Shu-Hsien Liao, Da-Chian Hu and Hui-Ling Liu
An omni-channel is a retailing strategy that the behavior of companies adopts many retail channel types to combine and integrate cross-channel sales to meet the comprehensive…
Abstract
Purpose
An omni-channel is a retailing strategy that the behavior of companies adopts many retail channel types to combine and integrate cross-channel sales to meet the comprehensive needs of customers in shopping, entertainment and social networking both online and offline. This leads to several research questions of retailing omni-channel in this study. First, do channel brand trust (CBT) and store image (SI) affect re-patronage intentions through customer satisfaction (CS)? Second, regarding online rating (OR) and online involvement (OI), will CS be determined by consumer perception as well as the relevance of those attributes to the customer's re-patronage intentions? Third, do OR and OI have a role in exploring the moderating effect in the research model? Fourth, if there are positive effects from this relationship, it can generate a positive power return online. In addition, online-to-offline moves on a path for case firm omni-channel with customers' OR and OI with a reciprocal positive influence.
Design/methodology/approach
This study aims to investigate the relationship between CBT, SI, CS and re-patronize intention in an omni-channel. By using structural equation models (SEMs), this study aims to investigate offline-to-online and online-to-offline re-patronizing in the Taiwan Chunghwa Telecom (CHT) omni-channel (N = 1,642). Two moderated mediation models are investigated in this study.
Findings
This study first found that CBT and CS use SI to influence re-patronize intention in the omni-channel. SI plays a mediating role in this process; OR and OI influence the relationships of CBT, CS and re-patronize intention with two moderating roles.
Originality/value
This study first found that there is a reciprocal way with two paths in an omni-channel, starting with offline-to-online, in terms of confirming the relationship of CBT, CS and re-patronize intention in an omni-channel. There are positive effects from this relationship, and it can generate a positive power return online. In addition, we found that online-to-offline moves on a path that has a stronger influence of re-patronize intention for omni-channel with customers' OR and OI.
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Hui-Ling Wendy Pan and Wen-Yan Chen
The importance of teacher leadership in enhancing school outcomes is recognized, but there remains a scarcity of research addressing the conditions for principals to nurture such…
Abstract
Purpose
The importance of teacher leadership in enhancing school outcomes is recognized, but there remains a scarcity of research addressing the conditions for principals to nurture such leadership. This study examined how school contextual factors, i.e. faculty trust and academic emphasis, moderate the impact of principals' distributed leadership lon teacher leadership.
Design/methodology/approach
A nationwide survey was conducted among junior high school teachers in Taiwan. The sample encompassed schools from different geographical regions and sizes, yielding a total of 1,340 valid responses. Hierarchical regression analyses were employed to analyze the potential moderating effects of interest.
Findings
There were interactive effects of principals' distributed leadership and school contextual factors on teachers' adoption of leadership roles. The impact of principals' distributed leadership on teacher leadership was amplified in environments marked by elevated levels of trust relations and reduced academic emphasis.
Practical implications
This study uncovers the critical prerequisites principals must address to cultivate teacher leadership. To effectively encourage heightened teacher engagement in leadership, principals must place a premium on nurturing trusting relations with their teaching staff and acknowledge that the influence of their leadership might be lessened in an environment where credentialism holds sway.
Originality/value
The exploration into faculty trust and academic emphasis yields insights into the conducive conditions for principals to foster teacher leadership. The identified attenuating impact of academic emphasis on principal effect within an Asian societal context highlights its significance not only as an organizational property but also as a manifestation of national cultural values.
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Phuc Canh Nguyen, Christophe Schinckus, Felicia Hui Ling Chong, Binh Quang Nguyen and Duyen Le Thuy Tran
This study examines how tourism contributes to employment.
Abstract
Purpose
This study examines how tourism contributes to employment.
Design/methodology/approach
Using various econometric techniques for panel data, the study estimates the contribution of tourism to employment in a sample of 148 economies from 2002 to 2017. The analysis is also carried out for three sub-samples according to income levels.
