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Article
Publication date: 25 August 2022

Fabio Sgarbossa, Christoph H. Glock, Eric H. Grosse, Martina Calzavara and René de Koster

In manual order picking systems, temporary workers are often employed to handle demand peaks. While this increases flexibility, it may hamper productivity, as they are usually…

759

Abstract

Purpose

In manual order picking systems, temporary workers are often employed to handle demand peaks. While this increases flexibility, it may hamper productivity, as they are usually unfamiliar with the processes and may have little experience. It is important for managers to understand how quickly inexperienced workers arrive at full productivity and which factors support workers in improving their productivity. This paper aims to investigate how learning improves the performance of order pickers, and how their regulatory focus (RF) and monetary incentives, as management actions, influence learning.

Design/methodology/approach

Data was collected in two case studies in controlled field-lab experiments and statistically analysed. This allowed evaluating the validity of hypotheses through an ANOVA, the calculation of correlation coefficients and the application of regression models.

Findings

A monetary incentive based on total order picking time and pick errors has a positive influence on order picking time, but not on pick quality. The incentive influences initial productivity, but not the learning rate. A dominant promotion-oriented RF increases the effect of the incentive on initial productivity, but it does not impact worker learning.

Practical implications

This study contributes to behavioral and human-focused order picking management and supports managers in setting up work plans and developing incentive systems for learning and productivity enhancement, considering worker RF.

Originality/value

This work is among the few to empirically investigate the effect of monetary incentives on learning in interaction with RF. It is the first study to investigate these concepts in an order picking scenario.

Details

International Journal of Operations & Production Management, vol. 42 no. 11
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 February 2000

Chin Chia Jane

Considering a relay order pick system in a distribution center, proposes a heuristic method based on historical customers’ orders for assigning products into storage zones, and…

5946

Abstract

Considering a relay order pick system in a distribution center, proposes a heuristic method based on historical customers’ orders for assigning products into storage zones, and constructs a performance index for measuring the continuity of each order handled in the pick system. The objective is to balance workloads among all pickers so each one has almost the same load and the relay pick lane has a continuous flow. The proposed method is illustrated and verified to achieve the objective through empirical data and simulation experiments. Considering the fluctuation in order volume, presents two heuristic methods, also based on historical data, for adjusting the storage location so that the balanced workloads among all pickers and the continuity of the operation lane are not changed. These two methods are illustrated through actual data and verified by simulation experiments.

Details

International Journal of Physical Distribution & Logistics Management, vol. 30 no. 1
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 February 1978

J. Pickering

Attempts to draw together some main implications arising from studying usage of survey data forecasting the demand for durables. Posits that re‐interview tests are important…

450

Abstract

Attempts to draw together some main implications arising from studying usage of survey data forecasting the demand for durables. Posits that re‐interview tests are important, shedding light on the influences on consumer demand, by perhaps identifying respects in which purchasers and non‐purchasers differ. Suggests that predictive models, which have some foundation, stand a better chance of confident usage. Points out that some studies appear to show cross‐sectional investigations perform reasonably well in explaining individual household behaviour, both in terms of level of outlay on consumer durables and in identifying purchasers of particular commodities. Aims to describe overall patterns of results in more general terms and to draw them together by focusing specifically on what they suggest about the nature of individual behaviour and decisions regarding consumer durables.

Details

European Journal of Marketing, vol. 12 no. 2
Type: Research Article
ISSN: 0309-0566

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Book part
Publication date: 14 April 2023

Krystine I. Batcho, Michael Hviid Jacobsen and Janelle L. Wilson

The utterly un-nostalgic person is probably a non-existent being. At both a personal and collective level, we explore how nostalgia is experienced and in demand during times of…

Abstract

The utterly un-nostalgic person is probably a non-existent being. At both a personal and collective level, we explore how nostalgia is experienced and in demand during times of transition, disjuncture, conflict and uncertainty. This chapter explores the emotion of nostalgia and connects it specifically to the current corona pandemic – the challenges of lockdowns and social distancing measures on interaction, feelings of loneliness and a generalised sense of uncertainty and despair, and also a rise of nostalgia as a possible response to these challenges. The predominant view of nostalgia put forth in this chapter is that nostalgia has the capacity to provide a great deal of benefit (meaning, hope, direction and purpose) to individuals, groups, institutions and societies at large. Indeed, nostalgia can be a tranquil feeling in a fearful world. We relate nostalgia to studies and experiences from the pandemic period and speculate on how the so-called ‘corona crisis’ may impact feelings of nostalgia in the post-pandemic world – perhaps even a nostalgia and longing for the pandemic period itself.

If the corona pandemic has in fact sparked a new (or renewed) interest in nostalgia in contemporary society due to the corona pandemic, it may indeed prove to be a positive thing, particularly if it makes it easier for people to deal with current feelings of adversity and anxiety. We suggest the nostalgia mood that is generated and perpetuated by the continuing twists and turns of the corona pandemic may – in the short and long run – prove useful in coping with and giving meaning to the problems and perplexing circumstances of life, rather than being a regressive phenomenon. Perhaps, something good may, in the end, grow from something bad?

Details

The Emerald Handbook of the Sociology of Emotions for a Post-Pandemic World
Type: Book
ISBN: 978-1-80382-324-9

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Article
Publication date: 1 June 1982

J.F. Pickering and D.C. Cousins

Claims use of legislation and government regulations as a means of protecting consumers has been subject to considerable controversy in many countries over recent years. Examines…

276

Abstract

Claims use of legislation and government regulations as a means of protecting consumers has been subject to considerable controversy in many countries over recent years. Examines the UK's efforts to encourage voluntary self‐regulation by business — the most important manifestation of this has been the adoption of codes of practice in numerous trades — a code of practice being a statement of desirable trading practices. Says that data for analysis here is based on monitoring studies and other reports produced by the Office of Fair Trading and Consumers' Association and also direct interviews with trade associations and companies, supplemented by a postal questionnaire survey. Further discusses the rationale and lists and examines the most likely criteria to be used. Concludes that, overall, codes of practice are likely to have been beneficial, this does not necessarily imply that they are the best means of attaining the consumer policy objectives they embody.

