Search results

1 – 10 of 868
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 28 September 2012

Jason Paul Koenigsfeld, Hyewon Youn, Joe Perdue and Robert H. Woods

This study was conducted with the aim of examining important and frequently used managerial competencies for private club managers. Sandwith's five‐competency domain model was…

1962

Abstract

Purpose

This study was conducted with the aim of examining important and frequently used managerial competencies for private club managers. Sandwith's five‐competency domain model was applied to private club managers who were members of the Club Managers Association of America (CMAA).

Design/methodology/approach

A total of 800 private club managers from throughout the USA were invited to participate in this study. Managers were randomly selected from the Club Managers Association of America (CMAA) membership list.

Findings

This study investigated managerial competencies for private club managers. A total of 28 competencies were classified as essential competencies, 120 were classified as considerably important competencies, and three were classified as moderately important competencies for private club managers. These were classified into five domains: the conceptual/creative domain, the leadership domain, the administrative domain, the interpersonal domain, and the technical domain. Leadership and interpersonal competencies were rated as the most important and the most frequently used managerial competencies. These results are consistent with previous research in other segments of the hospitality industry.

Practical implications

This study provides club managers with information on which competencies are important and frequently used to manage private clubs. By measuring the importance of individual competencies, managers can show how critical they are within a particular profession. It is also important to see how often competencies are used in a particular job. The results of this study should help managers and educators identify a list of skills that should be developed in future private club managers through training programs and curriculum offerings.

Originality/value

Previous studies on management competencies in the private club profession have only addressed managers' administrative and technical competencies. This is the only known study of its kind to examine Sandwith's conceptual‐creative, interpersonal and leadership competency domains for private club managers.

Details

International Journal of Contemporary Hospitality Management, vol. 24 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Book part
Publication date: 4 December 2020

Abdelkebir Sahid, Yassine Maleh and Mustapha Belaissaoui

Abstract

Details

Strategic Information System Agility: From Theory to Practices
Type: Book
ISBN: 978-1-80043-811-8

Access Restricted. View access options
Article
Publication date: 6 November 2017

Subhajit Bhattacharya and Rohit Vishal Kumar

This paper aims to examine the components or factors influencing tourists’ destination brand selection behaviour in Indian context with evidence-based management modelling by…

715

Abstract

Purpose

This paper aims to examine the components or factors influencing tourists’ destination brand selection behaviour in Indian context with evidence-based management modelling by using the Relative to an Identified Distribution (RIDIT) approach. This evidence-based tourism marketing research has contributed to enhance understanding the tourists’ motivation to support decision in tourism marketing domain. The present study has focused on identifying the most relevant factors in the order of priority that influence destination brand-choice behaviour pertaining to Indian tourism sector. The current research has also tried to arrange the different items relating to tourists preferences for better understanding the insight of potential tourists relating to Indian-tourist destinations.

Design/methodology/approach

A descriptive, survey research design was chosen to investigate and organize the different components or items in degrees of priority to explain the tourists’ destination brand selection behaviour. In total, 387 empirical tourist samples were collected across India covering both domestic and international tourist segments. An evidence-based management modelling with RIDIT analysis is done to examine the factors, which have influencing role on tourist-destination brand choice behaviour related to Indian tourism market.

Findings

The outcome of this research paper should enable the tourism marketers, tourism service providers, tourism brand managers and consultants to create better linkages between the prospective tourists’ preferences and the marketing mix of the destination brands by using evidence based management modelling.

Originality/value

The present research is an original and innovative thought process, trying to evaluate the components or factors influencing tourists’ destination brand selection behaviour pertaining to Indian tourism sector by using the RIDIT approach. Research undertaken so far in tourism marketing area has investigated the different components related to tourism behaviour and destination-brand selection intention of the potential tourists in an unintended and less organized manner. This study can be seen as the first empirical evidence in the domain of tourism marketing where evidence based management modelling with RIDIT approach is done.

