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This paper aims to analyse the post‐crisis communication response of the UK oil industry both from a management and employee perspective following two major helicopter incidents in 2009. The purpose of this paper is to develop further understanding of the merits of a cross‐industry post‐crisis communication strategy for certain crisis types.

This research is a single case study focusing on the Helicopter Task Group (HTG). Thirteen members of the HTG were interviewed and 250 questionnaires distributed to the workforce. Results were analysed against a literature review of current post‐crisis communication theory.

The study demonstrates that where a crisis is deemed to genuinely cross company boundaries, an inter‐organisational approach to post‐crisis communications is of mutual benefit to all stakeholders, providing certain conditions for dialogue are met.

This paper only focuses on one crisis event. Further research is required with other inter‐organisational groups formed to lead a cross‐industry response to a crisis.

This case study provides a model for cross‐industry pre‐crisis planning and post‐crisis renewal strategy where the aim is not to attribute blame, but to respond to a wider community of concerns and issues that are deemed to cross company and institutional boundaries.

The research demonstrates that the process of rebuilding stakeholder relationships and renewal is possible prior to any formal attribution of blame or apology.

The paper investigates the role of social networks in the millennials’ decision-making process of illegal and unnotified food supplements purchase. The connections and interactions that (co) produce information are studied with a holistic perspective of social sustainability as a development driver of business model innovation.

An exploratory qualitative multiple analysis study was conducted in two consecutive phases. Data from 23 semi-structured individual interviews were collected, followed by a netnographic analysis of the Facebook virtual community.

The results show that the decision-making process does not develop following the traditional sequence, as social networks modify the wellness meaning creation process and reduce risk perception. Moreover, social networks introduce the use of similar experiences of others and online information and emotional support on unethical and unhealthy behavior.

Due to the application to a social network, the results should be understood within this context. Future studies would benefit by expanding the target and the range of social networks explored.

The official information quality control, as a prerogative of public and professional health stakeholders, and the medialization of medicalization, contribute to the conscious development of their wellness meanings and values.

This work represents one of the first attempts to investigate resources integration through social networks in the pre-purchase decision-making process of unnotified and illegal food supplements. Unethical and unhealthy behavior develops through the interaction of actors, firms, influencers and individuals over social networks.

OUR article on Colonial Libraries in the March issue has been much appreciated and has already led to a good deal of correspondence on the subject. A letter has reached us from Mr. H. Rutherford Purnell, of the Public Library of South Australia at Adelaide, which proves how very deeply he is interested in our affairs over here. We print it on another page and trust that somebody will take it upon themselves to answer his many queries in the same kindly spirit as they are asked.

In 1840 the ancient city of Brechin was the kind of community which was ceasing to be important. It was a market town of some 6000 people set in the fertile countryside of Angus in North East Scotland. During the Age of Improvement market towns had become wealthy by selling hitherto novel and expensive goods and services to the surrounding countrypeople who purchased them with the profits of capitalistic agriculture. Now the initiative was slipping away to cities like nearby Dundee and the emergent industrial centres of the central belt of Scotland. Nevertheless the town had a flax mill, a bleachfield, several linen works and two distilleries. There was also work for nine ministers, nine lawyers and nine doctors. The ministers and lawyers were particularly important: the former propounded rival arguments about church government, the latter formalised and interpreted the resulting conflicts. Their part in this cameo of library history calls for some explanation.

MANY of the parish and community libraries of Scotland in the eighteenth and nineteenth centuries were subscription libraries, as this was the best way for people of limited means to amass and maintain reasonable collections, but it was not always so. When William Ewart and his colleagues met to consider the problem of public libraries in 1849, they interviewed John Imray, a civil engineer who had seen several parochial and village libraries in the north of Aberdeenshire. The cross‐examination by Ewart began as follows: