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The purpose of this paper is to consider factors affecting the effective utilisation of information and communication technology (ICT) and the adoption of more sophisticated ICT solutions in small and medium‐sized enterprises (SMEs) in Lagos, Nigeria.

The study adopts a case study approach. Semi‐structured interviews in 25 SMEs were used as tools for data collection.

The paper identifies eight key factors that affect the effective utilisation and adoption of more sophisticated or advanced ICT solutions in Nigerian SMEs.

The data for this research are drawn from a particular region in Nigeria, therefore, the findings are not generalisable to SMEs in other regions. Also, the data are collected from various industry sectors hence, it is not possible to have sector‐specific conclusions.

Effective utilisation of sophisticated ICT solutions in SMEs has great impact on SMEs' competitiveness. Also, the study could assist owner‐managers, policy makers and stakeholders to better understand the major challenges faced by Nigerian SMEs and create various initiatives to assist these SMEs.

The study provides insight into the adoption of sophisticated ICT solutions within Nigerian SMEs that is of value to owner‐managers, policy makers and academic researchers. The study further suggests means to achieve a successful and sustainable technology adoption in SMEs.