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Article
Publication date: 22 August 2024

Na Wang and Huan Sun

The purpose of this study is to examine different paths to overcoming the liability of foreignness. Based on the eclectic paradigm, the authors construct a theoretical framework…

54

Abstract

Purpose

The purpose of this study is to examine different paths to overcoming the liability of foreignness. Based on the eclectic paradigm, the authors construct a theoretical framework comprising enterprise nature, location choice, entry mode and internationalization strategy.

Design/methodology/approach

The paper uses fuzzy-set qualitative comparative analysis (fsQCA) method to test the framework with data covering 120 multinational Chinese subsidiaries in 34 host in 2019.

Findings

The results show that liability of foreignness (LOF) is multiple concurrency, equifinality and asymmetry. When investing in Belt and Road (B&R) countries, non-SEOs can weaken LOF by applying the greenfield mode and resource-seeking strategy, other MNEs can implement a market- or resource-seeking strategy via cross-border M&A to reduce LOF. But when investing in non-B&R countries with a strategic asset-seeking strategy, the LOF is increased. The B&R initiative can reduce the LOF effectively.

Originality/value

The authors construct a general framework to explain the paths of overcoming LOF by bridging the OLI with LOF and introduce fsQCA method into the field of LOF to make up for the shortcoming of existing test method by explaining the influence of more than three factors on LOF.

Details

Review of International Business and Strategy, vol. 34 no. 5
Type: Research Article
ISSN: 2059-6014

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Publication date: 21 February 2025

Shyam Sunder Agrawal and Suraj Kumar Mukti

This chapter examines the role of sustainable finance in propelling India's economic growth, drawing insights from a comprehensive review of 50 research papers. Employing a…

Abstract

This chapter examines the role of sustainable finance in propelling India's economic growth, drawing insights from a comprehensive review of 50 research papers. Employing a Boolean search strategy, the analysis delves into the influence of environmental, social and governance (ESG) factors on various entities within the Indian financial ecosystem. This chapter explores how sustainable finance practices, embraced by businesses, financial institutions and policymakers, can contribute to long-term economic prosperity while mitigating environmental and social risks. Key findings illuminate opportunities and challenges associated with integrating sustainability principles into financial decision-making. This chapter explores how India’s progress in establishing itself as a significant participant in sustainable finance can be attributed to a variety of key initiatives and policy interventions. The government's dedication to promoting environmental sustainability and facilitating the shift towards a green economy is clearly demonstrated through the implementation of diverse regulations and frameworks by regulatory entities. This chapter provides valuable guidance for stakeholders seeking to leverage sustainable finance for a more resilient and inclusive Indian economy.

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Digital Transformation for Business Sustainability and Growth in Emerging Markets
Type: Book
ISBN: 978-1-83549-109-6

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Article
Publication date: 4 February 2021

Yaoqi Li, Biqiang Liu, Ping Chen and Tzung-Cheng Huan

This paper aims to introduce the psychological variable of “social distance” and use SEM to analyze the relationship between tourism service providers’ physical attractiveness…

1607

Abstract

Purpose

This paper aims to introduce the psychological variable of “social distance” and use SEM to analyze the relationship between tourism service providers’ physical attractiveness (SPPA) and tourists’ perceptions of social distance, stereotypes and service quality.

Design/methodology/approach

The data collectors were instructed to convenience sampling tourists in Guangzhou Chimelong Tourist Resort, the biggest resort in South China and 334 valid questionnaires were collected. This study used CFA to confirm the measurement model and to check the reliability and validity of the constructs. Using Mplus 7.0, SEM was performed to test the hypotheses of this study.

Findings

The study found that tourism SPPA can improve tourists’ stereotype perception by reducing the social distance between tourists and service providers, which ultimately improves service quality. This study also found that only warmth perception can significantly improve the service quality evaluation of tourists, with competence perception having no significant effect.

Originality/value

This study focused on the SPPA in tourism services, expanding the research on tourism service management and on the effect of physical attractiveness; enriched the stereotype content model and behaviors from intergroup affect and stereotypes map by clarifying the mediating role of social distance and stereotypes; found different roles played by the competence and warmth stereotype in the enhancement effect; helped find an insightful strategy to improve service quality by recruiting and training employees intentionally.