Findings
This study has three significant contributions: Firstly, it shows that investment and consumption in the tourism sector have positive benefits for employment. Furthermore, the improvement of institutional quality boosts these positive gains. Secondly, there is a U-inverted relationship between the income level and total contributions of tourism to employment. The development of the tourism industry would therefore follow the pattern suggested by the Kuznets curve hypothesis. Thirdly, the positive effects of tourism investment and consumption in tourism are evidenced in all three sub-samples. In contrast, the effects of institutions seem to be weaker in higher-income economies (implying that there is a larger space for low-income economies to use institutional reform to boost the development and contribution of tourism in their economies). Finally, institutional quality appears to enhance the contribution of tourism to employment.
Originality/value
The study highlights the importance of the tourism industry in enhancing employment.
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Hui-Ling Wendy Pan, Fong-Yee Nyeu and Shu-Huei Cheng
The purpose of this paper is to discuss how principals in Taiwan lead student and teacher learning at a time of leadership and learning paradigm shifts and the imminent…
Abstract
Purpose
The purpose of this paper is to discuss how principals in Taiwan lead student and teacher learning at a time of leadership and learning paradigm shifts and the imminent implementation of the curriculum guideline for 12-year basic education.
Design/methodology/approach
This study interviewed 32 elementary and junior high school principals purposively sampled based on reputation and recommendation from senior principals and government officials.
Findings
As a society which values credentialism, principals in Taiwan face challenges in executing the vision of educating student as a whole person. The authors discuss how principals are solidifying whole person education as the espoused value, how they are enforcing school-based curriculum and effective instruction, and encouraging teacher professional learning. Principals are sharing power by recruiting stakeholders’ participation in guiding school development and enacting distributed leadership, while also building relationship as social capital and soliciting support from the community to establish the conditions to improve teaching and learning.
Research limitations/implications
This paper highlights how principal practices are evolving in a time of changing conception of learning from academic achievement to multiple competencies and the shifting paradigm of power from participatory decision making to distributed leadership. This paper ends with a discussion on how leadership for learning (LfL) as a community engagement has emerged.
Practical implications
With the shifting of the concept and paradigm of learning, principals in a high power distance society like Taiwan are now facing opportunities as well as challenges to lead teachers to engaging students in inquiry and collaboration.
Originality/value
This paper highlights the indigenous practices of principal LfL in a high-performing East Asian education system in a time of changing notions of learning and leadership.
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Yen-Cheng Chen, Pei-Ling Tsui, Hsin-I Chen, Hui-Ling Tseng and Ching-Sung Lee
A high-end ethnic restaurant is a tourism experience that can increase the attractiveness and brand recognition of a tourism destination. The restaurant environment is a key…
Abstract
Purpose
A high-end ethnic restaurant is a tourism experience that can increase the attractiveness and brand recognition of a tourism destination. The restaurant environment is a key element that affects consumer visits. The purpose of this paper is to adopt Schmitt’s experience module to analyse tourist preferences and experiences with respect to floral styles in ethnic fine dining restaurants. The results of this study are intended to serve as a reference for operators of fine dining establishments in designing flower arrangements.
Design/methodology/approach
This study adopts a quantitative research method. A sample was developed using tablet computers to simulate flower arrangements in restaurants. The research tools included a floral style preference scale and a tourist floral experience scale.
Findings
Based on the results, the test subjects preferred European floral design styles in restaurants. Restaurant environments with floral arrangements were best at relaxing the test subjects. A restaurant’s floral style was positively correlated with various aspects of the tourist experience. Gender, age, Chinese flower styles, Japanese flower styles, European flower styles and other variables enabled forecasting the degree of the tourist experience.
Originality/value
When a consumer exhibits higher preference for a restaurant’s floral style, the level of the tourist experience increases. This study investigates the aesthetic experience of restaurants and restaurant atmosphere as a marketing tool. Sensory stimulation within the restaurant atmosphere can be based on the five senses such that tourists may, through the design of the restaurant environment, have specific emotional reactions that improve their tourist experience and reinforce the restaurant’s brand image.
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This paper aims to examine the potential moderating effect of knowledge management on the influence of corporate social responsibility (CSR) on organizational performance.
Abstract
Purpose
This paper aims to examine the potential moderating effect of knowledge management on the influence of corporate social responsibility (CSR) on organizational performance.
Design/methodology/approach
Questionnaire data were collected from 170 distinct companies in Taiwan.
