Ahsan Mohamed Nazim, Ismael AbuJarad, Mohamed Sulaiman and Ibrahim bin Hamzah
The purpose of this study is to examine the level of awareness of the public about Weights and Measures Act, the awareness of Metrology Corporation Malaysia (MCM) services such as…
Abstract
Purpose
The purpose of this study is to examine the level of awareness of the public about Weights and Measures Act, the awareness of Metrology Corporation Malaysia (MCM) services such as verification sticker and the awareness about ways to file a complaint by the public.
Design/methodology/approach
A quantitative research methodology survey was used to collect data. The quantitative collected data were analysed to achieve the objectives of this study.
Findings
The results of this study showed a low awareness level of the general public, especially non-stakeholders, knowledge, attitude and actual behaviour about the work of verification and re-verification and checking for verification sticker as well as ways of complaining if the instrument is not verified. In addition, the number of stakeholders working in the legal metrology area was high and Facebook was one of the most preferred media by the public to get awareness messages.
Research limitations/implications
It is recommended for other researchers to enlarge the sample size and implement the study on more companies in the industry.
Practical implications
The findings of this study revealed that public awareness, knowledge and intention have significant and positive relationship with actual behaviour of the public and that awareness, knowledge and actual behaviour among the non-stakeholder were low compared to the stakeholder. The results also enriched the stakeholders in legal metrology for improving public awareness, knowledge and actual behaviour toward the legal metrology and Wight and Measure Act, 1972.
Social implications
This study shows that Facebook was one of the most preferred media by the public to get awareness messages. This reflects the important role that social media plays. This is useful to the companies because it helps them understand the preferences of public in the society. In addition, the results of this study are useful to the decision-makers in the industry, which is expected to impact the performance of such companies.
Originality/value
This study is among the few studies conducted in the Malaysian context.
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Salah Ud Din, Sharifah Hayaati Syed Ismail and Raja Hisyamudin Raja Sulong
The purpose of this study is to present an analysis of the Islamic good governance concept and means known as Al-Siyasah Al-Syar’iyyah as a principle and approach for combating…
Abstract
Purpose
The purpose of this study is to present an analysis of the Islamic good governance concept and means known as Al-Siyasah Al-Syar’iyyah as a principle and approach for combating corruption. This literature review aims to synthesize extant literature that discusses the determinants of integrity and how to prevent and combat corruption based on the Al-Siyasah Al-Syar’iyyah perspective.
Design/methodology/approach
A systematic search was conducted on a literature review based on Scopus and referred journals from Google Scholar databases. A manual search on Google Scholar was performed to identify additional relevant studies. Studies were selected based on the predetermined criteria. They were thematically examined using content analysis.
Findings
The study found that most of the 45 works of the literature, (41 studies and four chapters) suggested that corruption should be considered a sin and that education of Al-Siyasah Al-Syar’iyyah’s perspective against corruption, emphasizing the principle of piety, the institutionalization of justice and accountability, good governance performance with an emphasis on its belief in self-accountability and justice, is the means to combat corruption.
Originality/value
This study is unique in that it focuses on locating material on battling corruption from the standpoint of Al-Siyasah Al-Syar’iyyah. Based on the al-Quran, the Sunnah and the best practices of Muslim rulership, this notion provides an epistemological, ethical and ontological stance in Islam.
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Abdul Razak Bin Ibrahim, Matthew H. Roy, Zafar Ahmed and Ghaffar Imtiaz
The purpose of this paper is to understand the production processes utilized by the Malaysian construction industry (MCI).
Abstract
Purpose
The purpose of this paper is to understand the production processes utilized by the Malaysian construction industry (MCI).
Design/methodology/approach
The paper follows an earlier work published in this journal in which the authors analyze the global construction industry focusing on the evolution of lean production systems.