Details

European Journal of Marketing, vol. 16 no. 6
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 April 1979

J. F. Pickering

Analyses the approach of the Price Commission to its task by means of examining its early reports. Draws attention to areas which a similar body that might be in its infancy…

161

Abstract

Analyses the approach of the Price Commission to its task by means of examining its early reports. Draws attention to areas which a similar body that might be in its infancy should pay particular attention to.

Details

European Journal of Marketing, vol. 13 no. 4
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 March 1973

J. F. Pickering

Considers the main arguments on the question of the effect of the adoption of trading stamps on retail prices. Reveals from the studies that under normal conditions trading stamps…

122

Abstract

Considers the main arguments on the question of the effect of the adoption of trading stamps on retail prices. Reveals from the studies that under normal conditions trading stamps are an effective and worthwhile form of promotion to the retailer and the consumer.

Details

European Journal of Marketing, vol. 7 no. 3
Type: Research Article
ISSN: 0309-0566

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Book part
Publication date: 4 May 2020

Christos Boukalas

The sudden rise of the socio-political importance of security that has marked the twenty-first century entails a commensurate empowerment of the intelligence apparatus. This…

Abstract

The sudden rise of the socio-political importance of security that has marked the twenty-first century entails a commensurate empowerment of the intelligence apparatus. This chapter takes the Investigatory Powers Act 2016 as a vantage point from where to address the political significance of this development. It provides an account of the powers the Act grants intelligence agencies, concluding that it effectively legalizes their operational paradigm. Further, the socio-legal dynamics that informed the Act lead the chapter to conclude that Intelligence has become a dominant apparatus within the state. This chapter pivots at this point. It seeks to identify, first, the reasons of this empowerment; and, second, its effects on liberal-democratic forms, including the rule of law. The key reason for intelligence empowerment is the adoption of a pre-emptive security strategy, geared toward neutralizing threats that are yet unformed. Regarding its effects on liberal democracy, the chapter notes the incompatibility of the logic of intelligence with the rule of law. It further argues that the empowerment of intelligence pertains to the rise of a new threat-based governmental logic. It outlines the core premises of this logic to argue that they strengthen the anti-democratic elements in liberalism, but in a manner that liberalism is overcome.

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Book part
Publication date: 16 July 2018

Christopher H. Thomas, Foster Roberts, Milorad M. Novicevic, Anthony P. Ammeter and Dragan Loncar

In this chapter we examine various human resource management (HRM) implications involved in the leadership of fluid teams. Leadership of fluid teams, which are distinguished by…

Abstract

In this chapter we examine various human resource management (HRM) implications involved in the leadership of fluid teams. Leadership of fluid teams, which are distinguished by their dynamic composition, requires consideration of issues that may not be as pertinent for stable teams. In particular, we focus on the concept of familiarity. Composing and leading teams with members exhibiting varying degrees of familiarity with one another creates obstacles to effective and efficient functioning and may ultimately lead to poor performance. With this in mind, leaders must pay particular attention to issues of coordination, and composition such that a broad range of generalizable teamwork skills exists within the team. Within this chapter, we explain the concepts of fluid teams, team leadership within fluid teams, and other relevant concepts related to the formation of familiarity. Next, we thoroughly review extant empirical and theoretical research within these areas. We identify areas of correspondence among the various concepts and findings of the reviewed studies and generate an integrated model of fluid team leadership. To conclude, we highlight the distinct HRM implications associated with the use, and leadership, of fluid teams.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78756-322-3

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Book part
Publication date: 15 August 2024

Ulrike Pröbstl-Haider and Nina Mostegl

The effects of climate change are no longer a distant, slow-paced, future phenomenon. Due to the high dependency on reliable snow conditions, the tourism sector in Austria will…

Abstract

The effects of climate change are no longer a distant, slow-paced, future phenomenon. Due to the high dependency on reliable snow conditions, the tourism sector in Austria will need to rapidly implement adaptation measures to forego further negative impacts. However, the framing of the subject in tourism is already difficult and complex. Despite an increase in climate change awareness, the necessary collective change seems to be deliberately tardy and adaptation processes are slowly considered in political decision-making. Strategic documents on tourism policy are still lacking clear information about this challenging task and suitable strategies. Against this background, the chapter at hand discusses instruments and pathways to deal with wicked problems using climate change and winter tourism in Austria as an example. The adaptation processes for winter tourism make it possible to describe different strategies, such as normative authoritative ones, evidence-based technocratic problem-solving, incremental adjustments or participatory processes and to analyse them using case studies. It becomes clear that evidence-based, normative or participatory approaches all have their strengths and weaknesses. While, on the policy level in Austria, the discussion about the right instruments has just started, a closer look at the project-based level shows the significant potential of a bottom-up approach. However, what is required is more exchange between governmental levels, a transparent distribution of responsibilities, detailed adaptation monitoring and reliable climate-proofing of new and existing policies. Currently, it is the bottom-up processes that show more courage for change and effective implementation of measures against global warming.

Details

Tourism Policy-Making in the Context of Contested Wicked Problems: Sustainability Paradox, Climate Emergency and COVID-19
Type: Book
ISBN: 978-1-80455-453-1

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