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This paper considers the design of technology in domestic, or home, settings. The systems themselves have become increasingly complex and the need for dependable systems correspondingly important. The design problem is concerned less with the creation of new technical artefacts than with their effective configuration and integration. Inadequate understanding of the lived reality of use and user needs is often responsible for lack of dependability. The paper illuminates and highlights some fields for future investigation.

The purpose of this paper is to provide an observational examination of the recent Scottish elections, within which an e‐counting system was employed to manage the increased complexity of the Scottish electoral system for the first time.

Observations of an ethnographic nature, supplemented by written documentation used for both training and public consumption during the Scottish election process.

It was found that the voting system for the Scottish elections had not received sufficient review or testing prior to the election; further that the design choices imposed by the DRS software did not support the actions of its users efficiently enough, or justify confidence in the dependability of the system.

That the deployment of e‐counting systems requires careful consideration; many of the issues raised in this paper are similar to those of the official Scottish Elections Review, to which our team provided input.

The Scottish elections were the first to allow members of the public to register as election observers, accredited by the Electoral Commission. As such, the Scottish elections represented the first large‐scale opportunity to observe such processes for the academic community.

This article describes in outline the different approaches used to support the management of information, information systems and information technology. It has a bias towards systems and technology, rather than information, if only because this is where most management effort is focused. Management information per se is neither frequently attempted nor easy.

Shortcomings in the BRS MENTOR mainframe interface and the desirability of using the workstation capabilities of the PC were factors in the decision to develop and implement a microcomputer‐based interface to the BRS software and associated databases. The Interface Design Subcommittee's charge was to design and implement the interface components for the Library Information Workstation, a microcomputer public terminal that provides access to local and remote online catalogs, periodical index databases, campus information resources, and information files stored on the microcomputer. This article focuses on the design of the interface to the BRS/SEARCH software and ancillary periodical index databases—initially Current Contents, six Wilson databases, and ERIC.

Presents the results of a study aimed at investigating the antecedent software development factors that affect quality of final products. By monitoring those causal factors from the early phases of development, one can have a final product of enhanced quality and reduced costs.

The study considered an unprecedentedly large number of 30 C++ object‐oriented systems of varied size and application domains, a comprehensive suite of large number of predictive software design or code measures in one study, and compared their results on a common platform.

It was found that many of the software design or code measures have a significant positive or negative relationship with quality.

The value of the paper lies in the fact that it addresses some of the major problems from which most of the studies conducted in this research domain suffer. The objective and justification of this paper are to address these deficiencies, in addition to validating some of the results obtained in earlier studies. Another important value of the paper lies in the fact that, based on the results of the study, the paper enlists useful lessons learned that can provide some practical insight for practitioners and quality managers.

Navigation problems in a hypertext might be reduced, if multiple, coherent views of the hypertext were available. Document outlines help readers appreciate the structure and meaning of the document. We propose measures of syntactic and lexical balance in an outline and show in a sample of documents the degree to which these balances occur. Based on balance in an outline, a method for semi‐automatically generating an alternative outline is applied to one textbook. The textbook with both its original and its alternative outline is available in hypertext, and subjects who were asked to evaluate this hypertext noted that the alternative outline would help readers compare concepts in the textbook. The computer programs for generating outlines have been used in several writing tasks, including the writing of this paper.