旅游服务人员的外貌吸引力与顾客服务质量评价:热情与能力同等重要吗?

目的

本文的目的在于利用结构方程模型验证旅游服务人员的外貌吸引力、旅游者感知社会距离与服务质量感知之间的关系, 并为如何提升旅游服务质量提出建议。

设计/方法学/方法

研究使用方便抽样的方式在广州长隆旅游度假区共回收有效问卷334份。本文使用Mplus 7.0对研究模型进行了检验。

结果

研究结果表明, 旅游服务人员的外貌吸引力可以通过拉近其与旅游者之间的社会距离, 从而能够提升旅游者对其的热情和能力刻板印象, 进而提升旅游者服务质量感知。本文还发现热情和能力刻板印象的重要性有所不同, 只有后者能够显著提升旅游者服务质量感知。

创意/价值

第一, 本研究从一线旅游服务人员的外貌吸引力因素视角, 推进了旅游服务管理和外貌刻板印象的相关研究。第二, 本文还通过厘清社会距离和刻板印象的中介作用, 丰富了SCM和BIAS map理论。第三, 本文发现了热情和能力刻板印象在提升服务质量感知过程中的不同作用。

关键词:外貌吸引力, 社会距离, 刻板印象, SCM, BIAS map, 服务质量

文章类型: 研究型论文

El atractivo físico de los prestadores de servicios turísticos y la evaluación de la calidad del servicio de los clientes: ¿qué es más importante, la calidez o las competencias?

Objetivo

El objetivo de este artículo es introducir la variable psicológica del “distanciamiento social” y utilizar un modelo de ecuaciones estructurales para analizar la relación entre el atractivo físico de los prestadores de servicios turísticos y la percepción de los turistas sobre el distanciamiento social, estereotipos y la calidad del servicio.

Diseño/Metodología/Enfoque

Los recopiladores de datos recibieron instrucciones de tomar muestras de turistas a conveniencia en el centro turístico de Guangzhou Chimelong, el centro turístico más grande del sur de China. Se recolectaron 334 cuestionarios válidos. Este estudio utilizó el AFC para confirmar el modelo de medición y verificar la confiabilidad y validez de los constructos. Para probar las hipótesis de este estudio, se elaboró un modelo de ecuaciones estructurales utilizando Mplus 7.0.

Resultados

En este estudio se encontró que el atractivo físico de los prestadores de servicios turísticos puede mejorar los estereotipos de los turistas, reduciendo el distanciamiento social entre los turistas y los prestadores de servicios y a la vez, en última instancia, formar una mayor calidad del servicio. En este estudio también se encontró que, en dos estereotipos, la percepción de la calidez y de las competencias, solo el último puede mejorar significativamente la evaluación de la calidad del servicio por parte de los turistas. No existe una relación significativa entre la percepción de la calidez y la evaluación de la calidad del servicio.

Originalidad/Valor

En primer lugar, este estudio se enfocó en el atractivo físico del personal de primera línea que presta los servicios turísticos, ampliando la investigación a la gestión de los servicios de turismo y el efecto del atractivo físico. En segundo lugar, este estudio enriqueció el SMC y el mapa BIAS al aclarar el rol mediador del distanciamiento social y los estereotipos. En tercer lugar, en este estudio se encontraron los diferentes roles que juegan el estereotipo de las competencias y el de la calidez en la relación entre el atractivo físico y la calidad del servicio.

Palabras clave

Atractivo físico, distanciamiento social, estereotipos, SMC, mapa BIAS, calidad del servicio

Details

Tourism Review, vol. 76 no. 6
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 4 July 2022

Junyao Wang, Xingyu Chen, Huan Liu, Gongchen Sun, Yunpeng Li, Bowen Cui, Tianhong Lang, Rui Wang, Yiying Zhang and Maocheng Mao Sun

The purpose of this study is to provide a micro-nano chip automatic alignment system. Used for micron and nanometer channel alignment of microfluidic chip.

