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Article
Publication date: 1 February 2003

Jörg Fischer

It is hypothesised that the phenomenon of increasing returns and economic progress may only be consistently explained by employing the epistemological paradox, that where…

646

Abstract

It is hypothesised that the phenomenon of increasing returns and economic progress may only be consistently explained by employing the epistemological paradox, that where knowledge is part of the system, knowledge about the system necessarily and inescapably changes the system itself. Accordingly, one expects to find the principle of increasing returns embodied in the theoretical writing about increasing returns. This is shown by an exemplary reading of the works of Young and Penrose.

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Journal of Economic Studies, vol. 30 no. 1
Type: Research Article
ISSN: 0144-3585

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Available. Content available
Book part
Publication date: 3 March 2016

Abstract

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Leadership Lessons from Compelling Contexts
Type: Book
ISBN: 978-1-78560-942-8

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Article
Publication date: 31 July 2009

290

Abstract

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Microelectronics International, vol. 26 no. 3
Type: Research Article
ISSN: 1356-5362

Available. Content available
Article
Publication date: 21 August 2009

117

Abstract

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Circuit World, vol. 35 no. 3
Type: Research Article
ISSN: 0305-6120

Available. Content available
Article
Publication date: 18 September 2009

John Ling

118

Abstract

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Soldering & Surface Mount Technology, vol. 21 no. 4
Type: Research Article
ISSN: 0954-0911

Available. Open Access. Open Access
Article
Publication date: 12 March 2018

Stefan Scheidt, Carsten Gelhard, Juliane Strotzer and Jörg Henseler

While the branding of individuals has attracted increasing attention from practitioners in recent decades, understanding of personal branding still remains limited, especially…

6239

Abstract

Purpose

While the branding of individuals has attracted increasing attention from practitioners in recent decades, understanding of personal branding still remains limited, especially with regard to the branding of celebrity CEOs. To contribute to this debate, this paper aims to explore the co-branding of celebrity CEOs and corporate brands, integrating endorsement theory and the concept of meaning transfer at a level of brand attributes.

Design/methodology/approach

A between-subjects true experimental design was chosen for each of the two empirical studies with a total of 268 participants, using mock newspaper articles about a succession scenario at the CEO level of different companies. The study is designed to analyse the meaning transfer from celebrity CEO to corporate brand and vice versa using 16 personality attributes.

Findings

This study gives empirical support for meaning transfer effects at the brand attribute level in both the celebrity-CEO-to-corporate-brand and corporate-brand-to-celebrity-CEO direction, which confirms the applicability of the concept of brand endorsement to celebrity CEOs and the mutuality in co-branding models. Furthermore, a more detailed and expansive perspective on the definition of endorsement is provided as well as managerial guidance for building celebrity CEOs and corporate brands in consideration of meaning transfer effects.

Originality/value

This study is one of only few analysing the phenomenon of meaning transfer between brands that focus on non-evaluative associations (i.e. personality attributes). It is unique in its scope, insofar as the partnering relationship between celebrity CEOs and corporate brands have not been analysed empirically from this perspective yet. It bridges the gap between application in practice and the academic foundations, and it contributes to a broader understanding and definition of celebrity endorsement.

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Journal of Product & Brand Management, vol. 27 no. 2
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 1 April 2006

Jörg Pont

Health care practitioners in prison face the challenge of providing high standards of health care within the unique peculiarities and restraints of the prison environment. The…

1730

Abstract

Health care practitioners in prison face the challenge of providing high standards of health care within the unique peculiarities and restraints of the prison environment. The strict adherence to principles of medical ethics by the prison health care staff and the knowledge and acceptance of these principles by the whole prison community not only results in ethical conduct but also yields practical professional advantages such as guidance in situations of conflict, promotion of confidence and avoidance of misunderstandings. The internationally consented conventions, declarations and recommendations relevant on medical ethics in prison are presented and their basic principles ‐ the primary task of the prison doctor, access to a doctor, equivalence of care, patient’s consent and confidentiality, preventive health care, humanitarian assistance, professional independence, professional competence ‐ are discussed. In addition, the personal obligation of the prison doctor for ethical reflection and decision making in individual ethical issues not covered by the quoted documents and in ethically controversial issues is emphasized. A training course and published guidelines for ethical conduct in prison health care are recommended.

