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Article
Publication date: 1 September 2003

Kay C. Tan, Mei F. Wong, Teena Mehta and Hsien H. Khoo

After the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun…

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Abstract

After the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun establishing their own national quality award (NQA) programs. Most NQA models are based on the MBNQA and EQA. Other NQA models choose to be unique. This paper compiles differences in the modeling of 53 NQAs found around the world. From the compilation is derived a set of recommended guidelines for the establishment and further development of NQAs. The guidelines include suggestions for either starting up or enhancing existing NQA programs in both developed and developing countries.

Details

Measuring Business Excellence, vol. 7 no. 3
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 February 2003

Hsien H. Khoo and Kay C. Tan

Japanese and US organizations, in their strivings to achieve organizational and quality excellence, differ significantly in various aspects of management and work culture…

4152

Abstract

Japanese and US organizations, in their strivings to achieve organizational and quality excellence, differ significantly in various aspects of management and work culture. Spiritual teachings, such as Shintoism and Buddhism, have shaped the Japanese people’s concept of human relations and management philosophy. The West, on the other hand, highly advocates freedom and creative thinking, and has created competitiveness through fostering a culture of entrepreneurship. The US Malcolm Baldrige National Quality Award, the Japanese Deming Prize, and the Japan Quality Award, contain in their frameworks several total quality management (TQM) concepts, including: leadership and social responsibilities, strategies and plans, customer focus/relations, human resource development, information management, processes, quality, suppliers, and overall results. This article compares the distinctive differences and overlapping concepts between the US and Japanese approach to TQM, with regard to the countries’ quality award frameworks and criteria.

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The TQM Magazine, vol. 15 no. 1
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 August 2002

Kay C. Tan and Hsien H. Khoo

In India, religious beliefs and social values play an important role in the workforce’s perception of work, learning, and human relation. These factors affect how total quality…

1615

Abstract

In India, religious beliefs and social values play an important role in the workforce’s perception of work, learning, and human relation. These factors affect how total quality (TQ) should be implemented. This paper attempts to provide insights on what management needs to know about the culture‐related values of India’s workforce. The Rajiv Gandhi National Quality Award (RGNQA) is taken as India’s approach to TQ excellence. The approaches suggested for some of the RGNQA criteria are: leaders should hold authority with kindness; there should be careful/calculated planning and ethical practices; consider cultural background for human resource management, team building, and employee training; consider Gandhi’s teachings and selfless service to customers provide security and rewards; and promote harmony and respect for nature.

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Journal of Management Development, vol. 21 no. 6
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 1 December 2002

Hsien H. Khoo and Kay C. Tan

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality…

2836

Abstract

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia. In this article, several critical success factors are identified to promote the effectiveness of quality training and management in Russian organizations.

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Industrial and Commercial Training, vol. 34 no. 7
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 1 November 2003

Qimi Jiang, Chun‐Hsien Chen and Li Pheng Khoo

Research effort to integrate an analysis module of inductive field into an eddy current NDT system to realise a hybrid technique, which is capable of automatically analysing the…

333

Abstract

Research effort to integrate an analysis module of inductive field into an eddy current NDT system to realise a hybrid technique, which is capable of automatically analysing the inductive field so as to set up the optimum parameters for the system, has not been well addressed. This paper describes the work that leads to the realization of such a hybrid technique. First, two finite element models are described. Next, an analytical algorithm based on these models is proposed. By integrating the algorithm into an eddy current NDT system, a smart hybrid technique can be realized. This is beneficial in setting up relevant parameters such as the working frequencies and the detection distance. Thus, the test precision can be improved. Taking a cylindrical inductive sensor as an example, some calculation results are provided to illustrate the analysis of the inductive field produced in an eddy current NDT system.

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Engineering Computations, vol. 20 no. 7
Type: Research Article
ISSN: 0264-4401

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Article
Publication date: 9 March 2020

Gangyan Xu, Chun-Hsien Chen, Fan Li and Xuan Qiu

Considering the varied and dynamic workload of vessel traffic service (VTS) operators, design an adaptive rotating shift solution to prevent them from getting tired while ensuring…

424

Abstract

Purpose

Considering the varied and dynamic workload of vessel traffic service (VTS) operators, design an adaptive rotating shift solution to prevent them from getting tired while ensuring continuous high-quality services and finally guarantee a benign maritime traffic environment.

Design/methodology/approach

The problem of rotating shift in VTS and its influencing factors are analyzed first, then the framework of automatic identification system (AIS) data analytics is proposed, as well as the data model to extract spatial–temporal information. Besides, K-means-based anomaly detection method is adjusted to generate anomaly-free data, with which the traffic trend analysis and prediction are made. Based on this knowledge, strategies and methods for adaptive rotating shift design are worked out.