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Abstract

Purpose

The purpose of this study is to provide a micro-nano chip automatic alignment system. Used for micron and nanometer channel alignment of microfluidic chip.

Design/methodology/approach

In this paper, combined with the reconstructed micro–nanoscale Hough transform theory, a “clamp–adsorb–rotate” chip alignment method is proposed. The designed alignment system includes a microscopic identification device, a clamping device and a suction device. After assembly, the straightness of the linear slide rail in the horizontal and vertical directions was tested, respectively. The results show that in the horizontal and vertical directions, the linearity error of the linear slide is +0.29 and 0.30 µm, respectively, which meets the requirement of chip alignment accuracy of 15 µm. In the direction of rotation, the angular error between the microchannel and the nanochannel is ±0.5°. In addition, an alignment flow experiment of the chip is designed. The results demonstrate that the closer the angle between the microchannel and the nanochannel is to 90°, the fluid fills the entire channel. Compared with the conventional method, the method and the assembly system realize fully automatic double-layer chip alignment.

Findings

A mechanical device designed by Hough transform theory can realize microfluidic chip alignment at nanometer and micron level.

Originality/value

The automatic alignment device adopts Hough transform principle and can be used for microfluidic chip alignment.

Details

Sensor Review, vol. 42 no. 5
Type: Research Article
ISSN: 0260-2288

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Article
Publication date: 19 March 2021

Lishan Xie, Xinhua Guan, Yingxin He and Tzung-Cheng Huan

This study aims to evaluate the process of value co-creation within wellness tourism by constructing a structural equation model of customer interactions with the environment…

2544

Abstract

Purpose

This study aims to evaluate the process of value co-creation within wellness tourism by constructing a structural equation model of customer interactions with the environment, service employees and other customers relating to customer-perceived value and customer engagement.

Design/methodology/approach

Questionnaires, including wellness tourists’ customer-environment interaction, customer-service employee interaction, customer-customer interaction, customer-perceived value, customer engagement and demographic background, were developed and distributed at well-known wellness tourism destinations around Guangzhou City, Guangdong Province, China. This study collected 528 valid questionnaires from hot spring resorts, national forest parks, mountain parks and spa wellness facilities located in Guangdong Province, China. Structural equation modeling (SEM) was used to analyze the obtained data.

Findings

The results reveal that all three types of interactions, which include the customer-environment interaction (CEI), the customer-service employee interaction (CSI) and the customer-customer interaction (CCI), have positive effects on customer-perceived value (CPV) and that CPV positively affects customer engagement (CE). Based on these findings, recommendations for the management of wellness tourism service enterprises are given.

Originality/value

The causes and effects of CPV in wellness tourism, from the perspective of value co-creation, is a rather unexplored area of study. It contributes not only to knowledge about factors that foster CPV but also to the understanding of connections between CPV and CE.

目的

本研究通过构建顾客与环境、服务员工和其他顾客之间互动对顾客感知价值和顾客契合的结构方程模型, 探究养生旅游中的价值共创过程。

设计/方法/步骤

本研究在中国广东省广州市附近知名的养生旅游目的地发放问卷, 问卷内容包括养生旅游者的顾客-环境互动, 顾客-服务员工互动, 顾客-顾客互动, 顾客感知价值, 顾客契合和人口统计学背景。本研究从广东省温泉度假区、国家森林公园、山脉等旅游目的地收集了有效问卷528份, 使用结构方程模型(Structural Equation Modeling, SEM)对所获得的数据进行分析。

研究结果

本研究数据分析结果显示, 顾客与环境互动、顾客与服务人员互动和顾客与顾客互动三种互动类型均对顾客感知价值有正向影响, 而顾客感知价值正向影响顾客契合。在此基础上, 本文针对养生旅游服务企业提出了管理建议。

独创性/价值

本研究从价值共同创造的角度对养生旅游中顾客感知价值的因果关系进行了一项未被探索的研究, 这不仅有助于我们识别并培育影响顾客感知价值的因素, 而且有助于我们理解顾客感知价值与顾客契合之间的联系。

Objetivo

Este estudio evaluó el proceso de la creación conjunta de valor dentro del turismo de bienestar, mediante la construcción de un modelo de ecuación estructural de las interacciones de los clientes con (1) el medio ambiente, (2) los empleados de servicio y (3) otros clientes relacionados con el valor percibido por el cliente y el compromiso del cliente.

