Thomas Wright, Imran Hyder, Mitchell Daniels, David Kim and John P. Parmigiani
The purpose of this paper is to determine which of the ten material properties of the Hashin progressive damage model significantly affect the maximum load-carrying ability of…
Abstract
Purpose
The purpose of this paper is to determine which of the ten material properties of the Hashin progressive damage model significantly affect the maximum load-carrying ability of center-notched carbon fiber panels under in-plane tension and out-of-plane bending.
Design/methodology/approach
The approach used is to calculate the maximum load using a finite element model for a range of material property values as specified by a fraction factorial design. The finite element model used has been experimentally validated in prior work.
Findings
Results showed that for the laminates considered, at most three and as few as one of the ten Hashin material properties significantly affected the magnitude of the maximum load.
Practical implications
While the results of this paper only specifically apply to the laminates included in the study, the results suggest that, in general, only a small number of the Hashin material properties affect laminate load-carrying ability.
Originality/value
Knowing which properties are significant is of value in selecting materials to optimize performance and also in determining which properties need to be known to a high accuracy.
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Shabir Hyder, Muhammad Imran Malik, Saddam Hussain and Adeel Saqib
The aim of this study is to examine the relationships among hotel employees’ creative self-efficacy, co-creation and new service development moderated by collective efficacy in…
Abstract
Purpose
The aim of this study is to examine the relationships among hotel employees’ creative self-efficacy, co-creation and new service development moderated by collective efficacy in the context of social exchange theory (SET).
Design/methodology/approach
Data were collected by using questionnaire from the frontline employees working in hotels in Pakistan. A total of 220 employees participated in the survey. Structural equation modeling has been used.
Findings
Results show that employees’ creative self-efficacy enhances co-creation and helps in new services development. Moreover, collective efficacy moderates the relationship between individual employees’ creative self-efficacy and co-creation.
Practical implications
Hotel managers should focus on building employees' self-efficacy beliefs to enhance their motivation and performance in new service development. Moreover, they should establish platforms for co-creation with customers, involving them in idea generation, feedback and testing, to ensure new services meet customer needs and increase their adoption.
Originality/value
Earlier literature has examined the co-creation and new service development from various perspectives, largely ignoring the social exchange theory. This is the pioneering study that examines these relationships through the lens of social exchange theory. Moreover, most of the literature has analyzed the co-creation separately, i.e. either employees’ co-creation or customers’ co-creation. To understand the phenomenon of co-creation in depth it is believed that co-creation should be analyzed from both these aspects. Therefore, this study examined this phenomenon by including employees’ as well as customers’ co-creation for better understanding. Moreover, the group influence is examined in explaining the new service development through collective efficacy. Therefore, this study is unique in explaining the co-creation and new service development from various angles.
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Muhammad Imran Malik, Shabir Hyder, Saddam Hussain, Niaz Muhammad, Muhammad Sabir and Farida Saleem
The aim of the study is to test the integrated model involving work stress, office clutter and employee performance with the moderating roles of training and self-discipline (SD…
Abstract
Purpose
The aim of the study is to test the integrated model involving work stress, office clutter and employee performance with the moderating roles of training and self-discipline (SD) after the re-opening of the banks after the COVID-19 wave.
Design/methodology/approach
The study used 333 respondents from banking industry, whose responses were recorded using a closed ended questionnaire. The authors used partial least square path anaysis to analyze the data.
Findings
Work stress significantly increases office clutter, which harms the employees’ performance. Moreover, SD and training significantly improve employees’ performance by reducing work stress and thereby office clutter. There are various mechanisms through which both these factors reduced stress and office clutter.
Practical implications
The employee’s performance can be enhanced with lower levels of office clutter. The office clutter can be managed through having lower levels of stress and providing people with training and inculcating SD among them. A greater understanding of the factors that count toward office clutter might help bank managers and employees to address the issues related to their performance.
Originality/value
The authors have proposed a new framework involving conservation of resources theory for the employees’ performance. They posit employees’ performance is an organizational resource, which can be conserved as well as enriched both by employers and employees through their own contribution.
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Muhammad Imran Malik, Faisal Nawaz Mir, Saddam Hussain, Shabir Hyder, Asim Anwar, Zia Ullah Khan, Noman Nawab, Syed Farjad Ali Shah and Muhammad Waseem
This paper aims to examine the mediating role of environmental concern in the relationship of green purchase awareness and purchasing behavior of fast food consumers keeping in…
Abstract
Purpose
This paper aims to examine the mediating role of environmental concern in the relationship of green purchase awareness and purchasing behavior of fast food consumers keeping in view the theory of planned behavior.
Design/methodology/approach
A quantitative, cross-sectional design is used by collecting primary responses through a validated questionnaire. In all, 1,008 male and female buyers of fast food were sampled. Structural equation modeling is applied.