Findings

In VTS, vessel number and speed are identified as two most crucial factors influencing operators' workload. Based on the two factors, the proposed data model is verified to be effective on reducing data size and improving data processing efficiency. Besides, the K-means-based anomaly detection method could provide stable results, and the work shift pattern planning algorithm could efficiently generate acceptable solutions based on maritime traffic information.

Originality/value

This is a pioneer work on utilizing maritime traffic data to facilitate the operation management in VTS, which provides a new direction to improve their daily management. Besides, a systematic data-driven solution for adaptive rotating shift is proposed, including knowledge discovery method and decision-making algorithm for adaptive rotating shift design. The technical framework is flexible and can be extended for managing other activities in VTS or adapted in diverse fields.

Details

Industrial Management & Data Systems, vol. 120 no. 4
Type: Research Article
ISSN: 0263-5577

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Book part
Publication date: 20 February 2020

Zaheer Allam

Rapid urbanisation coupled with the increasing impacts from climate change adds numerous challenges to cities and countries. This renders difficulties for devising urban…

Abstract

Rapid urbanisation coupled with the increasing impacts from climate change adds numerous challenges to cities and countries. This renders difficulties for devising urban governance models that are resilient, safe and inclusive while preserving what is left of the environment. The issue of regenerating green spaces, while mitigating climate change, with an aim to increase sustainability has been the subject of numerous research studies, but there has been no country that has managed to achieve high levels of commitment and success than that of Singapore. This chapter reviews the approach of Singapore and shares insights on the techniques and key projects that have contributed to the uplifting of its liveability levels.

Details

Urban Governance and Smart City Planning
Type: Book
ISBN: 978-1-83982-104-2

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Article
Publication date: 6 October 2021

Kuo-Ning Liu and Clark Hu

The purpose is to understand the importance of brand experience in the Taiwan hotel branding process; also, this study is to investigate the moderating effect of brand experience…

753

Abstract

Purpose

The purpose is to understand the importance of brand experience in the Taiwan hotel branding process; also, this study is to investigate the moderating effect of brand experience on the relationship between brand positioning and non-financial brand performance in Taiwan upscale hotels, focusing on mainland Chinese tourists.

Design/methodology/approach

The structural equation modeling (SEM) analysis was used to conduct questionnaire analysis. This study examined data collected from Chinese tourists who stayed at Taiwan upscale hotels.

Findings

The brand experience of an upscale hotel brand can affect its brand image, product attributes, brand loyalty and customer satisfaction. By investigating the moderating effect of brand experience, the study revealed the brand image perceptions of hotel guests with a positive brand experience to significantly influence non-financial brand performance. The product attribute perceptions of hotel guests with a more positive brand experience were also found to have a more significant effect on nonfinancial brand performance.

Originality/value

In the highly competitive hotel industry, the application of brand experience to marketing practice has drawn much industry attention. There is a strong possibility that upscale hotel companies will eventually find value in adopting the measurement instruments and suggestions presented here to assess and guide their marketing practices.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 34 no. 7
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 25 November 2024

Diego Valentinetti and Michele A. Rea

This study is motivated by the rising regulatory demand for new digital solutions enabling searchable and comparable sustainability corporate information. It aims at uncovering…

230

Abstract

Purpose

This study is motivated by the rising regulatory demand for new digital solutions enabling searchable and comparable sustainability corporate information. It aims at uncovering the antecedents of the technological major benefits highlighted by the ongoing scientific debate on the digitalization processes implemented by firms. Therefore, this paper focuses on the factors related to the emergence of digital accounting, reporting and disclosure of sustainability corporate information.

Design/methodology/approach

Following the Technology-Organization-Environment framework, the authors review and classify the factors identified by current academic literature that may enable or constraint the use of digital solutions for collecting, reporting and disclosing corporate non-financial information. A total of 86 sources were retrieved from Scopus and Web of Science and reviewed following a systematic approach.

Findings

Results show an increasing interest in the digitalization of corporate sustainability accounting and reporting and highlight some related drivers with a predominance of technological and environmental enablers (e.g. compatibility, stakeholders pressure) along with organizational constraints (e.g. need for technical and training programmes) influencing the ongoing adoption of new technologies for both internal and inter-organizational purposes.

Research limitations/implications

The authors provide several research directions for enhancing the academic interest in corporate accounting digitalization.

Practical implications

This paper offers practical contributions to regulators and companies concerning the challenges they should face in applying new technologies for non-financial reporting purposes.

Originality/value

To the best of the authors’ knowledge, this is the first systematic literature review on the enablers and constraints of digitalization of sustainability accounting, reporting and disclosure.

Details

Meditari Accountancy Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2049-372X

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