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International Journal of Prisoner Health, vol. 2 no. 4
Type: Research Article
ISSN: 1744-9200

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Article
Publication date: 15 November 2011

Christine Mathies and Marion Burford

Despite widespread acknowledgement of the importance of employees to the success of service firms, research into how well frontline service staff understand service remains…

5424

Abstract

Purpose

Despite widespread acknowledgement of the importance of employees to the success of service firms, research into how well frontline service staff understand service remains scarce. This study aims to investigate what constitutes good customer service from the viewpoint of frontline service employees and to explore gender differences in particular.

Design/methodology/approach

The data were collected from 876 frontline employees across a wide range of service industries. An automated text analysis using Leximancer explored general and gender‐specific patterns in employees' customer service understanding.

Findings

Irrespective of gender, frontline service staff share the perception that the pillars of good customer service are listening skills, making the customer happy, and offering service. Males have a more functional, outcome‐oriented interpretation of customer service; females focus more on the actual service interaction and emotional outcomes.

Practical implications

By acknowledging gender‐based dissimilarities in the customer service understanding of frontline service employees, the efficiency of recruitment and training processes will be enhanced.

Originality/value

This study contributes to limited work on service models of frontline staff and shows that gender can explain some differences. This study also adds another dimension to the understanding of gender effects in services, beyond its influence on customers' quality perceptions and behaviours. The results are important for services marketing research and for managers in charge of recruiting and training frontline service staff.

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Managing Service Quality: An International Journal, vol. 21 no. 6
Type: Research Article
ISSN: 0960-4529

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Book part
Publication date: 23 October 2008

Fritz Schütze

It is almost unbelievable that it is already 11 years ago that our most beloved friend and teacher Anselm Strauss died. In 1999 we had a conference in Magdeburg, Germany, where we…

Abstract

It is almost unbelievable that it is already 11 years ago that our most beloved friend and teacher Anselm Strauss died. In 1999 we had a conference in Magdeburg, Germany, where we tried to commemorate his very personal and creative way of doing sociological research and of teaching sociology that established an almost miraculous bridge to the minds of German and other European social scientists even though Anselm Strauss was very American. He was American in the best sense of using and encouraging creative freedom of expression, of showing witty nonconventionality, of relating in an egalitarian way to his interaction partners, of being empathically cooperative and practical in his thinking and in his personal relationships with his European students and colleagues. Today, instead, I would like to talk a little bit about his longer lasting impact on German-speaking social sciences and on other European social sciences as far as I have insight into them.

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Studies in Symbolic Interaction
Type: Book
ISBN: 978-1-84855-127-5

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Book part
Publication date: 7 December 2023

Jörg Reckhenrich and Marlen Nebelung

Precise and accurate observation, what we see, and the perception of emotion, what we sense and feel, lead to a more reliable evaluation and thus to better management of complex…

Abstract

Precise and accurate observation, what we see, and the perception of emotion, what we sense and feel, lead to a more reliable evaluation and thus to better management of complex situations. Therefore, perception, observation and judgement are critical success factors in fostering innovation leadership at individual and team levels. This chapter outlines how these aspects need to be considered to facilitate the discovery, reflection and implementation of new ideas and solutions. We look at scientific areas such as neuroscience and positive psychology and apply the research to different professional areas. Based on this, we introduce ‘Coaching with Art’ as a method to train perceptiveness as a quality for self and team leadership to better cope with the challenges and opportunities of innovation processes.

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Innovation Leadership in Practice: How Leaders Turn Ideas into Value in a Changing World
Type: Book
ISBN: 978-1-83753-397-8

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