J.I. Bates and J.A. Cave
Fluids management may be defined as the routeing and confinement of fluids, often under extremes of temperature, pressure and working environment. One of the most critical areas…
Abstract
Fluids management may be defined as the routeing and confinement of fluids, often under extremes of temperature, pressure and working environment. One of the most critical areas of this technology is the supply and transfer of liquids in aerospace fuel systems. Development of fluids management components for aerospace applications is driven by the requirement for total system integrity within the constraints of cost, space, mass, service conditions and material properties. Designers are challenged to produce novel solutions involving 3D simulation and modelling, finite element analysis and rapid prototyping. Simultaneous engineering is now an integral part of the process and designers must be aware of the latest manufacturing techniques and materials, both metallic and non‐metallic. Final design optimization is confirmed by prototype evaluation, followed by rigorous qualification testing. Explores design concepts and introduces some fluids management components in widespread use today. Reviews recent helicopter and non‐metallic material developments and discusses the future of the technology.
Details
Keywords
Rossella Canestrino, Pierpaolo Magliocca and Marek Ćwiklicki
Global environmental and social threats challenge humans’ well-being and the survival of posterity. Industry 4.0 (I4.0) transformed the industry sector, enabling process…
Abstract
Global environmental and social threats challenge humans’ well-being and the survival of posterity. Industry 4.0 (I4.0) transformed the industry sector, enabling process automation and scalability, increasing manufacturers’ productivity, efficiency, and profitability, and supporting manufacturing innovation and firms’ competitive advantage. Despite this, the I4.0 paradigm, as currently conceived, does not fit for purpose in the context of the climate crisis and planetary emergency, nor does it address deep social tensions.
Therefore, a new revolution focusing on human and environmental needs is strongly required to address society’s economic and social problems. Combining digitalization and social purposes may address local, national, and international issues by involving a human-centered perspective in traditional business-oriented entrepreneurship.
Depending on the above, this chapter provides an in-depth understanding of Digital Entrepreneurship (DE), Digital Social Entrepreneurship (DSE), and how entrepreneurs may employ digital technologies to reach business and social aims.
Details
Keywords
Yilmaz Akgunduz, Mehmet Alper Nisari and Serpil Sungur
This study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of…
Abstract
Purpose
This study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of justice (price and procedural justice) on trust; trust on satisfaction and loyalty; and trust, satisfaction and loyalty on customer citizenship behavior. Furthermore, it was questioned whether there was a disparity between customer expectations based on the restaurant's image and consumption experience.
Design/methodology/approach
The data were gathered from customers of fast-food restaurants in the shopping centers in Turkey. The data set, which included 437 valid questionnaires, was subjected to CFA for validity and reliability, SEM analysis for hypothesis and paired sample t-Tests for the research questions.
Findings
The findings of the study indicate that perceived justice affects customer trust, which, consequently, affects customer loyalty and satisfaction during the COVID-19 period. Findings also demonstrate that, while customer loyalty and trust increase customer citizenship behavior, customer satisfaction alone is insufficient to increase customer citizenship behavior. The study also shows that during the COVID-19 period, fast-food restaurants should have raised awareness of employees’ fair behaviors toward the customers and provided additional services to differentiate themselves in the market. Also, it indicates that customer expectations related to price, cleanliness and professional appearance of staff are not met after taking service.
Originality/value
No research has been found in the literature focusing on the expectations, justice, trust, satisfaction, loyalty and citizenship behaviors of fast-food restaurant customers in the COVID-19 pandemic process. Therefore, the results can fill the gap in relevant literature by testing the relationships between justice, trust, satisfaction, loyalty and citizenship during the pandemic and provide inferences for fast-food business owners.
Details
Keywords
Constant Laubscher Van Graan, Vera Roos and Matthews Katjene
The continued prevalence of financial crime and the lack of effective commercial forensic interviewing strategies prompted the development, presented here, of a conceptual…
Abstract
Purpose
The continued prevalence of financial crime and the lack of effective commercial forensic interviewing strategies prompted the development, presented here, of a conceptual framework to explain the relational dynamics conducive to interactions during a commercial forensic interview (CFI). The purpose of this study is to present such a framework which may facilitate the process of obtaining admissible evidence in different forums.
