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Article
Publication date: 1 March 2002

J.B. Rae‐Smith and Alexander E. Ellinger

Providing customers with online logistics service systems that enable instantaneous and continuous communication within and between firms has become a key priority for many…

1385

Abstract

Providing customers with online logistics service systems that enable instantaneous and continuous communication within and between firms has become a key priority for many organizations. This paper focuses on a description of the roll out and initial implementation of an online logistics service system by United States Cold Storage (USCS) and on insights gained from the experience. The authors believe that USCS’s experience has wide applicability and that it will be both informative and insightful to managers at firms making similar transitions into e‐commerce. In addition, the results of a focus group held one year after implementation with USCS user customers are discussed, and lessons learned from the first year of operations are reviewed.

Details

Supply Chain Management: An International Journal, vol. 7 no. 1
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 17 August 2018

Patricia J. Daugherty, Yemisi Bolumole and Scott J. Grawe

The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the…

6403

Abstract

Purpose

The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the paper presents a call to arms for logistics and supply chain researchers to address new and emerging issues impacting customer service in the age of omnichannel and e-commerce retailing.

Design/methodology/approach

The authors reviewed academic journals to identify articles focusing on LCS from 1990 through 2017. The authors noted trends in academic research activity/focus and supplemented the findings by examining more recent trends covered in trade publication articles.

Findings

The authors observed a large amount of LCS research in the early 1990s and 2000s, but noticed a substantial decline in coverage within academic journals since the late 2000s while industry continues to give customer service issues even greater attention. The difference between the level of coverage within academic journals and the increased importance firms place on customer service represents a critical gap and opportunity for scholars. This research represents a “call to arms” to address this gap. With particular emphasis on observed customer impatience and escalating requests, within omni- and e-commerce channels of distribution, we suggest greater theoretical insights into customer service strategies and their role in successfully navigating today’s changing logistics service environment are needed.

Originality/value

The review serves as a call for more attention to customer service issues within leading logistics journals. Suggestions for research into new and emerging topics are offered.

Details

International Journal of Physical Distribution & Logistics Management, vol. 49 no. 1
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 7 November 2008

Cristina Giménez and Helena R. Lourenço

The purpose of this paper is to analyse the interaction of two topics: supply chain management (SCM) and the internet. Merging these two fields is a key area of concern for…

7704

Abstract

Purpose

The purpose of this paper is to analyse the interaction of two topics: supply chain management (SCM) and the internet. Merging these two fields is a key area of concern for contemporary managers and researchers. They have realised that the internet can enhance SCM by making real time information available and enabling collaboration between trading partners.

Design/methodology/approach

A literature review in prestigious academic journals in Operations Management and Logistics has been conducted for the period 1995‐2005. The objective is to collect, organise and synthesise existing knowledge relating to SCM and the internet.

Findings

The paper describes the impact that the internet has on the different processes that SCM embrace. The literature review undertaken on the topic has shown that e‐SCM has been acknowledged as an outstanding topic in the supply chain literature in the most prestigious operations management and logistics journals, especially after year 2000. The main topics have been e‐procurement, e‐fulfilment and information flows.

Originality/value

The value of this paper is to define e‐SCM, to analyse how research in this area has evolved during the period 1995‐2005 and to identify some lines of further research.

Details

The International Journal of Logistics Management, vol. 19 no. 3
Type: Research Article
ISSN: 0957-4093

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Article
Publication date: 1 December 2003

Victoria Salin and Rodolfo M. Nayga

This article examines the business relationships in the cold chain used for exporting food to new markets in developing countries. The American Potato Trade Alliance, a…

9130

Abstract

This article examines the business relationships in the cold chain used for exporting food to new markets in developing countries. The American Potato Trade Alliance, a cross‐network alliance that includes all levels of the value chain, is the subject of case study research involving participant observation and fieldwork in the Philippines and Thailand. Multinational restaurant companies manage technical challenges in target markets with tight specifications and exclusive supply chains, while smaller firms use extensive networks to supply imported frozen potatoes. Pricing strategies for cold chain services are closely related to quality and potentially affect the availability of outsourced cold chain services. Opportunistic behavior by buyers could reduce incentives for private investment in cold chain infrastructure, while long‐term commitment by chain partners would strengthen the potential for private markets to provide cold chain services in newly developing markets.

Details

International Journal of Physical Distribution & Logistics Management, vol. 33 no. 10
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 January 2012

David W. Palmer, Alexander E. Ellinger, Arthur Allaway and Giles D'Souza

New internet technologies are not always readily accepted by target users – especially by small companies. More effective identification of target market characteristics and…

1221

Abstract

Purpose

New internet technologies are not always readily accepted by target users – especially by small companies. More effective identification of target market characteristics and requirements associated with the adoption and ongoing usage of internet‐based service systems (NCSSs) is therefore needed. Drawing on adoption theory, this research aims to assess pre‐launch survey, legacy and longitudinal data to evaluate factors that encourage small companies to use NCSSs.

Design/methodology/approach

The roll out and ongoing usage of a new NCSS are tracked within a single channel of dental offices over a 185‐week period. Logistic and multiple regression analyses are utilized to examine the influences of system attributes, attributes of the target user group, supplier promotional activity and system completeness on ongoing usage.

Findings

Pre‐launch survey data is an ineffective predictor of ongoing small company NCSS usage. The best predictors are indicators of organizational readiness and organizational resources drawn from the supplier firm's legacy database. Synergistic coordination of promotional activities and new system features generate the largest number of ongoing users.

Research limitations/implications

Findings are not generalizable to the population of small service provider firms because the sample consisted purely of regional dental offices.