Findings
The results confirm the positive influence of CSR on organizational performance. There are also some interesting moderating effects of knowledge management in the CSR–performance relationship.
Originality/value
A major contribution of this study is its confirmation of the context-dependence nature of CSR and the potential moderating effect of knowledge management between CSR and organizational performance.
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Hui-Ling Wendy Pan, Jui-Hsuan Hung and Huilin Bai
Learning power is crucial in today's rapidly changing world, yet its application to teachers is under-explored. This study delved into the investigation of teacher learning power…
Abstract
Purpose
Learning power is crucial in today's rapidly changing world, yet its application to teachers is under-explored. This study delved into the investigation of teacher learning power and examined how it matters in the relationship between teachers' experiences in lesson study and the adoption of constructivist pedagogy.
Design/methodology/approach
A cross-sectional survey of 226 elementary, junior high, and senior high school teachers in Taiwan was conducted, and the results were analyzed using structural equation modeling.
Findings
The findings suggest that both participation in lesson study and teacher learning power were positively associated with the practice of constructivist pedagogy. Moreover, teacher learning power partially mediated the relationship between lesson study and constructivist pedagogy.
Originality/value
By incorporating the concept of teacher learning power and performing a mediation analysis to understand how it matters, this study has added to the expanding collection of works on lesson study explored from different perspectives and in various contexts.
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Martin Aruldoss, Miranda Lakshmi Travis and V. Prasanna Venkatesan
Bankruptcy is a financial failure of a business or an organization. Different kinds of bankruptcy prediction techniques are proposed to predict it. But, they are restricted as…
Abstract
Purpose
Bankruptcy is a financial failure of a business or an organization. Different kinds of bankruptcy prediction techniques are proposed to predict it. But, they are restricted as techniques in predicting the bankruptcy and not addressing the associated activities like acquiring the suitable data and delivering the results to the user after processing it. This situation demands to look for a comprehensive solution for predicting bankruptcy with intelligence. The paper aims to discuss these issues.
Design/methodology/approach
To model Business Intelligence (BI) solution for BP the concept of reference model is used. A Reference Model for Business Intelligence to Predict Bankruptcy (RMBIPB) is designed by applying unit operations as hierarchical structure with abstract components. The layers of RMBIPB are constructed from the hierarchical structure of the model and the components, which are part of the reference model. In this model, each layer is designed based on the functional requirements of the Business Intelligence System (BIS).
Findings
This reference model exhibits the non functional software qualities intended for the appropriate unit operations. It has flexible design in which techniques are selected with minimal effort to conduct the bankruptcy prediction. The same reference model for another domain can be implemented with different kinds of techniques for bankruptcy prediction.
Research limitations/implications
This model is designed using unit operations and the software qualities exhibited by RMBIPB are limited by unit operations. The data set which is applied in RMBIPB is limited to Indian banks.
Originality/value
A comprehensive bankruptcy prediction model using BI with customized reporting.
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He‐Chun Wang, Jing‐Qin Su and Hui‐Ling Cao
The color TV industry in China has become a mature industry. Its development demonstrates and provides reference implications for how developing industries within a country can…
Abstract
Purpose
The color TV industry in China has become a mature industry. Its development demonstrates and provides reference implications for how developing industries within a country can achieve a technological leap. This paper aims to address this issue.
Design/methodology/approach
An exploratory case study approach is taken to find the key factors in the technological catch‐up of China's traditional industry.
Findings
In the study it is found that China's color TV industry, as a mature traditional industry, has four‐dimensional key factors affecting the catch‐up of technology in the flat‐panel stage: market; merger and acquisition; international cooperation innovation for patent; and the roles of internal reform. “Market” is the window of opportunity and challenge; “merger and acquisition” is the key factor for making the patent convert from external mode to internal mode by deviant‐track. The “international cooperation innovation for patent” is also a key factor to ensure achievement of technology catch‐up and sustainable technological innovation. The role of internal reform promoter is the key factor in the technological catch‐up process in which taking entrepreneur as the core.
Originality/value
The article describes Changhong's flat‐panel TV technology catch‐up mode, analyzes four‐dimensional key factors affecting the technology catch‐up of China's color TV industry; the Chinese color TV industry as mature industry; and discusses which developments have demonstrated how to achieve a technological leap in developing industries.