Design/methodology/approach
A grounded theory approach was adopted to develop a conceptual framework, drawing on the findings of a scoping review, direct observations of interactions involving commercial forensic practitioners (FPs) and interviewees, and data obtained from semi-structured interviews, making use of critical realism as a meta-theoretical framework.
Findings
Data obtained from the review informed the integrated approach of the conceptual framework, thus combining the structure of the PEACE model and creating an optimal interpersonal context informed by the person-centred approach (PCA). Observational data were used to identify the relational qualities associated with the interpersonal styles (clusters of relational qualities) of FPs in the CFI context, thereby contributing to complex relational dynamics. Interview data were used both to describe effective and ineffective interpersonal styles and how they played out in the CFI with interviewees, yielding information that unfortunately proved not to be admissible in a legal context. The findings of the different phases indicated the need for an integrated conceptual approach, the Ponaletso CFI framework, which draws on the structure of the PEACE model and the PCA, as expressed in the relational qualities of interactional pattern analysis (IPA). The framework consists of the interview stage (before, during and after), the structure (phases) of the PEACE model, the type of questions (open- or closed-ended) according to the PCA, FPs’ interpersonal styles (clusters of relational qualities as explained by IPA) and the observable relational dynamics between FPs and interviewees. When FPs use the Ponaletso CFI framework, there is a greater likelihood of extracting admissible evidence because the interview is guided by a clear structure with a step-by-step questioning approach by FPs, while taking into consideration the relational dynamics to which they contribute.
Originality/value
The proposed conceptual framework considers relational dynamics and how FPs can navigate towards optimal relational dynamics in CFI contexts. FPs can apply the structure, ask appropriate questions at the relevant phases and observe the relational dynamics playing out in the interpersonal context of the CFI. To the best of the authors’ knowledge, this is the first attempt at creating an integrated interviewing framework for conducting CFIs aligned with the legal context in South Africa. Using the Ponaletso CFI framework may aid FPs in obtaining admissible evidence and facilitate an optimal interpersonal context during commercial forensic investigations while respecting interviewees’ constitutional rights.
Details
Keywords
Chris I. Enyinda, Alphonso O. Ogbuehi and Chris H. Mbah
The purpose of this paper is to identify key social medial channels which pharmaceutical firms need to consider when desiring to understand consumer behavior, build, maintain and…
Abstract
Purpose
The purpose of this paper is to identify key social medial channels which pharmaceutical firms need to consider when desiring to understand consumer behavior, build, maintain and proactively manage relationships. Also, it proposes the application of analytic hierarchy process (AHP) sensitivity analysis algorithm to test the stability or robustness of the priority ranking. Specifically, this paper leverages performance sensitivity analysis to evaluate how small changes (perturbation) in the major objectives of the pharmaceutical relationship marketing (PRM) tactics within the social media environment will influence the ranking of the alternative course of actions.
Design/methodology/approach
This paper used AHP-based questionnaire survey to evaluate the relative importance of factors accounting for PRM and the impact of social media channels. The major objectives and the alternative strategies used were from literature reviewed. Interviews with senior managers were insightful and helpful in the wording, content and format of the questionnaire.
Findings
Customer engagement is the most important PRM tactic, followed by communication and trust. The performance sensitivity analysis carried out on the PRM tactics showed that the ranking associated with social media channel options remained robust or insensitive to small perturbations.
Research limitations/implications
The data procured for this paper were based on one focal pharmaceutical firm. Convincing the same to grant an interview and late responding to the questionnaire was a great challenge.
Practical implications
Social media impact on pharmaceutical marketing relationship is important for pharmaceutical marketers. PRM bodes well with the social media environment. Pharmaceutical industry can build and maintain relationships with consumers through social media. Firms that leverage social media to enhance their PRM tactics will be viewed favorably in terms of trust, transparency, openness and honesty. The results provide pharmaceutical marketing managers with insightful and valuable information with respect to the role or social media impact on the PRM. The AHP model, objectives and their relative importance provide valuable information for managers on how to monitor the values that matters to customers the most.
Originality/value
This paper is one of the very few on the PRM and perhaps the first that examines social impact leveraging the AHP model. In addition, this paper contributes to the relationship marketing literature by leveraging a multi-criteria decision-making algorithm to prioritize the most important factors accounting for the PRM strategies.