Findings
The future of construction is exciting. International markets, innovations in technology, and techniques of construction project management, new relationships across disciplines are all avenues of development. To make the best use of their opportunities, the MCI must invest in research and development (R&D), undertake public education about the field and develop new methodologies to improve operational performance in construction.
Originality/value
This paper provides a detailed analysis of the MCI, it's impact on the economy, key success factors, struggles and problems that the industry currently faces. Analysis of key functional areas like operations management, R&D, and occupational safety and health administration provide insights into improvement.
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Helen M. Dah, Robert J. Blomme, Arie Kil and Ben Q. Honyenuga
This chapter investigates the effect of customer orientation and CRM organization on hotel financial performance. A model of enhancing hotel financial performance through customer…
Abstract
This chapter investigates the effect of customer orientation and CRM organization on hotel financial performance. A model of enhancing hotel financial performance through customer satisfaction practices was tested. Customer satisfaction was hypothesized to be a mediator in the relationships between customer orientation and CRM organization and the result being financial performance. The sample consisted of 54 hotels that was made up of three 5-star, fifteen 4-star, and thirty-six 3-star hotels in Ghana. A quantitative deductive approach was employed to gather data using cross-sectional survey, which was analyzed using PLS-SEM to check the validity, reliability and factor loading of the data. The findings revealed that, CRM organization enhances customer satisfaction and financial performance of hotels. Also, customer orientation showed significant positively related to customer satisfaction in the hotels. Surprisingly, the effects of CRM organization and customer orientation on financial performance through customer satisfaction were insignificant. Thus, customer satisfaction failed to mediate the effect of CRM organization and customer orientation on the financial performance of hotels. This suggests that though an effective CRM organization enhances customer satisfaction, it directly affects the financial performance of hotels. The outcomes have useful implications for CRM implementation on hotel financial performance in Ghana.
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Awanis Ku Ishak, Hanissah A. Razak and Norzalila Jamaludin
Mental health is a universal issue nowadays, and poor mental health is detrimental to any individual's optimal health and well-being. Instead of keeping up with mental health…
Abstract
Mental health is a universal issue nowadays, and poor mental health is detrimental to any individual's optimal health and well-being. Instead of keeping up with mental health, most civilization encounters the opposite continuum of mental health, a.k.a. mental illness. Unfortunately, mental health issues are more intense during the COVID-19 pandemic and its impact on public organizations and public servants more severe while rendering their social services to the Malaysian citizens despite the danger of the pandemic to them and their family’s well-being. Hence to cure the disease, manifold ways and means are presented. Most public servants are Malay Muslims and hence recommended treatments are originated from Islam teachings, thus proposing the Islamic Mental Health model to improve their mental health during this intense situation is proper. The model emphasizes on fulfilling the deeds of habluminallah and habluminannas. Habluminannas complements habluminallah as the formation of a complete mental health model from Islamic perspective. Habluminallah focuses on the person's relationship to his Creator, while habluminannas focuses on the person's relationship with others. These two types of morals, that is morals to Allah (habluminallah) which is indicated by the command that Muslims must establish a good relationship with Allah by not associating Allah with others and Muslims also must show morals toward fellow human beings (habluminannas) shown by the command to do good to both parents, close relatives, orphans, poor people, near neighbors and distant neighbors, peers, people on the way, and servants. Habluminallah and habluminannas are two sides of a coin that cannot be separated. The two are the foundation of comprehensive mental health in Islam. So Islam encourages its people to practice both worshiping of the Creator as well as encourages social relations, such as paying attention to the fates of the weak. Even if referred to the pillars of Islam, there is a combination of habluminallah and habluminannas, a combination of vertical and horizontal relations.
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Muhammad Khalique, Nick Bontis, Jamal Abdul Nassir bin Shaari and Abu Hassan Md. Isa
The purpose of this paper is to evaluate the links between intellectual capital sub-components and organizational performance in small and medium enterprises (SMEs) operating in…
Abstract
Purpose
The purpose of this paper is to evaluate the links between intellectual capital sub-components and organizational performance in small and medium enterprises (SMEs) operating in the electrical and electronics manufacturing sector in Pakistan.