Details

Journal of Modelling in Management, vol. 12 no. 4
Type: Research Article
ISSN: 1746-5664

Keywords

Access Restricted. View access options
Article
Publication date: 6 February 2017

Debao Dai, Wenfang Zheng and Tijun Fan

The purpose of this paper is to compare and evaluate the personal cloud storage products (PCSPs) in China and find the gap among them for promoting their service level. There are…

663

Abstract

Purpose

The purpose of this paper is to compare and evaluate the personal cloud storage products (PCSPs) in China and find the gap among them for promoting their service level. There are five representative products including Baidu cloud, Tencent cloud, Qihoo 360-cloud, Kingsoft cloud and Huawei DBank.

Design/methodology/approach

This study, first, extracts corresponding indicators based on the extant literature to evaluate PCSPs, and then collects the data about each index by investigation and the performance test, finally proposes a model to rank PCSPs, which applies analytic hierarchy process (AHP) to determine the indexed weights and the technique for order preference by similarity to ideal solution-grey relational analysis calculate evaluation score of each PCSP.

Findings

Among them, Qihoo 360-cloud gets the highest evaluation score contributed by large space, file editing and fast transmission speed. The rest are Kingsoft cloud, Baidu cloud, Huawei DBank and Tencent cloud in order. These storage products are all want of the addition or improvement of the online editing service similar as Google Docs.

Research limitations/implications

AHP method is subjective, some of the data is incomplete, and some accidental error and systematic error exist in the actual testing process.

Practical implications

The findings can assist users in selecting more suitable products and offer cloud storage providers (CSPs) a general direction of improving their product performance.

Social implications

Contributing to improve the overall level of the cloud storage services in China.

Originality/value

The study perfects the evaluation index system of the PCSP and fills the research gap in studying PCSPs in China, and expands the application field of the multiple criteria decision-making problems. This evaluation process and results have implied that CSPs in China should provide good services of large capacity, cooperation and security with the good internet environment of economical, high and stable speed by institutions and internet access providers.

Details

Industrial Management & Data Systems, vol. 117 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

Access Restricted. View access options
Article
Publication date: 13 March 2017

MiRan Kim and Ronald Cichy

Private club members belong to an organization where people with common interests, experiences, backgrounds and professions meet for social and recreational purposes. This study…

722

Abstract

Purpose

Private club members belong to an organization where people with common interests, experiences, backgrounds and professions meet for social and recreational purposes. This study aims to examine the relationships among private club members’ perceptions of social media regarding perceived ease of use, perceived usefulness, perceived enjoyment, attitude toward social media involvement and behavioral intention toward social media usage.

Design/methodology/approach

An online survey was conducted among private club members across the USA (n = 571). The data were analyzed using structural equation modeling.

Findings

The findings of this study center on the perceptions of club members and their beliefs and attitudes associated with their social media usage behavior. This study extends the social media literature by supporting previous studies that suggest a causal flow from perceived ease of use to intrinsic and extrinsic motivations (perceived usefulness, perceived enjoyment) based on a motivational model.

Research limitations/implications

This study is meaningful for revealing the perceptions of private club members and their beliefs and attitudes associated with their social media usage behavior. It is untested whether this study’s model applies to other hospitality businesses. Future research could examine other segments and add other variables such as perceived security and trust.

Practical implications

This study can provide private club managers, and the members of the clubs that they lead, with a better understanding of online social media.

Originality/value

This study is one of a few empirical online social media studies in the area of the private club industry. This study seeks to provide baselines regarding social media perceptions and usage in the hospitality literature by providing a comprehensive model.

Details

Journal of Hospitality and Tourism Technology, vol. 8 no. 1
Type: Research Article
ISSN: 1757-9880

Keywords

Access Restricted. View access options
Article
Publication date: 13 July 2010

Ebru Gunlu, Mehmet Aksarayli and Nilüfer Şahin Perçin

The aim of this paper is to identify the effects of job satisfaction on organizational commitment for managers in large‐scale hotels in the Aegean region of Turkey and, in…

14743

Abstract

Purpose

The aim of this paper is to identify the effects of job satisfaction on organizational commitment for managers in large‐scale hotels in the Aegean region of Turkey and, in addition, to examine whether there is a significant relationship between the characteristics of the sample, organizational commitment, and job satisfaction.

