Abstract
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Abstract
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Keywords
Case study research undertaken in Spring 2019 uncovered that only a small percentage of a university workforce were able to engage with a large, influential teaching regulation…
Abstract
Case study research undertaken in Spring 2019 uncovered that only a small percentage of a university workforce were able to engage with a large, influential teaching regulation. This “exclusivity” impacted on the relationships in the academic schools studied and by extension, the capacity that the regulation had to enhance teaching. Key findings included the regulatory agenda elevating the status of some workers while increasing the precariousness of others, an inability to agree on a local definition of excellence and general confusion, ambivalence and disdain surrounding structural and cultural changes.
This chapter uses the example of the English Teaching Excellence Framework, a relatively new centrally imposed quality framework, to explore “frontline” professional services staff as policy actors. This chapter will use the study’s findings to explore the complex identities, tensions, and workplace dynamics of staff working to implement regulation locally and provide a reflection of the case study methodology used to expose these findings. In its exploration of the complex reality of policy enactment, I hope to encourage institutions to consider local engagement with regulation by repositioning them within institutional discourse as opportunities rather than threats. This study should speak to those that are navigating HE governance and management to meet commanding central regulation.
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Alyssa Cox, Hayley Simmons, Ginny Painter, Pippa Philipson, Rachel Hill and Verity Chester
Patients treated within secure/forensic settings experience numerous barriers to meaningful vocation, including restrictions under the Mental Health Act, which limit community…
Abstract
Purpose
Patients treated within secure/forensic settings experience numerous barriers to meaningful vocation, including restrictions under the Mental Health Act, which limit community access. The purpose of this paper is to describe the development of Real Work Opportunities, an inclusive and accessible vocational rehabilitation programme within a forensic intellectual disability service. The programme involved setting up employment and interview workshops, interviews, and interview feedback, and job roles within the secure service, to simulate the real work process.
Design/methodology/approach
A reflective account of the development and implementation of the Real Work Opportunity programme with a forensic intellectual disability population.
Findings
The programme was well received by the patients involved and a high attendance rate was maintained over time despite the demands that were expected. Roles have been advertised for two employment periods and have had two sets of successful candidates. Patients demonstrated skills development throughout the employment process, including general work-based skills, punctuality and time management, managing duties, responsibility, specific role-related skills, interpersonal skills and personal presentation.
Research limitations/implications
Despite limited experience of work prior to admission, many patients were enthusiastic and motivated to work. The initial trial of the programme has been well received by both patients and staff. Future developments will include widening the number and types of opportunity offered by the programme.
Originality/value
This paper describes a vocational rehabilitation programme for a particularly marginalised population, people with intellectual disabilities within a forensic service. The programme proved highly popular with patients, and enabled them to develop transferable employment skills.
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This research proposes, building on social exchange theory and the componential theory of creativity, a model of servant leadership to investigate its effect on followers'…
Abstract
Purpose
This research proposes, building on social exchange theory and the componential theory of creativity, a model of servant leadership to investigate its effect on followers' creativity through the intervening mechanism of climate for creativity in the hospitality industry, operating in a non-Western context.
Design/methodology/approach
The study predicted that climate for creativity will play a significant intervening role in the servant leadership–creativity relationship. The study’s data were collected from 232 employees working in 70 Palestinian hotels. Data were analyzed using structural equation modeling (SEM) analyses along with techniques used to reduce common method bias.
Findings
The results revealed the significance of climate for creativity as a partial mediator in the relationship between servant leadership and followers' creativity.
Practical implications
The results might be useful for hotel managers in the context of utilizing servant leadership roles for fostering a creative climate. They might, therefore, consider placing servant leaders as a recruitment agenda priority.
Originality/value
This research is novel in three ways. First, its aim is to enrich the empirical literature on servant leadership, which is still in a maturity stage. Second, even with the research studies that are available, limited analysis is found on how servant leadership can stimulate employees' behaviors in the hospitality industry. Third, the study has been conducted in a non-Western context, in contrast to most servant leadership research studies being carried out in Western countries.
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Thomas Scharf, Chris Phillipson, Allison Smith and Paul Kingston
Neighbourhoods contribute significantly to shaping their residents' identities. The neighbourhood may be even more important for older than younger people and has been associated…
Abstract
Neighbourhoods contribute significantly to shaping their residents' identities. The neighbourhood may be even more important for older than younger people and has been associated with intensification of feelings about locality and space. In the context of a study that examines the concerns of older people living in areas of England characterised by intense social deprivation, this article explores older people's perceptions of the local environment. Early findings are reported from a survey of older people (n=600) conducted in nine socially deprived neighbourhoods of three cities. The article addresses older people's views in relation to positive and negative aspects of their local environment and the degree to which people regard their neighbourhood as a good place in which to grow old. Three key themes are highlighted: older people's attachment to their neighbourhood, variation between areas, and the impact of place on the quality of older people's daily life.
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Anne Broderick, Tony Garry and Mark Beasley
This paper aims to explore current management attitudes towards benchmarking and its implementation within small business‐to‐business service firms in order to enhance a deeper…
Abstract
Purpose
This paper aims to explore current management attitudes towards benchmarking and its implementation within small business‐to‐business service firms in order to enhance a deeper understanding of benchmarking within such contexts.
Design/methodology/approach
The paper uses in‐depth case analysis of small architectural services to collect empirical data on benchmarking initiatives, attitudes, key characteristics and constraints on benchmarking.
