrie O. Pettman and Richard Dobbins

This issue is a selected bibliography covering the subject of leadership.

29784

Abstract

This issue is a selected bibliography covering the subject of leadership.

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Equal Opportunities International, vol. 21 no. 4/5/6
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 October 1992

The Great Benchmarking Scam? Time was, in management circles, that the term “benchmarking” would induce none‐too‐disguised yawns in recognition of it “being something to do with…

744

Abstract

The Great Benchmarking Scam? Time was, in management circles, that the term “benchmarking” would induce none‐too‐disguised yawns in recognition of it “being something to do with computers or job evaluation”. Not today; those yawns have been replaced with the excited management‐blabber of a new fad. You can benchmark anything these days; I encountered recently a guide to benchmarking employee attitudes.

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Marketing Intelligence & Planning, vol. 10 no. 10
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 1 June 1993

THE VALUE OF ABSTRACTS AND THEIR USE ‐ Being in possession of the “right” information is vital in maintaining competitiveness in the modern business age. There is a mass of…

334

Abstract

THE VALUE OF ABSTRACTS AND THEIR USE ‐ Being in possession of the “right” information is vital in maintaining competitiveness in the modern business age. There is a mass of information “out there” in the environment, so coping with it, managing it effectively, and selecting from it that which is useful, would appear to be the key to success.

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Women in Management Review, vol. 8 no. 6
Type: Research Article
ISSN: 0964-9425

Available. Open Access. Open Access
Article
Publication date: 11 July 2022

José Alberto Castañeda García, Juan Miguel Rey Pino, Zakaria Elkhwesky and Islam Elbayoumi Salem

The purpose of this study is to identify the core responsible leadership (RL) practices that are most relevant to small- and medium-sized enterprises (SME) restaurants…

5570

Abstract

Purpose

The purpose of this study is to identify the core responsible leadership (RL) practices that are most relevant to small- and medium-sized enterprises (SME) restaurants. Furthermore, the authors adapt scales to measure these practices and conduct a pilot study to evaluate their impact on business performance in such establishments.

Design/methodology/approach

Exploratory sequential mixed methods are used to fulfill the research aims. In the first phase, a set of definitions and practices associated with RL are derived from a systematic literature review. Second, a projective method of data collection is applied, involving a panel of 16 experts. Third, a fuzzy cognitive map is developed, which captures the responses of 40 owners or general managers of SME restaurants.

Findings

Twenty-five practices are identified from the systematic literature review. The results show the five leadership practices that match the order of importance assigned by the experts: societal orientation, ethics, stakeholder involvement, power-sharing and environmental orientation. The relevance of those five practices is validated to explain SME restaurants’ financial performance and innovation performance.

Practical implications

Innovation is the key to advancing business sustainability and resilience, and the results identify the specific RL practices that enable improvements to be made in innovation performance among SME restaurants.

Originality/value

This paper identifies the RL practices that are particularly relevant to the tourism field (specifically, the restaurant industry), offers measurement scales for those practices and provides empirical evidence of the relationship between these RL practices and business performance in SME restaurants.

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International Journal of Contemporary Hospitality Management, vol. 35 no. 2
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 December 1995

Sarah Ridley

Identifies hospitality and tourism themes that have been followedin the International Journal of Service Industry Management andService Industries Journal between 1989 and 1994…

3961

Abstract

Identifies hospitality and tourism themes that have been followed in the International Journal of Service Industry Management and Service Industries Journal between 1989 and 1994. Highlights points of interest. The themes come under the headings of: structure of the tourism industry; quality; consumer orientation; employees; and strategic options, and follow the managerial practices that organizations are concerned with in order to gain competitive advantage.

Details

International Journal of Contemporary Hospitality Management, vol. 7 no. 7
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 September 2006

Jelke Nijboer

The purpose of this research is to show how librarians today need to be cultural entrepreneurs in order to create and maintain thriving libraries in the Internet age.

2160

Abstract

Purpose

The purpose of this research is to show how librarians today need to be cultural entrepreneurs in order to create and maintain thriving libraries in the Internet age.

Design/methodology/approach

The “creative class” theory developed by Richard Florida (2002) has been widely and rapidly embraced by many policy makers around the world.

Findings

Cultural entrepreneurship in libraries is in line with a new and dominant trend seen in many countries in which cities promote themselves as centres of creativity. It is creativity, not the traditional values of trading in goods and services, that is now seen to be the force behind economic growth, especially in metropolitan areas. Growth is mainly determined by the ability to attract creative people, develop a creative atmosphere and build creative clusters.

Practical implications

This creativity development and the interest of local authorities in the creative industry are both opportunities for librarians to promote their libraries and demonstrate their ability to act as cultural entrepreneurs.

Originality/value

What are possible successful strategies for libraries and which competences do librarians need to be successful cultural entrepreneurs?

Details

New Library World, vol. 107 no. 9/10
Type: Research Article
ISSN: 0307-4803

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