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Article
Publication date: 2 March 2020

Inge L. Hulshof, Evangelia Demerouti and Pascale M. Le Blanc

This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and…

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Abstract

Purpose

This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.

Design/methodology/approach

Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.

Findings

Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.

Originality/value

The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

Details

Career Development International, vol. 25 no. 4
Type: Research Article
ISSN: 1362-0436

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