Design/methodology/approach
Data were collected through structured questionnaires from a sample of 247 respondents from Pakistani SMEs in Gujranwala and Gujarat. Several tests were used to examine the reliability and validity of the research instrument. Finally, multiple regression analysis was used to test the proposed research hypotheses.
Findings
The findings of this study demonstrate that the overall regression model of intellectual capital shows goodness of fit while one component of intellectual capital – namely human capital – appeared insignificant. Subsequently, six out of seven research hypotheses was accepted.
Practical implications
This study will provide a valuable framework for entrepreneurs, executives, managers and policy makers in managing intellectual capital within the Pakistani context.
Originality/value
To the best knowledge of the authors, this is the first empirical study that has been conducted on SMEs operating in the electrical and electronics manufacturing sector in Pakistan.
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Mohamed Albaity and Mahfuzur Rahman
Several research models have been proposed in the existing literature to understand the intention to use Islamic banking where conventional bank customers are not primarily…
Abstract
Purpose
Several research models have been proposed in the existing literature to understand the intention to use Islamic banking where conventional bank customers are not primarily addressed. Upon measuring the level of Islamic financial literacy (IFL) among the customers of conventional banks in the UAE, the purpose of this paper is to examine the direct and indirect effects of IFL, awareness, cost and benefit, reputation and attitude towards Islamic banking on the intention of potential customers to use Islamic banking.
Design/methodology/approach
Using judgmental sampling techniques, questionnaires were distributed to working individuals who did not have accounts with Islamic banks. A total of 350 completed and usable questionnaires were received and used for further analysis. The SmartPLS 3.0 software was used to analyse the data.
Findings
The results revealed that the level of IFL was high across the respondents and differed significantly as a function of gender, income level and years of work experience. The findings showed that IFL, awareness, reputation and attitude towards Islamic banking significantly influenced the intention to use Islamic banking, while cost and benefit appear not to. Interestingly, IFL was negatively correlated with the intention to use Islamic banking, but when the attitude towards Islamic banking mediated the relationship between IFL and the intention to use Islamic banking it then became positive.
Research limitations/implications
Future research should consider looking at non-Muslim economies, which might be more vulnerable to IFL. In addition, a comparison between the current customers of Islamic banks and potential customers might be relevant to see whether the IFL of the current customers differs from the new customers.
Practical implications
The implications of the research are twofold. First the study suggests that IFL is crucial for an Islamic bank’s potential new customers. Islamic bank managers should design and focus their policies toward enriching the knowledge of the public about Islamic banks and their products. Second, IFL alone does not lead to a higher level of intention to use Islamic banks unless there is a positive attitude towards such banks.
Originality/value
To the authors’ knowledge, this is one of the first studies to consider the IFL measure used in this paper. Therefore, this study will be the foundation for future research on IFL.
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Hussain Mohi-Ud-Din Qadri, Atta Ul Mustafa, Hassnian Ali and Atta Ul Mustafa Tahir
This study aims to find whether sukuk (Islamic bonds) possess a safe haven property for investors or not.
Abstract
Purpose
This study aims to find whether sukuk (Islamic bonds) possess a safe haven property for investors or not.
Design/methodology/approach
To analyze this statement, the study used data from MSCI World conventional and MSCI World Islamic indices from August 17, 2012 to June 8, 2022. The study used the generalized autoregressive conditional heteroskedasticity (GARCH) variance technique, the most common technique used in stock data analysis.
Findings
The results dictate the absence of sukuk as a safe haven for investors as both the conventional and Islamic markets show decoupling behavior. The study finds concrete evidence of a strong association between the debt-based bond market and the Islamic sukuk market. As these markets mostly like to move in a parallel direction, a recession in a conventional bond market likely means a recession in the Islamic sukuk market.