Findings
Findings suggest that there are significant variations in the receptiveness of small business‐to‐business firms towards the adoption of benchmarking. There may be an inherent distrust of benchmarking, as it is primarily perceived as being a tool for larger organizations, where productivity improvements are the main driver. Evidence of perceived constraints in both the implementation of benchmarking and in the definition of what constitutes best practice highlighted a cultural difficulty for small architectural firms when adopting a business process orientation. Traditionally, when evaluating their services, architectural practices are oriented towards professional design criteria, often with creative rather than business process priorities. Results suggest less cumbersome measurement models than key performance indicators (KPI) are needed to allow organically developing firms, such as architectural services, to apply benchmarking and quality ideas flexibly.
Originality/value
Research on current management attitudes towards benchmarking or actual implementation of benchmarking techniques in small business‐to‐business service firms is scarce. This paper addresses this by developing a deeper and richer contextual understanding of benchmarking within such contexts.
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Sarah Margaret James, Suzanne(Sue) M. Hudson and Alexandra Lasczik
Being literate can change the lives of Australian students. Therefore, graduating effective teachers of literacy is an imperative for Australian schools. Professional experience…
Abstract
Purpose
Being literate can change the lives of Australian students. Therefore, graduating effective teachers of literacy is an imperative for Australian schools. Professional experience provides an opportunity for preservice teachers to refine their skills for teaching literacy under the guidance of a mentor teacher. This study investigates from the perspective of preservice teachers, the attributes and practices primary mentor teachers demonstrate when mentoring literacy teaching during professional experience.
Design/methodology/approach
This investigation utilised survey design to gather data from primary preservice teachers (n = 402) from seven Australian universities. The 34 survey items were underpinned by the Five Factor Model of Mentoring and literacy practices prescribed by the Australian curriculum. Preservice teachers self-reported their responses about their literacy mentoring experiences on a five-point Likert scale. The Five Factor Model of Mentoring provided a framework to analyse and present the data using descriptive statistics.
Findings
Findings revealed 70% or more of preservice teachers agreed or strongly agreed mentor teachers had the personal attributes, shared the pedagogical knowledge, modelled best practice and provided feedback for effective literacy teaching. Conversely, only 58.7% of the participants reported their mentor teachers shared the system requirements for effective literacy teaching.
Research limitations/implications
The preservice teachers self-reported their experiences, and although this may be their experience, it does not necessarily mean the mentor teachers did not demonstrate the attributes and practices reported, it may mean they were not identified by the preservice teachers. While there were 402 participants in this study, the viewpoints of these preservice teachers' may or may not be indicative of the entire population of preservice teachers across Australia. This study included primary preservice teachers, so the experiences of secondary and early childhood teachers have not been reported. An extended study would include secondary and early childhood contexts.
Practical implications
This research highlighted that not all mentor teachers shared the system requirements for literacy teaching with their mentee. This finding prompts a need to undertake further research to investigate the confidence of mentor teachers in their own ability to teach literacy in the primary school. Teaching literacy is complex, and the curriculum is continually evolving. Providing professional learning in teaching literacy will position mentor teachers to better support preservice teachers during professional experience. Ultimately, the goal is to sustain high quality literacy teaching in schools to promote positive outcomes for all Australian school students.
Originality/value
While the role of mentor teacher is well recognised, there is a dearth of research that explores the mentoring of literacy during professional experience. The preservice teachers in this study self-reported inconsistencies in mentor teachers' attributes and practices for mentoring literacy prompting a need for further professional learning in this vital learning area.
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Samuel Mafabi, John C. Munene and Augustine Ahiauzu
– This study aims to investigate the mediation role of innovation between creative climate and organisational resilience.
Abstract
Purpose
This study aims to investigate the mediation role of innovation between creative climate and organisational resilience.
Design/methodology/approach
The study used a cross-sectional design to collect data about the study variables from parastatal managers using self-administered questionnaires. Hierarchical regression and Medigraph were used to test hypotheses.
Findings
Creative climate has a significant association with innovation and organisational resilience. Innovation partially mediates the effect of creative climate on organisational resilience.
Research limitations/implications
The sample size was small involving only parastatals. The results may be different in an expanded public sector. The study was cross-sectional that is limited in examining long-term effects of creative climate and innovation on organisational resilience. Therefore, a longitudinal study design is proposed for future research.
Practical implications
Managers in parastatals need to provide a conducive creative climate that promotes innovations for organisational resilience.
Originality/value
The study provides empirical evidence on the mediation role of innovation in the relationship between creative climate and organisational resilience in a public sector. The evidence shows the contribution of innovation in striving for organisational resilience based on the creative climate.
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Taewon Suh, Jae C. Jung and Bruce L. Smith
This study aims to investigate creativity‐related determinants of learning in the context of business‐to‐business services and client‐agency relationships.
Abstract
Purpose
This study aims to investigate creativity‐related determinants of learning in the context of business‐to‐business services and client‐agency relationships.
Design/methodology/approach
The research model includes client encouragement, agency creativity, campaign creativity, and perceived performance. The study involved conducting a questionnaire survey in 150 publicly‐traded companies in South Korea.
Findings
The results show that client learning from agency services is the result of the creative process of the agency and the creativity of the service outcome itself. Client learning from marketing services also varied depending on different performance ratings.
Originality/value
The study elucidates client learning as the central process of value co‐creation in the brand value chain. It produces several unique findings and managerial takeaways for building up better co‐creation environments in the context of business‐to‐business services.