Design/methodology/approach

Two structured questionnaires were administered to large‐scale hotel managers in the tourism industry. The survey instruments were adopted from the validated Minnesota Job Satisfaction and Organizational Commitment Questionnaire of Meyer‐Allen. The data were analyzed using Statistical Package for Social Sciences version 13.0.

Findings

The findings indicate that extrinsic, intrinsic, and general job satisfaction have a significant effect on normative commitment and affective commitment. In addition, the findings suggest that the dimensions of job satisfaction do not have a significant effect on continuance commitment among the managers of large‐scale hotels. When the characteristics of the sample are regarded, age, income level, and education have a significant relationship with extrinsic job satisfaction whereas income level indirectly affect affective commitment.

Research limitations/implications

Participants are limited to the managers of large‐scale hotels in Aegean region of Turkey so the results could not be generalized to the whole country; however, the number of respondents is assumed to be sufficient to provide comprehensive results.

Practical implications

Although job satisfaction is found to affect organizational commitment, practitioners should not disregard the fact that there is an interactive relationship between the two factors; otherwise, the organizations might be at risk. In addition, the governmental support is very important in minimizing the effects of seasonality problem in tourism.

Originality/value

The previous research studies in Turkey generally have focused on the organizational commitment and job satisfaction correlation among the employees in different sectors of Turkey but usually within one organization. Upper level managers' views and the tourism sector have sometimes been neglected. This research was conducted to address this deficit in Turkey in terms of reaching various hotels in a region, trying to measure the viewpoints of the upper level managers, and conducting the research in a labor‐intensive sector such as tourism.

Details

International Journal of Contemporary Hospitality Management, vol. 22 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 9 July 2020

Emna Ben-Abdallah, Khouloud Boukadi, Mohamed Hammami and Mohamed Hedi Karray

The purpose of this paper is to analyze cloud reviews according to the end-user context and requirements.

211

Abstract

Purpose

The purpose of this paper is to analyze cloud reviews according to the end-user context and requirements.

Design/methodology/approach

propose a comprehensive knowledge base composed of interconnected Web Ontology Language, namely, modular ontology for cloud service opinion analysis (SOPA). The SOPA knowledge base will be the basis of context-aware cloud service analysis using consumers' reviews. Moreover, the authors provide a framework to evaluate cloud services based on consumers' reviews opinions.

Findings

The findings show that there is a positive impact of personalizing the cloud service analysis by considering the reviewers' contexts in the performance of the framework. The authors also proved that the SOPA-based framework outperforms the available cloud review sites in term of precision, recall and F-measure.

Research limitations/implications

Limited information has been provided in the semantic web literature about the relationships between the different domains and the details on how that can be used to evaluate cloud service through consumer reviews and latent opinions. Furthermore, existing approaches are lacking lightweight and modular mechanisms which can be utilized to effectively exploit information existing in social media.

Practical implications

The SOPA-based framework facilitates the opinion based service evaluation through a large number of consumer's reviews and assists the end-users in analyzing services as per their requirements and their own context.

Originality/value

The SOPA ontology is capable of representing the content of a product/service as well as its related opinions, which are extracted from the customer's reviews written in a specific context. Furthermore, the SOPA-based framework facilitates the opinion based service evaluation through a large number of consumer's reviews and assists the end-users in analyzing services as per their requirements and their own context.

Details

Online Information Review, vol. 44 no. 5
Type: Research Article
ISSN: 1468-4527

Keywords

Access Restricted. View access options
Article
Publication date: 19 May 2020

Manuel Francisco Morales-Contreras, Manuel F. Suárez-Barraza and Marcelo Leporati

Identification and elimination of Muda (any activity adding cost but not value from the customers’ perspective) is one of the main objectives of Lean service. Whilst there is…

1355

Abstract

Purpose

Identification and elimination of Muda (any activity adding cost but not value from the customers’ perspective) is one of the main objectives of Lean service. Whilst there is significant research on implementing lean in manufacturing and some service industries, there is little information related to its application to the fast food service industry. The purpose of this paper is to try to fill in this gap by answering the research question: What type of Muda could be identified from the customers’ perspective within the service production processes in the fast food restaurant industry in Spain?

