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Following earlier comparative evaluations of software for the management of references and citations by Maggie Shapland, reported in LIBS 89/90, February 2000, in which EndNote 3.1.0 was included, there has been a release of EndNote 4 by ISI ResearchSoft. The new version is described as an online research tool, a reference database and a bibliography maker. This new evaluation refers to the earlier evaluation comments and adopts similar categories for evaluation to facilitate comparison. These are, with new categories shown in italics:

In an effort to facilitate the identification and use of highly‐relevant publications and resources relating to the social and economic implications of information, computation, and communication technologies, the National Science Foundation (NSF) recently funded a pilot project to create a Web‐based bibliographic database of significant materials. Within the framework of this database, users are able to browse citations to relevant topics or search for specific aspects. The nature of the selected resources, their description, and associated methods for searching, viewing, saving, and exporting are outlined. The features and functionalities of the host Web‐based database management software are also described.

This study aims to review the current level of service and support provided for the bibliographic management applications, EndNote and RefWorks providing research libraries with a baseline for benchmarking their support of these tools.

The 111 web sites of the Association for Research Libraries (ARL) academic libraries were systematically reviewed in 2009 for any information provided on the support for bibliographic management applications. This information was recorded and examined by type of library, US publicly supported college or university, US private college or university, or Canadian college or university.

The majority of ARL libraries provide support for one or more of these applications with the largest percentage, 42 percent, providing support for both applications. The US privately supported colleges and universities were more likely to have licensed an application and to provide support for both applications. A large percentage of libraries provide instruction on the supported application and instructional materials. The libraries supporting RefWorks were more likely to use the instructional materials provided by RefWorks where more libraries produced supporting materials for EndNote in‐house.

Examples of extemporary libraries supporting EndNote, RefWorks and both applications are provided along with other information to aid in the design and or development of support for bibliographic management applications.

This is the first large academic library study examining the overall support provided for these important and widely supported applications designed to work with library resources to aid in the research process.

The costs associated with staffing acute mental health wards is the largest expenditure in the inpatient budget. Exploring skill mix and its impact on outcomes, particularly service user outcomes should be of interest to all stakeholders involved in the commissioning, delivery and receipt of acute mental health care. This paper describes the findings of a literature and practice review of initiatives undertaken to improve staffing and skill mix, and their impact on service user outcomes. The practice review was necessary due to the paucity of published research in this area. Both research and practice initiatives do not appear to be driven by service user need. This results in a restricted and service driven range of outcome measures being used. The paper concludes by proposing recommendations for future workforce development in acute mental health settings.