Diseño/Metodología/Enfoque

Los cuestionarios fueron distribuidos en destinos de turismo de bienestar conocidos cerca de la ciudad de Guangzhou, provincia de Guangdong, China. El contenido del cuestionario incluye: interacción cliente-medio ambiente, interacción cliente-empleado de servicio, interacción cliente-cliente, valor percibido por el clientes, compromiso del clientes y el contexto demográficos. Este estudio recopiló 528 cuestionarios válidos de centros turísticos de aguas termales, parques forestales nacionales, montañas y spas de bienestar localizados en la provincia de Guangdong,China. Se utilizó el modelo de la ecuación estructural (Structural Equation Modeling, SEM) para analizar los datos obtenidos.

Resultados

Los resultados revelan que los tres tipos de interacciones, que incluyen la interacción cliente-medio ambiente (ICMA), la interacción cliente-empleados de servicio (ICES), y la interacción cliente-cliente (ICC), tienen efectos positivos en el valor percibido por el cliente (VPC), y que el VPC afecta positivamente el compromiso del cliente (CC). Con base en estos resultados, se dan recomendaciones de gestión para las empresas de servicios de turismo de bienestar.

Originalidad/Valor

Este es un estudio bastante inexplorado sobre la causa y el efecto del VPC en el turismo de bienestar, desde la perspectiva de la creación conjunta de valor (CCV). Este estudio no solo contribuye al conocimiento sobre los factores que fomentan el VPC, sino también a la comprensión de las conexiones entre el VPC y el CC.

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Article
Publication date: 3 April 2024

Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui and Huan Yang

Customer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further…

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Abstract

Purpose

Customer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further unfolded and examined. This study aims to propose that employees’ affective rumination and problem-solving pondering could be the explanatory processes of customer misbehavior influencing employee attitudes in which coworker support could be a moderator.

Design/methodology/approach

A mixed-method approach was designed to test this study’s predictions. Study 1 conducted a scenario-based experiment among 215 full-time hospitality employees, and Study 2 used a two-wave, longitudinal survey of 305 participants.

Findings

The results demonstrate the impact of customer misbehavior on work–family conflict and withdrawal behaviors. The mediating role of affective rumination is supported and coworker support moderates the processes.

Practical implications

Customer misbehavior leads to negative outcomes among frontline employees both at work and family domains. Hotel managers should help frontline employees to cope with customer misbehavior by avoiding negative affective spillover and providing support properly.

Originality/value

The studies have unfolded the processes of affective rumination and problem-solving pondering through which customer misbehavior influences work–family conflict and withdrawal behaviors among frontline employees. The surprising findings that coworker support magnified the negative effects have also been discussed.

Details

International Journal of Contemporary Hospitality Management, vol. 36 no. 12
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 12 September 2016

Lishan Xie, Yaoqi Li, Sheng-Hsiang Chen and Tzung-Cheng Huan

This paper aims to investigate the brand building behavior in the luxury hotel industry from the perspective of frontline employees. In particular, this study addresses the…

3379

Abstract

Purpose

This paper aims to investigate the brand building behavior in the luxury hotel industry from the perspective of frontline employees. In particular, this study addresses the importance and relevance of supportive leadership, brand building behavior and customers’ perceived brand image in the hotel industry.

Design/methodology/approach

The research uses data from four luxury class (4 and 5 star) hotels in the Pearl River Delta of China. Contact with frontline employees yielded employee and customer data, with 243 of 369 employee questionnaires having one or more matches with 1,158 customer questionnaires. Hierarchical linear modeling was adopted to test the research model.

Findings

Luxury hotels benefit from managers who provide supportive leadership that encourages employee brand building behavior. In turn, employee brand building behavior influences customers’ positive perception of brand image.

Practical implications

Brand building behavior is a top-to-bottom process. Luxury hotels need to pay attention to internal brand building orientation, while managers should reinforce the organization’s cultural orientation and provide appropriate job skills training to improve employees’ willingness and ability to build the company’s brand.