Design/methodology/approach

An exploratory case study has been conducted. Three multinational companies were selected and several sites observed in Madrid, Spain. Three methods were used to gather data: document analysis; direct and participative observation and semi-structured interviews.

Findings

The paper identifies the seven types of Muda: defects, movements, process, inventory, overproduction, transport and delay. The results are discussed for Cases A, B and C, showing that A and B present higher potential for Muda, compared C.

Practical implications

Threefold value for practitioners and managers: waste identification is an opportunity for non-efficient processes improvement; observation/analysis from the customers’ perspective reveals that customers perceive these inefficiencies; a guideline/audit tool for future assessments.

Originality/value

The paper contributes to the limited existing literature on lean service in fast food industry and disseminates this information to provide impetus, guidance and support toward increasing the productivity, efficiency, consistency and quality of service.

Details

International Journal of Quality and Service Sciences, vol. 12 no. 2
Type: Research Article
ISSN: 1756-669X

Keywords

Access Restricted. View access options
Article
Publication date: 3 December 2024

Han Wen

The purpose of this study was to explore the current issues and challenges related to serving customers with food allergies in club foodservice operations.

59

Abstract

Purpose

The purpose of this study was to explore the current issues and challenges related to serving customers with food allergies in club foodservice operations.

Design/methodology/approach

A total of 15 individual interviews were conducted with club managers in the US. Participants shared their strategies for preventing food allergy incidents, such as taking advantage of the member information management system, ensuring a proper communication line and preventing cross-contacts in both the front-of-the-house (FOH) and back-of-the-house (BOH).

Findings

Results indicated that food allergies posed challenges for club managers regarding the increasing populations and types of food allergies, customers not communicating their food allergies and the issues relating to providing allergen-free foods in large banquets. Balancing safety and satisfaction is critically important due to the nature of club operations.

Research limitations/implications

Implications to both club foodservice operators and customers with food allergies were provided.

Originality/value

This is the first research focusing on challenges and issues related to serving customers with food allergies in the club industry.

Details

British Food Journal, vol. 127 no. 1
Type: Research Article
ISSN: 0007-070X

Keywords

Access Restricted. View access options
Article
Publication date: 10 July 2017

Tung-Hsuan Wan, Yun-Shu Hsu, Jehn-Yih Wong and Shin-Hao Liu

Human capital is the most important determinant of the Hospitality industry’s success. Executive chefs should be skilled in both management and culinary arts, in addition to…

1884

Abstract

Purpose

Human capital is the most important determinant of the Hospitality industry’s success. Executive chefs should be skilled in both management and culinary arts, in addition to ensuring the success of the entire hospitality division. The study aims to understand the competencies of executive chefs in international tourist hotels in Taiwan.

Design/methodology/approach

Literature review and behavioral event interviews were conducted with ten executive chefs and executive sous chefs. The modified Delphi method verified the results using 15 experts.

Findings

A competency framework was created, with four quadrants – managerial, operational, behaviors and skills – to classify executive chefs’ competencies. Each competency was further divided into sub-competencies – culinary research, emotional control, negotiation skills, job guidance and proactive thinking ability – for 25 items. Quadrants I and II are hard competencies that can be improved through education and training, whereas the third and fourth are soft competencies that require more time for development in workers.

Practical implications

The two-step study developed a competency framework with a practical reference value. The study results could be utilized by human resources managers during their companies’ training, recruitment, selection and promotion.

Originality/value

Besides the Delphi method, a deep behavioral event interview that enabled determining critical competencies was also used to collect data. The results obtained could be used to structure schools’ curricula. Collaborations between the hospitality industry and schools could help develop better curricula and training plans to maximize the availability of educational resources.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

1 – 10 of 868
Per page
102050