Findings
The results revealed that green purchase awareness has a positive relationship with green purchase behavior, and environmental concern has no mediation in the relationship. Upon having awareness, the respondents adopted green or pro-environmental behavior, but at the same time, they were found having least concern for the protection of environment.
Research limitations/implications
This is a cross-sectional study with questionnaire. Multiple sources of data collection results in weakening self-reporting bias.
Practical implications
Implications count toward individuals, enterprises and society at general.
Originality/value
The study highlights the issue of not having concern for the protection of the environment even after having green purchase awareness. This is the first time the environmental concern is examined as a mediator in the selected relationship. The contradictory results of having no environmental concern differentiate this study from others.
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Ibrahim Mahmoud Darwish, Ayman Mahmoud Bazzi and Alaaeldin Abbass Ali
The current research seeks to investigate the antecedents of customers’ sustainable purchasing behavior from eco-friendly restaurants located in Lebanon. Moreover, it explores the…
Abstract
Purpose
The current research seeks to investigate the antecedents of customers’ sustainable purchasing behavior from eco-friendly restaurants located in Lebanon. Moreover, it explores the mediating role of purchase intention on the relationships between pro-environmental antecedents and green purchase behavior. Additionally, it examines the moderating role of willingness to pay premium prices for sustainable products.
Design/methodology/approach
The questionnaire technique was used to gather data, and the convenience sample technique was used to select 397 restaurants’ customers.
Findings
The results revealed a positive effect of customers’ green purchase behavior exerted by environmental concern, purchase intention, and willingness to pay premium prices for sustainable products. Also, the findings adopted a significant mediating role of green purchase intention between pro-environmental antecedents and purchase behavior toward green products.
Practical implications
The current study presents several practical implications for managers and decision-makers. Such as issuing green marketing campaigns on a regular basis to highlight the value of organic food safety, the necessity of using eco-friendly cutlery and the use of renewable energy systems.
Originality/value
This study examined the model pro-environmental antecedents in Lebanon as one of the Middle Eastern developing countries, whereas few studies examined this relationship. Furthermore, this paper contributes by examining the mediating role of green purchase intention.
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Ikhsan Budi Riharjo, David Efendi, Kurnia Kurnia and Wimba Respatia
The aim of this study is to examine the relationship between the perceived firm ethicality and loyalty behaviour of consumers through the lens of corporate social responsibility…
Abstract
Purpose
The aim of this study is to examine the relationship between the perceived firm ethicality and loyalty behaviour of consumers through the lens of corporate social responsibility (CSR), green brand innovativeness (GBI) and green marketing (GM).
Design/methodology/approach
The authors used questionnaires as a primary method of data collection. The authors selected four large malls in Jakarta, the capital of Indonesia and three large malls in Surabaya, the second-largest city in the country. These locations were chosen due to their high levels of consumer activity and the presence of numerous products from major companies.
Findings
The findings provide strong support for all proposed hypotheses, confirming that perceived firm ethicality plays a crucial role in significantly enhancing brand loyalty. This positive relationship however is mediated through distinct pathways, namely CSR, GBI and GM. Each of these factors contributes meaningfully to shaping consumer perceptions of a firm’s ethicality, which in turn drives greater loyalty to the brand. Collectively, these strategies synergise to amplify a firm’s perceived ethicality, further solidifying brand loyalty. Notably, CSR, perceived firm ethicality, GBI and GM together account for approximately 65.2% of the variance in customer brand loyalty.
Originality/value
The study offers important theoretical insights into attachment theory by extending it to consumer-brand relationships, demonstrating that perceived firm ethicality fosters emotional attachment, which enhances brand loyalty. Just as secure attachment in human relationships builds trust and loyalty, consumers develop emotional bonds with brands they perceive as ethical, supported by CSR practices, GBI and GM from the firms. These strategies reinforce consumer trust and loyalty, paralleling attachment theory’s secure base concept.
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Vina Paramitha, Ser Zian Tan and Weng Marc Lim
Amidst growing concerns about environmental sustainability, brands face the challenge of upholding authenticity in their green marketing efforts. While existing research primarily…
Abstract
Purpose
Amidst growing concerns about environmental sustainability, brands face the challenge of upholding authenticity in their green marketing efforts. While existing research primarily focuses on understanding and preventing greenwashing, there is a critical need to explore its consequences and mitigation strategies. This study aims to investigate the effects of greenwashing across varying levels of severity on consumer forgiveness and brand attitude, with growth beliefs and apology sincerity serving as moderators.
Design/methodology/approach
This study conducted a between-subjects online experiment in two phases: Phase 1 examined the effects of greenwashing severity on brand attitude, mediated by consumer forgiveness and moderated by their growth beliefs, whereas Phase 2 tested the moderating role of apology sincerity.
Findings
This study identifies different types of greenwashing and reveals that higher perceived severity of active greenwashing worsens brand attitude through reduced consumer forgiveness. However, consumers with stronger growth beliefs show greater forgiveness, moderating the negative impact of greenwashing severity. Crucially, a sincere apology effectively mitigates the detrimental effects of greenwashing severity on brand attitude.
