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Inspection is an activity that controls the outgoing product quality and involves search, detection and measurement or diagnosis. Traditionally, inspection tasks have been allocated to humans. Attempts to automate industrial inspection in order to eliminate errors and alleviate monotony have faced difficulties due to technological limitations and/or prohibitive implementation costs. An occasional compromise is partial automation (hybrid inspection). Reviews published research in manual, hybrid and automated inspection to understand the current research status.

Tooling is a common component of an industrial product’s manufacture. Specific tooling is devised to serve the fabrication of a particular product, while generic tooling can be used in the manufacture of multiple products. In the latter case, companies are confronted with the problem of fairly allocating the indirect costs of the tooling. This article studies how to allocate costs of generic tooling to single production orders.

Ten allocation methods (AMs) are described that are in principle suited to the distribution of generic tooling costs to production orders. Since the presented methods have for the most part been discussed in differing contexts, we apply them to a specified generic tooling problem for comparison. Evaluation of the various methods is based on 16 criteria. Reasoning is supported by a computational Monte Carlo simulation. Furthermore, we suggest using the Analytical Hierarchy Process (AHP) to elaborate one final proposition concerning the most preferable allocation scheme.

The article reports the single allocation rules’ performances for different allocation scenarios. The described characteristics refer to fairness, efficiency, and simplicity as well as to empty-core performance. Using AHP analysis allows for the aggregation of the rules’ criteria ratings. Thus, especially suitable allocation schemes for the problem at hand are identified.

An allocation is required for budgeting reasons and also for the definition of projects’ bottom-up sales prices. Selecting the “right” AM is important, as a suboptimal AM can result in unfair allocation vectors, which will act as incentives to stop using the common resource, potentially leading to higher total costs.

Research on the comparison of AMs is typically performed for certain purposes, such as enterprise networks, horizontal cooperative purchasing scenarios, or municipal service units. This article will augment the research evaluating AMs by introducing a novel set of evaluation criteria and by providing an in-depth comparison of AMs suited for the allocation of generic tooling costs.

Law enforcement social control policies over black Americans can be traced back to early policing. From the development of the “patroller” system (established in 1794 to systematically police slaves) to contemporary police militarization, the relationship between black Americans and the police has been defined by bitter conflict that continuously results in outward expressions of discontent and protests. Recent examples abound, including the Los Angeles riots in the 1990s, the aftermath of the murder of Michael Brown in Ferguson, Missouri, as well as the protests sparked by the deaths of Eric Garner and Freddie Gray. Indeed, social, political, and media speculation has placed police behavior under heavy scrutiny. Questions abound regarding the fairness, appropriateness, legality, and legitimacy of police methods, as critics have accused policing agencies of adopting punitive and repressive measures that target communities of color (and act as provocation for rioting). This chapter will use a critical lens to first investigate the historical social control strategies used against communities of color by law enforcement (beginning with antebellum “beat companies” to more contemporary “broken windows” policies). Next, the author observes that, in addition to institutional evolution, police behavior (specifically related to community policing and responses to community protests) have accordingly shifted since the nineteenth century. For example, the author discusses the three current strategies of protest management (escalated force, negotiated management, and strategic incapacitation) that have all been embraced to varying degrees with relationship to police response to black community protests. Last, the author explores the iterative process of police “command and control” policies and black community protests, noting that these competing forces have “coevolved,” mirroring one another, and feature antagonistic attitudes from both sides.

The purpose of this paper is to highlight the particularities of the time consumption of transactions performed in an insurance firm and the prospective impact on costing.

This paper uses the results of an archival study conducted on data collected in an insurance firm.

The results suggest that the reasons underlying the heterogeneity of transactions’ time consumption are multiple and rule out a systematic and unique explanation. They lend support to the importance of the “human effect” in explaining the time consumption of service transactions and support the need for more research into the evolution of marketing thought that subordinates the concept of transaction to the concept of relationship. In addition, our results not only suggest that the drivers of time consumption and their importance are contingent on the type of service activity performed within the same firm, but also that inside a generic service activity, deviations in time consumption remain due to the provision of specific services.

Services have their own characteristics which make it difficult to trace their resource consumption. Yet limited research has focused on examining the impact of services’ characteristics on predicting costs. Our findings contribute to our understanding of such impact and cast doubt on the possibility of obtaining accurate costs for very detailed transactions for an acceptable cost-benefit trade-off.

The purpose of this paper is to explore the psychological processes involved in spontaneous co-operation by survivors of mass emergencies, and the possible implications this may have for emergency responders.

A qualitative interview study was conducted with 12 survivors and witnesses of the 7 July 2005 London bombings. Data were subjected to thematic analysis.

Spontaneous co-operation amongst survivors often emerged, and this was a function of a common identity that grew out of a sense of shared fate amongst those affected. Some social influence that encouraged co-operation also occurred, and this was dependent upon whether there was a sense of shared identity between source and target of influence.

Evidence was only collected from a sub-set of one incident (7/7), thus limiting possible generalisability of the findings. Further research into comparable situations would provide a better understanding of the processes underlying mutual co-operation and support amongst emergency survivors.

Uninjured bystanders in emergencies can act as “zero-responders”, and so may become a useful resource which can be utilised by the emergency services in mass emergencies.

This is the first paper to explore in detail the social influence processes underlying spontaneous co-operation amongst survivors of emergencies, and will be of use to emergency responders.

Unintended consequences of knowledge management (KM) can be harmful if they are calamitous. However, they can occasionally be advantageous during catastrophes. The purpose of this study is to investigate how KM can be accidentally propitious during the COVID-19 pandemic using the case of Netflix.

Explanatory factor analysis, multilevel and multiple regressions were used with a sample of 45 countries.

In the authors’ sample, the hypothesized direct relationship between culture (i.e. individualism, power distance and indulgence) and collective pandemic resilience (CPR) was found. In addition, the hypothesized moderating effect of Netflix KM on the relationship between culture and CPR was partially confirmed. The findings suggest that KM during the pandemic can generate an unintended consequence of intensifying the degree of CPR.

Small sample size, data paucity and the constructed variable of CPR might limit the generalizability of this study’s results. Nonetheless, one important research implication is that KM qua unintended consequences can have a significant moderating effect on the relationship between culture and resilience.

This paper highlights how organizations and society can cocreate the value of KM accidentally for the benefit of a larger public during calamities. Also, firms should proactively search for a wider application of their KM beyond their original intention.

This paper initiates a new discussion of positive consequences of unintended KM. Unlike individual-level studies of collective resilience in the past, to the best of the authors’ knowledge, this study generates country-level implications for the first time.