Search results

1 – 1 of 1
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 24 April 2019

Asama Alglawe, Andrea Schiffauerova, Onur Kuzgunkaya and Itad Shiboub

The purpose of this paper is to explore the impact of the cost of quality (COQ) expenditure allocations on a capacitated supply chain (SC) network.

627

Abstract

Purpose

The purpose of this paper is to explore the impact of the cost of quality (COQ) expenditure allocations on a capacitated supply chain (SC) network.

Design/methodology/approach

This paper proposes a non-linear optimization model which integrates the opportunity cost (OC) (i.e. customer satisfaction cost), into the COQ with consideration of the QL in the supply chain network design decisions. In addition, it examines the effect of considering an investment at each SC echelon to ensure the best overall QL. A numerical example is presented to illustrate the behavior of the model.

Findings

The results show how the QL, COQ and facility location decisions change when incorporating the OC, investments and transportation costs into the SC model.

Originality/value

The novelty of this paper is that it considers the effect of OC, investment at each echelon and transportation costs on SC design by minimizing the overall spending on the COQ. These issues have not been explored, and for that reason, this paper contributes to the understanding of the critical factors that optimizes the SC COQ.

Details

The TQM Journal, vol. 31 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

1 – 1 of 1
Per page
102050