Research limitations/implications
This study offers actionable insights for brand managers, highlighting that fostering growth beliefs and offering sincere apologies can mitigate the negative impacts of greenwashing.
Originality/value
This study advances the greenwashing literature by highlighting the negative consequences of greenwashing on consumer forgiveness and brand attitude, and underscoring the role of growth beliefs and apology sincerity as effective mitigation strategies.
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Azharul Islam, Ratan Ghosh, Md Kaysher Hamid and Sadman Kabir
This study aims to measure the impact of sustainable production and distribution processes on the sustainability performance in the pharmaceutical sector of Bangladesh based on…
Abstract
Purpose
This study aims to measure the impact of sustainable production and distribution processes on the sustainability performance in the pharmaceutical sector of Bangladesh based on triple bottom line (TBL) approach.
Design/methodology/approach
It measures sustainable manufacturing and distribution practices with three dimensions namely: sustainable production process, sustainable supply chain management and sustainable end-life management, whereas sustainability performance is measured with three important aspects of performance measurement of TBL, namely social, environmental and financial performance. A survey questionnaire has been designed to collect data relating to sustainability practices and sustainability performance of listed pharmaceutical companies in Bangladesh. The data have been analyzed with the partial least square structural equation model (PLS-SEM) to investigate the relationship between sustainable production and distribution practices and economic, environmental and social performances.
Findings
The findings show that a sustainable production process has a positive impact on environmental and economic performance, but sustainable supply chain management has a significant impact only on economic performance. Whereas sustainable end-life management has a significant impact on both environmental and social performance but not on the financial performance of the industry. Although the current findings contradict some of the previous outcomes, the results can still be robust in the context of Bangladesh.
Practical implications
It is expected that the findings of the study might provide new insights into the sustainability initiatives of the manufacturing companies of Bangladesh. The study findings can help policymakers in implementing the sustainability agenda of the United Nations.
Originality/value
The pharmaceutical industry of Bangladesh has a significant contribution to the foreign earnings of the country. But the introduction of sustainable development goals (SDGs) criteria has forced the industry to redesign its production and operation systems. While numerous studies have investigated the individual components of the TBL in the developed country context, the dynamics of an emerging economy like Bangladesh have been overlooked. By focusing specifically on Bangladesh, a country with a promising pharmaceutical sector handling unique socioeconomic and environmental challenges, the current study fills a considerable gap in the existing sustainability literature.
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This paper aims to examine the blockchain introduction and altruistic preference decisions of the supplier in agricultural food supply chains and discuss how the supplier…
Abstract
Purpose
This paper aims to examine the blockchain introduction and altruistic preference decisions of the supplier in agricultural food supply chains and discuss how the supplier decisions are influenced by blockchain technology and altruistic preference levels.
Design/methodology/approach
The author considers a single period two-level supply chain model to describe the supplier’s decisions. The supplier, as the leader of the game, decides whether to introduce blockchain technology and his own level of altruistic preferences. Consumers have environmental awareness and heterogeneity in green trust. Supply chain members determine their own product pricing and green effort level under Stackelberg game.
Findings
The results reveal the negative impact of unit verification cost in the technology introduction process on the supply chain. In addition, the supplier can adjust their profits by adjusting their altruistic preferences after introducing blockchain to offset the impact of blockchain through the influence of altruistic preferences as discussed by the author.
Originality/value
This paper investigates how the profits and green efforts of supply chain members are influenced by blockchain technology and altruistic preferences.
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Muhammed Baykal, Ahu Yazıcı Ayyıldız and Erdogan Koc
This study aims to investigate the influence of customer satisfaction and brand loyalty on hotel guests’ repurchase intentions when they experience consumer confusion.
Abstract
Purpose
This study aims to investigate the influence of customer satisfaction and brand loyalty on hotel guests’ repurchase intentions when they experience consumer confusion.
Design/methodology/approach
A quantitative research method was used in the study and the data were collected through a survey. A survey was used to collect data from 406 hotel guests staying at four and five-star hotels. The structural equation model was used to test the influence of consumer confusion on hotel guests’ repurchase intentions.
Findings
The findings of the study show that while consumer confusion has a negative effect on hotel guests’ repurchase intentions, customer satisfaction and brand loyalty have a positive influence on their repurchase intentions. Customer satisfaction and brand loyalty tend to have a partial mediating role in the relationship between consumer confusion and repurchase intention.
Practical implications
The findings show the need for the hotel management to provide simple, concise, yet sufficient information enabling tourists to differentiate their offerings to reduce confusion.
Originality/value
Previous research has largely neglected the role of guests’ loyalty and satisfaction with the hotel brand. This research shows that guests’ loyalty and satisfaction with the hotel brand play an important role in terms of the repurchase intention and in reducing confusion.