Originality/value

Findings of this study contribute to the brand management literature and the hotel management literature by addressing important matters affecting the frontline employees’ brand building behavior.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 9
Type: Research Article
ISSN: 0959-6119

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Book part
Publication date: 12 November 2015

Li-Hui Chang, Chih-Hsin Tsai, Wen-Chuan Chang and Uan-U Hsiao

This study investigates the impact of tourists’ perception of consumer-generated content (CGC) on their travel behaviors. Online questionnaire survey was conducted on the clients…

Abstract

This study investigates the impact of tourists’ perception of consumer-generated content (CGC) on their travel behaviors. Online questionnaire survey was conducted on the clients of travel agency along with onsite interviews of visitors at several busy tourist destinations/spots in Taiwan including Alishan, Sun-Moon Lake, and airports. In total 316 responses were generated. The findings indicate that usability of social media is the strongest factor that contributes to respondents’ perceived functional and hedonic quality. Functional quality of social media then draw respondents’ awareness that eventually increases their intention to visit a destination of interest. The results also indicate that functional quality is more important than hedonic in terms of increasing the propensity of using social media.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78560-271-9

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Article
Publication date: 7 February 2025

Yang Tian, Tak Jie Chan, Tze Wei Liew, Ming Hui Chen and Huan Na Liu

Social media usage has been documented to affect the psychological well-being of its users. This study aims to examine how social media overload influences cognitive fatigue among…

16

Abstract

Purpose

Social media usage has been documented to affect the psychological well-being of its users. This study aims to examine how social media overload influences cognitive fatigue among individuals in Malaysia.

Design/methodology/approach

This study employed a comprehensive research framework based on the stressor-strain-outcome (SSO) model to examine how perceived overload affects social media cognitive fatigue through emotional exhaustion and anxiety. Survey data were gathered from 451 social media users in Malaysia, and data analysis was performed using PLS-SEM.

Findings

The findings revealed that information overload, communication overload and interruption overload are antecedents of emotional exhaustion. Communication overload, interruption overload and cognitive overload were identified as antecedents of anxiety, while emotional exhaustion and anxiety were confirmed as predictors of social media cognitive fatigue. However, pathway analysis indicated no relationship between emotional exhaustion and anxiety.

Originality/value

Our study contributes to the literature on media technology and media psychology by examining the psychological mechanisms (emotional exhaustion and anxiety). The findings offer implications for service providers, practitioners and social media users, as they facilitate measures and strategies to mitigate the adverse effects of social media while elevating psychological well-being.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 1 January 2006

Tony Fang

To examine the nature of Chinese business negotiating style in Sino‐Western business negotiations in business‐to‐business markets involving large industrial projects from a social…

20287

Abstract

Purpose

To examine the nature of Chinese business negotiating style in Sino‐Western business negotiations in business‐to‐business markets involving large industrial projects from a social cultural point of view.

Design/methodology/approach

A conceptual approach developed from personal interviews.

Findings

This study reveals that the Chinese negotiator does not possess an absolute negotiating style but rather embraces a mixture of different roles together: “Maoist bureaucrat in learning”, “Confucian gentleman”, and “Sun Tzu‐like strategist”. The Chinese negotiating strategy is essentially a combination of cooperation and competition (termed as the “coop‐comp” negotiation strategy in this study). Trust is the ultimate indicator of Chinese negotiating propensities and role choices.

Research limitations/implications

The focus of this study is on Chinese negotiating style shown in large B2B negotiations with Chinese SOEs.

Originality/value

Differing from most other studies on Chinese negotiating style which tend to depict the Chinese negotiator as either sincere or deceptive, this study points out that there exists an intrinsic paradox in Chinese negotiating style which reflects the Yin Yang thinking. The Chinese negotiator has a cultural capacity to negotiate both sincerely and deceptively and he/she changes coping strategies according to situation and context, all depending on the level of trust between negotiating partners.

Details

Journal of Business & Industrial Marketing, vol. 21 no. 1
Type: Research Article
ISSN: 0885-8624

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