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Article
Publication date: 13 April 2015

Horace Melton and Michael D. Hartline

The study demonstrates that firms can effectively involve customers in new service development (NSD) to create radically innovative, high-performing new services. Prior research…

3602

Abstract

Purpose

The study demonstrates that firms can effectively involve customers in new service development (NSD) to create radically innovative, high-performing new services. Prior research found no effect of customer involvement on radicalness in NSD programs, but the current study provides evidence that customer involvement in the design stage of NSD projects can increase the radical innovativeness of a new service.

Design/methodology/approach

Surveys from 160 firms captured information on the development process, participants and outcomes of recent service innovation projects. Direct effect and mediation hypotheses were tested using structural equation modeling.

Findings

Customer involvement in the NSD process increases the innovativeness of a new service when customers are involved in the design stage and when the influence is mediated by process complexity. Customer involvement in the development stage has no significant effect on service innovativeness. Process complexity also mediates the positive influence of frontline employee and cross-functional team involvement in the NSD process on service innovativeness.

Practical implications

To produce radically innovative new services, managers should: focus on customer involvement in the design phase and build an understanding of how the customer creates value-in-context, and use a detailed but flexible development process and provide extensive opportunities for interaction of customers, frontline employees and cross-functional teams throughout the NSD process.

Originality/value

The study draws on complexity theory to explain how a complex NSD process enhances participants’ creativity and learning and increases the innovativeness of a new service.

Details

Journal of Services Marketing, vol. 29 no. 2
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 April 2006

Tom DeWitt, Larry C. Giunipero and Horace L. Melton

To demonstrate the linkage between Porter's cluster theory and supply chain management, and provide evidence of their potential joint positive impact on competitiveness and firm…

4315

Abstract

Purpose

To demonstrate the linkage between Porter's cluster theory and supply chain management, and provide evidence of their potential joint positive impact on competitiveness and firm performance.

Design/methodology/approach

The paper examines the linkage between cluster theory and supply chain management using data from a case study of the Amish furniture industry in Homes County, Ohio, USA.

Findings

Using the Amish furniture industry and a representative furniture firm as examples, the paper shows the positive impact of operating within an integrated supply chain in a geographically concentrated cluster.

Research limitations/implications

Use of a single case study approach limits the generalizability of the findings; the paper recommends further study of linkages in other industries and locations.

Practical implications

The study suggests that firms build competitive advantage by initially focusing primarily on local resources when selecting supply chain partners, rather than looking only for low cost advantage through distant sourcing.

Originality/value

This paper adds to the literature on business linkages by proposing an expanded definition of clusters as geographical concentrations of competing supply networks.

Details

International Journal of Physical Distribution & Logistics Management, vol. 36 no. 4
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 September 1904

A FIRST attempt to give the dates of the introduction of printing into the various places in a county, generally results in an exhibition of the ignorance of the compiler…

22

Abstract

A FIRST attempt to give the dates of the introduction of printing into the various places in a county, generally results in an exhibition of the ignorance of the compiler. Further, when the information has not been systematically collected but simply forms part of a general collection of titles, relating not only to that county but to the country at large, the local specialist will probably quote vaguely of “rushing in where” he “fears to tread.” My only apology, and I consider it a perfectly valid one, for publishing the following notes on Essex printers and booksellers, is that no one else has done it.

Details

New Library World, vol. 7 no. 3
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 April 1949

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields…

259

Abstract

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.

Details

Aslib Proceedings, vol. 1 no. 4
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 January 1954

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

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Abstract

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

Details

Aslib Proceedings, vol. 6 no. 1
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 February 1929

10. When the appointment of a Public Analyst is submitted for the Minister's approval, particulars of the appointment should be given on a form to be obtained from the Department.

15

Abstract

10. When the appointment of a Public Analyst is submitted for the Minister's approval, particulars of the appointment should be given on a form to be obtained from the Department.

Details

British Food Journal, vol. 31 no. 2
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 March 1924

A system which depends on a sequence of slow extensions and developments instead of on the sudden application of a thought‐out and comprehensive code is liable to present…

25

Abstract

A system which depends on a sequence of slow extensions and developments instead of on the sudden application of a thought‐out and comprehensive code is liable to present surprising lacunæ. Such a system we see in our laws and enactments relating to public health, and one of the most obvious of the lacunæ is in regard to the protection of certain of our food supplies from bacterial pollution. In some directions the safeguards are very efficient, in others they are inadequate or non‐existent. Dr. C. E. Goddard has recently drawn attention to the dangers of bacterial contamination from the sale of bread delivered without wrappers, of fruit—grapes, dates, and others—without any protection, while the numerous articles in grocers' shops which attract flies and which are not protected from them form other risks, the same being said of the fingering of meat in butchers shops. As Medical Officer of Health for the Wembley area, which includes the British Empire Exhibition, 1924, Dr. Goddard will be brought in contact with food problems of great importance. While many such sources of food pollution might be cited, it is perhaps easy to exaggerate their significance in respect of public health. They form serious defects in our methods of food distribution, but of considerably greater importance is the absence of adequate control over the preparation and of subsequent care in respect of what may be called “prepared meat foods” and the lack of supervision over those who handle foods destined for consumption by the public.

Details

British Food Journal, vol. 26 no. 3
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 November 1903

IT is with peculiar pleasure that I find myself once more engaged in University Extension work under the presidency of Lord Goschen. Until your well‐remembered tenure of the…

36

Abstract

IT is with peculiar pleasure that I find myself once more engaged in University Extension work under the presidency of Lord Goschen. Until your well‐remembered tenure of the Chancellorship of the Exchequer drew you from active service with us, my lord, you presided for many years over the London Society for the Extension of University Teaching, and therefore, over myself as a humble member of the Council. I trust you have as pleasant memories of us, as obedient and diligent workers, as we have of you as an energetic and enthusiastic chairman. Many changes have come since then. The London Society is a thing of the past, absorbed into my own University, which itself has changed almost beyond recognition. One of the members in your time is now a Bishop, another rules South Africa, you, yourself, no longer sway the House of Commons. If we still existed and had now to hold a sub‐committee in the chamber of our colleague Milner, we should have to travel many hundreds of miles instead of walking round to Duke Street, St. James's, as you will remember we did in those old days.

Details

New Library World, vol. 6 no. 5
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 April 1915

The March issue of the Journal of Chemical Technology contains the following article, with every word of which we cordially agree. It is gratifying to find that there is one—if…

29

Abstract

The March issue of the Journal of Chemical Technology contains the following article, with every word of which we cordially agree. It is gratifying to find that there is one—if only one—of our scientific Journals which has the courage and the patriotism to speak out and to do so in vigorous terms. The indictment of the flabby persons belonging to the Chemical Profession who by their ineptitude and inertia are condoning the bestial crimes of the modern Huns is well‐timed and thoroughly deserved.

Details

British Food Journal, vol. 17 no. 4
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 August 1979

WE were astonished, surely with reason, to read in the July issue of Management Services that they were seeking help from a “large number of organisations” for a survey to offset…

53

Abstract

WE were astonished, surely with reason, to read in the July issue of Management Services that they were seeking help from a “large number of organisations” for a survey to offset what it describes as “the lack of current information” to provide a salary survey in the management services field.

Details

Work Study, vol. 28 no. 8
Type: Research Article
ISSN: 0043-8022

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