Practical implications

Pre‐launch promotional efforts should concentrate on capturing specific attributes from supplier firm legacy databases that more accurately predict ongoing customer usage.

Originality/value

As far as can be determined, this study is the first reported longitudinal examination of NCSS usage across an entire customer base. The examination of pre‐launch and legacy data as predictors of ongoing usage and the assessment of ongoing usage rather than intention to adopt or try out a technological innovation extends the adoption literature and responds to calls for research that improves current understanding of the determinants of e‐business acceptance and usage across organizations.

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Article
Publication date: 1 October 2005

Amit Sachan and Subhash Datta

To examine the state of logistics and supply chain management (SCM) research in the last five years from the standpoint of existing methodologies. The state of research is…

31147

Abstract

Purpose

To examine the state of logistics and supply chain management (SCM) research in the last five years from the standpoint of existing methodologies. The state of research is assessed by examining the research design, number of hypothesis testing, research methods, data analysis techniques, data sources, level of analysis and country of authors.

Design/methodology/approach

The review of SCM and logistics research is based on 442 papers published from 1999 to 2003 in the following three academic journals Journal of Business Logistics, International Journal of Physical Distribution & Logistics Management, and Supply Chain Management: An International Journal.

Findings

Major findings show that there is an increase in the direct observation methods like case studies. In general, the research is more interpretive in nature. Survey method is still holding the highest position. More advanced techniques are being used for data analysis in empirical studies and there has been an increase in hypothesis testing. The trend in survey research is moving from exploratory to model building and testing.

Research limitations/implications

The gaps identified in the review were: there are very few inter disciplinary studies; innovative application of secondary data is lacking, (c) research at inter organisation level is scanty; and the current state of research has failed to integrate all the firms in the value chain and treat them as a single entity.

Originality/value

The methodological review will provide increased understanding of the current state of research in the discipline.

Details

International Journal of Physical Distribution & Logistics Management, vol. 35 no. 9
Type: Research Article
ISSN: 0960-0035

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Book part
Publication date: 25 October 2021

Curie Scott

Abstract

Details

Drawing
Type: Book
ISBN: 978-1-83867-325-3

Available. Open Access. Open Access
Article
Publication date: 29 December 2023

Abdelhamid Ads, Santosh Murlidhar Pingale and Deepak Khare

This study’s fundamental objective is to assess climate change impact on reference evapotranspiration (ETo) patterns in Egypt under the latest shared socioeconomic pathways (SSPs…

520

Abstract

Purpose

This study’s fundamental objective is to assess climate change impact on reference evapotranspiration (ETo) patterns in Egypt under the latest shared socioeconomic pathways (SSPs) of climate change scenarios. Additionally, the study considered the change in the future solar radiation and actual vapor pressure and predicted them from historical data, as these factors significantly impact changes in the ETo.

Design/methodology/approach

The study utilizes data from the Coupled Model Intercomparison Project Phase 6 (CMIP6) models to analyze reference ETo. Six models are used, and an ArcGIS tool is created to calculate the monthly average ETo for historical and future periods. The tool considers changes in actual vapor pressure and solar radiation, which are the primary factors influencing ETo.

Findings

The research reveals that monthly reference ETo in Egypt follows a distinct pattern, with the highest values concentrated in the southern region during summer and the lowest values in the northern part during winter. This disparity is primarily driven by mean air temperature, which is significantly higher in the southern areas. Looking ahead to the near future (2020–2040), the data shows that Aswan, in the south, continues to have the highest annual ETo, while Kafr ash Shaykh, in the north, maintains the lowest. This pattern remains consistent in the subsequent period (2040–2060). Additionally, the study identifies variations in ETo , with the most significant variability occurring in Shamal Sina under the SSP585 scenario and the least variability in Aswan under the SSP370 scenario for the 2020–2040 time frame.

Originality/value

This study’s originality lies in its focused analysis of climate change effects on ETo, incorporating crucial factors like actual vapor pressure and solar radiation. Its significance becomes evident as it projects ETo patterns into the near and distant future, providing indispensable insights for long-term planning and tailored adaptation strategies. As a result, this research serves as a valuable resource for policymakers and researchers in need of in-depth, region-specific climate change impact assessments.

Details

Arab Gulf Journal of Scientific Research, vol. 42 no. 4
Type: Research Article
ISSN: 1985-9899

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Article
Publication date: 1 May 2006

Amanda H. Goodall

This paper seeks to address the question: should the world's top universities be led by top researchers, and are they?

3180

Abstract

Purpose

This paper seeks to address the question: should the world's top universities be led by top researchers, and are they?

Design/methodology/approach

The lifetime citations are counted by hand of the leaders of the world's top 100 universities identified in a global university ranking. These numbers are then normalised by adjusting for the different citation conventions across academic disciplines. Two statistical measures are used – Pearson's correlation coefficient and Spearman's ρ.

Findings

This study documents a positive correlation between the lifetime citations of a university's president and the position of that university in the global ranking. Better universities are run by better researchers. The results are not driven by outliers. That the top universities in the world – who have the widest choice of candidates – systematically appoint top researchers as their vice chancellors and presidents seems important to understand. This paper also shows that the pattern of presidents' life‐time citations follows a version of Lotka's power law.

Originality/value

There are two main areas of contribution. First, this paper attempts to use bibliometric data to address a performance‐related question of a type not seen before (to the author's knowledge). Second, despite the importance of research to research universities – as described in many mission‐statements – no studies currently exist that ask whether it matters if the head of a research university is himself or herself a committed researcher. Given the importance of universities in the world, and the difficulty that many have in appointing leaders, this question seems pertinent.

Details

Journal of Documentation, vol. 62 no. 3
Type: Research Article
ISSN: 0022-0418

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