Originality/value
This study is unique in incorporating the MSCI World Islamic Index and other Islamic indices of several Muslim countries, which was absent in previous research. Second, this study is unique because it adds a separate regression for the COVID era to show whether the movement of indices changed during regression.
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Martini Dwi Pusparini, Sri Herianingrum, Zakaria Bahari and Hafas Furqani
The purpose of this paper is to study in depth about frugal lifestyle and analyze it within the framework of the principles of Islamic consumption ethics.
Abstract
Purpose
The purpose of this paper is to study in depth about frugal lifestyle and analyze it within the framework of the principles of Islamic consumption ethics.
Design/methodology/approach
This research uses a textual–contextual approach to explore the concepts of frugal and Islamic consumption by studying various existing literature.
Findings
The research findings highlight both similarities and notable differences between frugal and Islamic consumption. While they share aspects such as materialism, avoidance of materialism and support for sustainable consumption, the contrast lies in the fact that Islamic consumption is rooted in faith and devotion to Allah SWT. Unlike the primarily individual-focused and worldly orientation of frugal concepts, Islamic consumption is motivated by a commitment to individual desire and social balance, also well-being in both the present and the hereafter. Islamic consumption places an unique emphasis on social solidarity, a feature absent in the individualistic long-term goals of a frugal lifestyle.
Practical implications
This study offers a valuable contribution to marketers, particularly those who are engaged in the Islamic marketing field. Marketers are keen on understanding frugal consumers as a potential emerging market segment.
Originality/value
To the best of the authors’ knowledge, this study is considered the first attempt to link the idea of frugality with the Islamic ethical principles of consumption. It highlights how Muslims should comprehend the concept of frugality accurately, avoiding misinterpretations that portray it solely as a means to combat materialism and consumerism, as has been commonly understood.
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Deske W. Mandagi and Dave Centeno
Anchored in the theories of brand gestalt and stakeholder perspectives, this study aims to undertake a comprehensive examination of the brand gestalt concept, emphasizing its…
Abstract
Purpose
Anchored in the theories of brand gestalt and stakeholder perspectives, this study aims to undertake a comprehensive examination of the brand gestalt concept, emphasizing its multidimensional nature and the process of co-creation.
Design/methodology/approach
Focused within the context of the Wonderful Indonesia brand, the research draws upon a rich qualitative data set derived from in-depth interviews conducted with 18 international tourists, supplemented by netnography (or internet ethnography) of websites, social media and online articles related to Wonderful Indonesia. Using grounded theory methodology, the qualitative data undergo rigorous analysis to identify emergent themes and patterns.
Findings
The research elucidates the four dimensions (4S) comprising brand gestalt: storyscapes, sensescapes, servicescapes and stakeholderscapes. Each dimension is further delineated into essential categories, providing a comprehensive understanding of brand gestalt. This study highlights the collaborative nature of brand gestalt, emphasizing the involvement of multiple stakeholders in shaping the brand's identity and perception. Consumer perceptions of co-creation are identified as significant contributors to brand gestalt, enhancing the brand's value proposition.
Practical implications
Destination management and practitioners can use the insights from the research to refine their brand management and marketing strategies by leveraging the dimensions of brand gestalt. Recognizing the collaborative construct of brand gestalt can guide businesses in fostering meaningful relationships with stakeholders and aligning branding efforts with collective visions. Understanding the role of consumer co-creation in brand development can inform strategies aimed at enhancing brand equity and fostering consumer loyalty.
Originality/value
This study extends existing literature on brand gestalt by providing a comprehensive examination of its four dimensions and essential categories. By emphasizing the collaborative nature of brand gestalt, this study contributes to advancing the understanding of brand co-creation paradigms. The identification of consumer perceptions of co-creation as a significant factor in brand gestalt adds novel insights to the literature, offering valuable implications for brand management and marketing strategies.